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September 2024 by SC
This store is decent, with a middle of the run selection that could use an upgrade. Employees are okay and can use an upgrade, too, or at least some etiquette classes. The store location is cumbersome to enter in and exit out the parking lot depending on the time of day. Other great stores close by Nordstrom Rack, Old Navy, Target, Harris Teeter, and the like.
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August 2024 by janna al khateeb
I week ago I bought a shoe and it was a size down so I came to exchange it, I got 2 shoes one from clearance and one with the normal price I exchanged the shoes with the normal price and I bought the clearance one, when the glasses guy saw that the price had 50% off he didn’t like the price so he started typing and playing with the computer so my mom and I saw that he took out the 50% off and changed it to 20% off we asked why he did that and he said he didn’t do anything but clearly he changed the price from $62 to $72, he then started yelling at us, but we didn’t give up on the price when he saw that we weren’t giving up and we stood up for our self’s he changes the price back and gave us our $50 off….
And the women that was next to us her shoes were $20 and they charged her $30 so she came to return the shoe and the other worker didn’t know what was happening…
I believe that this didn’t only happen to us but also happened with other shoes people please be careful when you check out because clearly scamming is normalized in this store.
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August 2024 by Michael Flanagan
CHANGE YOUR ONLINE TIME!!!!!!!!!!!!!!!! The man there before me you wouldn't let in couldn't't even get his PAID FOR order. It was 8:00PM. I'm sitting here reading other similar complaints. People have obligations and time constraints. The least the manager could do is acknowledge your posted closing time of 8:30PM. Telling me "I have nothing to do with that" and shutting the door proves the other reviews true. Change your time or honor it!!!!!!
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August 2024 by Azuka N
The manager, I think his name was Everton or Everett, was so rude and condescending to customers and staff as well. He skipped over me 5 times getting me upset to the point I left. Didn’t want to let us use our DSW dollars that we had gotten. He needs to go.
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July 2024 by Tony Morris
Selection wasn’t good
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June 2024 by Mack McElhose
This place offers great deals!
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May 2024 by Brian Bolton
Nice store lots of selection's
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May 2024 by Tiffany Parks
Everytime I shop at this location Yvette has been very helpful and goes above and beyond.
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April 2024 by Valorie Duvall
I loved my shoes.
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April 2024 by Asya Shaheeddavis
This location always has great finds in the clearance section. The staff is nice and the wait is never long at the registers.
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March 2024 by JEROME T
It seems like every thieving junkie in Baltimore chooses this store to steal from. While I was shopping there a week ago, I saw a couple take a Skechers and a Target bag from the man's backpack and load those bags up with shoes and socks and left the boxes on the floor. I told a couple of employees and asked where their store security was. In the words of Gomer Pyle, "surprise, surprise, surprise" DSW doesn't want to pay for store security. Seems like ownership cares more about making money than the safety and security of their customers and employees. After hearing that, I decided to spend my money somewhere else.
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March 2024 by M L
Refused to let me try on both shoes before buying :(
Seems like a very strange policy, especially when there were far more expensive shoes with both in the box available for trying on.
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March 2024 by Andre Holland
Had gotten the work boots I needed.
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January 2024 by Magali B
I observed a male person in a position of power (a manager, possibly) treat a female employee in a condescending and patronizing way—right in front of customers. This on top of their non-existing good customer service.
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January 2024 by Dallas Jordan
Dirty and disorganized
