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January 2024 by M S
Pros: Pharmacy cashiers are always nice and pleasant. Best prices around and take most insurances.Cons: Disorganized staff and processing. Had to get a super important prescription filled some other place because this location wasn’t helpful with processing issue on their end.
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January 2024 by Sharon C
They are all friendly and helpful
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December 2023 by Karley B.
I'm an Aldi girl. I don't need bulk food. I live in a tiny studio apartment with a fridge that is over a decade old, that is falling apart. I don't need three jars of mayo at once. I don't need 6 frozen pizzas. However, once a month, my mom takes me and my boyfriend to Costco to stock up our food supplies because I only get $150 in food stamps a month, which is pretty much only $35 a week, and who can live on that? The three main issues I have with this Costco are: parking, check-out, and the bathroom. No matter when I go to Costco - in the middle of the day, in the evening, on the weekend, in the middle of the week - the parking situation is ridiculous. I rarely don't fear that I will get run down crossing the lane of traffic between the parking lot and the store. And there's never enough accessible parking. This week I realized that every situation was going to be exacerbated by the fact that Christmas is right around the corner, but I was still appalled by the laziness of the customers. There are several cart return areas available. There's no need to take up premium parking spaces with a collection of carts. My mom was in the process of returning her cart, and someone else's abandoned cart (so we could get out of our parking spot) when a random woman came over and tried to park her cart in the same area. My mom was like, "The cart return is right there!" How do you shop at Costco (or any grocery place) and not understand cart return areas? The check-out line is confusing. Which line is for self check-out? Which is regular check-out? How can I tell? The line is so long that I can't see the registers from that far. And people are trying to get out of the medication aisles, or get into the lines from other aisles, and there are employees yelling directions instead of opening another register. It's ALWAYS like this. Then, this visit, I had a pretty terrible experience in the bathroom because someone able-bodied was using the wheelchair accessible stall, and taking her sweet ass time about it. Why do so many places have so many small stalls? Why not have lesser stalls, but make them larger? Because I couldn't close the stall door, once I had my pants down and was sitting on the toilet. And my boyfriend is my careperson, so he had to sit out in the main area to wait while I did my business, instead of joining me in the stall and keeping him out of eyesight. This is the game we have to play when there isn't a family or gender neutral bathroom. Also, the stall was so small that it's like slam dancing. There's no way that I can transfer from my wheelchair onto the toilet without banging my hips on the door, the toilet paper roll dispenser, the sanitary pad trash bin. I shouldn't come away from a bathroom experience with bruises. Thing is, these days all three of these issues are found EVERYWHERE. Why does customer satisfaction matter so little? These problems aren't difficult to fix, but corporations don't care if we leave angry, just as long as we spent our money. I'm not going to sing the praises of a store that could not give less of a damn about me, and whether I return.
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December 2023 by n s
Costco is awesome they go above and beyond. I was running very tight and close to closing. I called to double check closing time. I told the young lady I was about seven mins away. That would put me there 4 mins after posted closing time. She said we will wait till 705pm I got to the counter at 706 and there she was with scrip in hand. I will NEVER forget that gesture. I have several other examples of exceptional service. Love Costco thank you
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November 2023 by Behnaz Ghaemi
Few pharmacy staff are discriminatory in their behavior.
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July 2023 by Kevin M.
Absolutely disgustin! I will be closing my mothers, my grandmother and 3 aunts accounts. Came to this location to pick up flowers for my great grandmothers 100th birthday. My mother the account holder was in the car due to a recent back surgery and she asked me to go get the roses for my great grandmom. I walked right past the front clerks whose job is to check Costco memebers cards. So this horrible billion dollar company decided that it is a smart idea to allow non member to walk around load their carts up and right at check out a person asks to verify your account.I explained to the employee my mother is in the car right out front and can't come in. She begins to tell me that Costco makes their money from membership cost not through sale on the merchandise.Ok so if that is true then you are telling me that the 28 billion dollars the company is worth is all memberships! That's a lie! Your company is owned by billionaires and have steadily increased prophet every year! 2021 5% increase 2022 7 percent increase. The company is not loosing money and what idiot decided to allow non members especially after covid to walk around touch all the food. Sneeze, cough scratch their behind and finger bang all the procducts. Let's let the frozen food get to room temperature the cold items get Luke warm! Let people waste time in the store and then tell them oooop sorry you aren't a memeber you can't purchase. I watched a line of people be taken to a seperate line and embarrassed and segregated from the other lines. How embarrassing the company should be ashamed of themselves. Greed is a sin. Spoke to the manager and he told me they aren't capable of checking the card at the front? Invest the money buy a computer and the one person whose job it is to check ids make them actually check them! Don't tell me you can't do it????? You are BILLIONAIRES yes you can!!!!! What y'all greedy billionaires want to allow people to see the deals see what you have to offer so they will what?!!! Give the billionaires more money! The way y'all treated me I can 100% assure you 7 accounts will be canceled and I hope your company sees a decline I. Business for your ridiculous greedy actions! Do BETTER
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June 2023 by Dennis C.
