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January 2024 by David St. John
Efficient and helpful staff. FedEx is a good service, as long as you don't give them anything important to ship.
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December 2023 by Senora Camp
Do not go to this location on Mondays and Fridays you pay to park just to find out the system is down what a waist
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May 2023 by Peter Proctor
Fast and friendly service! They were busy the day I visited the store. I was taken care of and out of there in less than 7 minutes. Staff was courteous and diligent.
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March 2023 by Brittany Wight
I typically receive helpful service here for printing needs. I also typically help myself by using the self-service printers. I have used FedEx Kinkos for quick printing needs since 2004 and I’m pretty well versed in what I need help with vs what I do not.Today I needed help with specific but very simple printing needs - all i needed was to print some documents as “not fit to page” which I can’t do with the self-service machines. I know this because I have had to do it before.I came in and to the customer’s eye it was not busy but I make no assumptions. I waited patiently for help and when called up I explained my situation (I’m not able to print what I want on self service, if I send it to you can you help me?)The person working didn’t understand what I needed help with, so I explained with print terms - I need to print marks and bleeds on 8.5x11 but if I use printandgo machines, I’m not able to do that and it stretches my image to fit the whole page. I explained - all you have to do when you go to print the document I email you is select “do not fit to page.”This person rolled their eyes and told me - yeah whatever send it over i guess and we’ll see what we can do. I went to look for the business card with the email on it to send my files over and when I couldn’t find a card, I looked up to see him telling a coworker what I had requested and I saw him throw his hands up in the air like he was annoyed. He came back to me and I said - i’m sorry, is this an inconvenience for you? and he started laughing - like cackling. I was not trying to Karen, I don’t think my needs were absurd or asking too much from anyone. I was asking for help with a simple task that I just don’t have access to as a customer. And it wasn’t something that as a person in the print department, they should have been confused by.The rest of my interaction with this person was just full of attitude. I asked if there was an issue and he still laughing sarcastically said noooo not at allllll.I wrapped it up and told him I would just find somewhere else to print. He said ok. He never apologized or tried to help. Just laughed more.I am a local business and I often use this spot for larger poster prints, foam board prints, etc etc etc and I’m not looking forward to having to find another spot but I think that’s where I’m at after this really off putting interaction.
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March 2023 by Adakole Iduh
The manager is on -Point and very professional. Good staff and I love this FedEx center.
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February 2023 by Rachel Hoffberger
I can't say enough amazing things about the staff at this location, particularly Kyle and Amanda. I came in with a very time-sensitive and important (to me) job, and they were so patient with me as I worked out some technical issues on my end and some technical difficulties with the printing. They were patient as I worked through my resolution issues on my print piece, and they were persistent with their own alignment issues on the printer. Everything turned out awesome, and now I'm ready for my presentation. Thank you to the whole team at 3003 N. Charles street for a job VERY well done!
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February 2023 by Keyonna Moore
Had a great experience at this location. James was so helpful last night when I came to pick up my package. His customer service still are perfect. I will be handling all my package needs there because of him. Thanks Again James!!!
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February 2023 by Katie Shamp [she, they]
Don’t recommend this location. Every time I’ve been here they’ve been packed, disorganized, and unhelpful.
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December 2022 by nicholas s
Very helpful staff. Clean store.
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November 2022 by Schmidty’s Kettle Corn
I have a package being delivered by FedEx. They don't call you. They make you sign in and create a profile. Only to then not call you. I don't understand or get their incompetence. I am literally in a building a multi level building and leaving a note on the door that you arrived means nothing. If you have my phone number on profile and through text message why is it that hard to let me know that you are here?Out of all the packaging services I have dealt with I thought the Post Office was the worst. Nope. That's now FedEx. I will do whatever I can to no longer use this company. It shouldn't be that hard to receive a package.
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October 2022 by Chappell Isom
I feel like everyone I worked with was easy to communicate with. Especially Erica and James, they were really patient and enthusiastic about helping me get my project done. I really appreciated their expertise, diligence, and kindness. They were really happy to help me.
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July 2022 by Rongfeng L.
This printing center used to be very good. However, the experience of my recently visit wasn't so impressive. I submitted a printing job with some specific requests and questions through email. Immediately I received an automatic response saying someone would contact me within an hour. But nobody contacted me after 2 hours. So I called them. The person picked up the phone took a while to find my email and promised me to call me back regarding the printing job. However, no one called me for almost 2 days. Then I called back and was told
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February 2022 by Lady Sunflower
I have had good times and bad times at this location. Luckily more good times. I recommend not going at peak hours or when your in a rush. They are very helpful but often short on staff. Be patient and the experience is much more pleasant. You definently at the tone for your visit. Plan ahead. I've made plenty of business purchases that helped me on many levels. I make product labels and all sorts of stickers and branding products. They have been so helpful at times that I have dropped off free products to the staff. I'm greatful for the detailed care and help I have recieve at this location numerous times.
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June 2021 by Mister R
I have a business that I run and I get packages here often for the past 6 years. The manager is that only person who is always doing what she is supposed to do. They usually have people with bad attitudes and now since they have the temporary store hours due to covid they are not even opening up on time. Even if the sign says they open at 9:00 a.m. people have other things to do every minute counts, this is unacceptable that 5 people are waiting here and it is 9:08 a.m. no lights, nobody is here and the phone is not being answered. This is ridiculous! Especially considering my package is late five days after its scheduled delivery!
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June 2021 by Robert Cole
Slow, slow, slow. Every time I've gone there, I've waited 15 to 20 mins with only one person in front of me. Don't know why the other clerks at that station cannot help out. Never have to wait at the UPS station at the rotunda unless there is a long line. Don't know why this FEDEX location is so slow.
