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August 2025 by Delphine Phelps
👍AWESOME Customer Service here! Located on the 2nd level within Mondawmin Mall. Very easy to find. Nice Little Open Storefront. Sales guy was very Professional, Welcoming, Knowledgeable, Friendly, and Super Helpful...but WATCH the Sales Agents: They Are Very Good @ UPSelling here; you will walk away having spent WAY more $$ than you had intended esp the Accessories !😳😃 With Agent's Diligence, Still managed to find a Budget-Friendly phone with everything my brother needs to game on it, etc. Did receive a Quality Experience & Quality Items too. Agent made sure Every Detail was taken care of and all my brother had to do was simply walk away with his Upgraded New Phone. Thx, Highly Recommend.✌️
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February 2024 by Richelle Johnson
AJ was so kind and helpful to my family yesterday . Hands down 10/10 customer service ! Also worked very quickly in helping us get her a new phone . Keep it up !
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January 2024 by Kendall
The sales representatives were very friendly and helped me with my phone’s issues. I really recommend this place.
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December 2023 by Twi Twi
The sales representatives were very friendly and helped me with my phone’s issues. I really recommend this place.
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December 2023 by Kendall T
The sales representatives were very friendly and helped me with my phone’s issues. I really recommend this place.
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December 2023 by Pastor Diane Doheny-Avery
Expert knowledge of product...Customer Service is WONDROUS.
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October 2022 by JM Twinn
Never answer the phone
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October 2022 by Jamal Moulden
Never answer the phone
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August 2022 by Glen Brown
Great service
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June 2022 by mary golmes
Best Cricket store around. It was clean and staff was very professional. Came to pay the bill and end up adding a line. Thanks Mr Ruby for such an excellent service. I promise all my family will be Cricket Family soon!!You Guys Rock!!
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June 2022 by Gurpreet Kaur
Just left a store and got 2 lines. Ruby/Selina were very nice and saved me $30 on my monthly Bill through program called ACP, which i was not familiar. Definitely recommend this store. Thanks for being here guys. 5 stars to you guys.
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March 2022 by Toshiba G
Had a tower issue with my phone, they took care of it right away. It's was back working in seconds. Also was told about deals they had on phones I qualified for.
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March 2022 by Sherron Worrell
The young lady was very respectful and helpful. And patient.Thanks you?
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February 2022 by Lorena Ross
On 02/06/22. I went to the cricket at Mondawmin Mall. I purchased a phone and the employee port my contacts. When I walked away, I noticed that my gmail password was changed and, now my old number is the primary to my gmail. I leave my gmail app open so there was no need for me to change my password. I use my gmail account for work so now my client flies, receipts and important documentation is in my gmail. To make matters worse, all my calls come in as unavailable!!!!! I returned back to the store asking what happened and the employee stated "I noticed your numbers ended in 26". HUH? Why would those numbers appear when I just checked my email just before arriving at the store. Employee informed me to wait 24 hours. Which is impossible, I then asked for my money back. No refunds. I called cricket and was informed that my money should be returned. Its now 02/09/2022, and when I try to log into my gmail account, I get a message stating your password was changed three days ago. I know for a fact, I did not change my password. Also, why would the employee say your number ends in 26. Prior to, employee also stated "You had a previous account". I informed employee that I have not had that number ending in 26 in years and, it's not associated with my gmail account. On 02/7/2022, I went to At&t and opened an account. I just want my $90.00 back. If not, I will be seeing the owner in court.I'm a drug & alcohol counselor and, I have assessments, encrypted information in my gmail account from both the State & Federal level. This employee just minimized my concerns and thought nothing of my situation. I look forward to seeing the owner in court . Since I spent $90.00, I will be seeking damages in the amount of $2,700. I will be asking the courts for 30 times that amount $90x 30= $2,700 This location does not deserve any stars. I'm only selecting one star to be able to post.
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October 2021 by Jesus Careaga
The store personnel are great here. They are so attentive, ask the right questions and make sure you leave the store with everything answered. If I lived in the area I would always return to this location for all my cricket needs. The reps there have been trained so well.