We walked out with nothing. The lines to checkout were halfway through the store. Went to Sam's Club and used the app. BEST. THING. EVER. In and out, no lines.
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June 2023 by s b.
During my recent visit to Costco, I had an overall positive experience with a wide range of products and good prices. However, there was one incident at the self-checkout that left me feeling uncomfortable. A lady approached me and asked for ID verification, stating it was a Costco policy. Curiously, I noticed that she didn't ask anyone else in the area except for me. I couldn't help but observe that most of the people using the self-checkout were white, whereas I am from Asia and have a similar appearance to someone of Mexican descent. This led me to wonder if I was being singled out based on my ethnicity. I politely questioned the staff about the inconsistency, mentioning that I hadn't seen them ask others for identification. While they assured me it was a standard policy, the situation left me feeling targeted and uncomfortable. It is essential for businesses to ensure fair and equitable treatment for all customers, regardless of their ethnic background. Overall, Costco provides a positive shopping experience, but incidents like these can negatively impact a customer's perception and should be addressed to ensure equal treatment for everyone.
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June 2023 by Pbn J.
The guy who sits in the front of the entrance was really rude and was showing partially among customers
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April 2023 by Joel H.
This Costco is so bad.As much as I hate the fact that the products I come here for are often out of stock, that's not what makes me despise this location. It's the layout that gets this place one star.The first problem is the entrance. There is a long straight aisle with a lot of blockage on the left and electronics on the right. Every time I visit, people just meander along looking at the electronics unaware of the fact that people are trying to enter the store behind them and there isn't enough room to get by. Traffic jam every time. On bad days, it spills past the entrance and their are a line of people waiting to just get in the store. The second, and even larger problem, is the exit. The exit door, cafe and line exits all filter in to one area. A colossal cluster of people that are exiting a line, others trying to get out of the store and have their receipt checked and others that are just trying to order food and enjoy an afternoon snack with their friends and family. There is no room, tensions run hot and it is...just the worst.If you are fortunate enough to live anywhere near another Costco, I suggest going there instead. If you have to go to this one, hopefully you are able to go during non peak hours. I know I was never lucky enough to do that.
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February 2023 by Kyles 9.
It's my first time shopping for prescription glasses. Luckily, I met Anthony in the optical department. He patiently answered all my questions (there were a lot). I really appreciate all the information! I'll be buying my first pair of glasses in the next few days at Costco.
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January 2023 by Deborah Gullett
Great services and great prices!!!
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November 2022 by Serge A.
I think they are great. Nice team working there. The place is always organized and clean. Lines get a little long on the weekends but overall very smooth. The food at the stand is equally as fast and always tastes amazing.
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April 2021 by Tom S.
Particularly bad service, the meat counter employees actually walked away when we tried to ask them a question. This was after they had jus tap spoken to another customer. Very racist behavior.
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March 2021 by Michael F.
I have been going to this Costco for the last 4.5 years while living in Baltimore. It is the closest Costco to living in Baltimore, and is more convenient than going south or north to either Glen Burnie or Owings Mills. This Costco is a little older, but as we all know that doesn't necessarily mean anything about the quality of the items they sell. I will say that this costco is not as "bougie" as the other Costco's in DC, or Northern VA, or even in Baltimore metro area. However, the staff are very nice and have always been pleasant, which I CANNOT say about the Costco's in Northern VA. They recently installed self-checkout machines smack dab in the middle of the checkout lanes. I honestly think this started off being not great becuase they didn't have an employee there overseeing things, but now that they have one or two people there telling us when to go and how, that the process has gone a lot smoother.