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September 2025 by ichoose nottosay
This place is complete trash the gate has been stuck in the open position for two months now ware as anyone can walk in and do what thay want shame on this place in my lease is up I'll never park here again....and look who ever has outside storage s007x looks like you storage has been broken into. Big surprise. Thay had it easy cause they walked in the car that's been stuck in the up position for two months now.this Shannon drive location should be ashamed of themselves for such poor service.
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September 2025 by Aaron B
If you want a true professional storage facility to store your items this Extra Space should be on your map. Catherine the facility manager at Shannon Dr Baltimore, Md is very well seasoned in this field, giving me great confidence that I am making the best choice in storing my item.
Going through paperwork, was a breeze. Everything I needed to know was given to me step by step. Catherine has a system in place that has worked through out the years almost a decade adding more confidence this was a great choice in my area.
The walk through of the facility was also very impressive. Catherine gave me all the details of entering and exiting the facility that was noticeably very clean, no smells.
I appreciate her high levels of professionalism, and I really look forward to recommending this Extra Space storage to others in the future.
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September 2025 by Eric McDuffie
Very professional
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September 2025 by Tish Edwards-Pinkett
I came to Extra Space Storage on a holiday and luckily they was Open. Kashawn was Amazing, Patient, Friendly & Respectful. I thank you for all your help ! Happy holidays
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September 2025 by Tonya Johnson
Lashawn was very professional, friendly, and knowledgeable about explaining the storage estimates as well as showing the property @extra space storage ..
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August 2025 by Carol Lewis
Catherine is great at what she does and do it well. I needed to size down my storage space and she accommodated me just when I needed it.
Thanks Catherine!!
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August 2025 by Carol LM
Catherine was very courteous and professional when it comes to my needs.
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August 2025 by Delshawnda King
Keshawn Thank you, for your patience. King’s Trucking LLC
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August 2025 by Devin Munoz
Very professional staff
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August 2025 by Ed Diblasio
Excellent customer service
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August 2025 by The Mane Loft
Came in today and Keshawn was very helpful with my problem. She called in reinforcements to make sure it was all done correctly and was very friendly.
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July 2025 by W B
Customer for over a year Raised my unit price $20.00, only gave two weeks notice via postcard before the increase (should’ve been one month). No explanation as to why the price increased (spoke to Catherine, she wasn’t knowledgeable of the reason for the price hike). Moving my belongings somewhere more affordable. $150 for 5x10 is impractical when there are competitors in the immediate vicinity with competitive pricing (especially for new customers). 😉
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July 2025 by Abdul Ghoneim
Cathrine is wonderful and she waited on us
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July 2025 by Adam Ritchie
Catherine was amazing and very helpful! Thank you for everything!!
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July 2025 by Cicely Roberts
Excellent customer service
