-
March 2024 by Janelle Jones
I arrived late in the evening. The team took my keys , placed my car in que and did a thorough job. Most people have an attitude when its the last hour before quitting time. Attitude, service and quality of work was outstanding. I will be back.
-
February 2024 by Kelsey Gray
Got my car detailed and it was worth every penny. They take their time and do superb work. Removed salt stains, leaves and all. Looks brand new Highly recommended.
-
February 2024 by Shania Bayley
I was a returning customer for a while, but no longer use Details Kings due to two unprofessional incidents. First, I brought my car in for detailing and, when I returned home, I realized my access tag was missing from my car. I live in a building with a garage that scans your access tag (on the dashboard) to enter/exit the garage. I called Detail Kings and said my access tag was there when I left my home and was securely taped to the furthest part of my dashboard. They said they weren't sure what happened and to call tomorrow to check with the people that cleaned my car. The next day, I called and was given no answers and it seemed like no one was looking for it. After paying to use my own garage and learning the replacement fee was $85, I drove Detail Kings and explained that either they find out what happened or pay for the replacement. After some time, a staff member explained to the manager that they removed my access tag (which was never removed before), put it in their pocket, and took it home. The staff member never reported it to the manager and it was only when I showed up to the business the following afternoon that they felt the need to explain what happened.Second, I brought my car in to get detailed (interior and exterior) and was asked to pay $20 extra for the dog hair in my car. I explained I have never heard of this fee before and that the dog hair is the primary reason I get my car detailed regularly. A young man stated that was the fee and there are no exceptions. I paid the fee and assumed this young man was just "going rogue" with the overcharging. Overall, these two incidents led me to just go elsewhere for detailing to avoid the hassles and surprise fees.
-
January 2024 by VaShawn McDougald
Awesome work at detailing my car....when I go (...don't judge me, I should go more...lol!) Great service, not a long wait, and always clean!!!
-
November 2023 by B S.
Best car was/detail in Baltimore. Way better than any places in the city or county. Lovely people and the attention to detail is unbelievable. I always have lots of dog hair in my car and they somehow manage to get rid of it all (even in the carpet). Prices are amazing. You'll wait a bit but it's worth it! They really care about their work.
-
November 2023 by Jesse H.
Always a pleasant experience when I come here. The men have the upmost respect. Weather I wait or drop off I am always comfortable and communication has been smooth. Please have patience because they are detailed in their work. I see magic and I love my car like it's brand new each time!
-
November 2023 by Barbara Evans
Best wash i been to
-
November 2023 by Cristian Martinez
They cleaned my work trucks and my personal car. Very very satisfy. I will totally be back.
-
July 2023 by Robert Colclough
Great job on my '06 Lincoln will be back
-
June 2023 by Cha
The prices are fair. The guys are cool. Quick details. The only complaint I have so far is I read the reviews about how cars are damaged and thought nothing of it. I went to turn on my heat and it's cracked so now I have to try not to scratch myself everytime I put my heat on. I will have to get this replaced and now have to look to see what else is damaged. This is the only complaint I have but saving money didn't help me in the long run because now I'll be putting out more to get it replaced. I wish this didn't happen because I did like coming here.
-
June 2023 by Cynosa Sherman
This was my 1st time using this carwash, I always try to support our people! I was greeted immediately when I pulled up, the first question I asked was, "Do y'all get in all of the nooks and crannies."He told me, "yes ma'am, is that the service you want?""Yes, that's what I need.""$45 + tax."I said, "No problem," and was told to go pay 1st.The outside of my vehicle looked amazing, like when I 1st drove it off the lot. The inside was ok, but they did not get in all of the nooks and crannies like I asked! After paying almost $50 ($47.70), they didn't even offer airfreshener, lol! First and last time!I'll go back to the Liberty Carwash on, Liberty and Wabash. Cheaper, offer airfreshener, and get in all the nooks and crannies.Services: Full body wash
-
May 2023 by Troy King
Will be going back. They did a great job detailing my car. The car looked better than it did when I bought it. Wish I took before and after pics. I have a large dog that travels with me. The car had a lot of dog hair and drool spots on my leather seats. All of it is gone. Great job.
-
May 2023 by Cordero Kimbrell
My original review was based on my perception of being turned away and quoted a really high price. I received a quick response from the owner, who took time to help me understand the situation when I arrived and was turned away. He took time to schedule an appointment and personally look over my vehicle to explain why the price was quoted at 180. The customer service and service recovery was spot on. I will continue to drive across Baltimore to get my car detailed whenever needed.Service: Auto detailing
-
April 2023 by maya williams
If you have don’t have leather seats, do not come here. I paid for a deep clean and the job was half-done. I asked to speak with the owner and they refused to let me do so. They stated they would have the owner to get in touch with me. It’s been two days and still nothing. When I first approached this place, The customer service itself was great, however, their job, is the opposite. I left the lot with wet seats and I had to sit on trash bags.
-
April 2023 by Melynda P.
I stopped by for a wash and detail on a mid weekday at this black-owned business. The flow was perfect. I was greeted outside as I pulled in. The gentleman that took my car was friendly, held my door for me and explained what the basic wash and detail included. I wanted the full exterior, wheels and inside cleaned. It took almost 30mins and cost $45. My car looked and SMELLED amazing afterwards. They hit every nook and cranny! I appreciate it! I will be back.
