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February 2024 by Esther J.
I've been a loyal Firestone customer for the last 3 years, and I'm sorry to say every experience was a bad one. Like many of the reviews, I stayed due to the convenient location, but the service is simply terrible. The receptionist are usually friendly, but my biggest issues are that this Firestone has no regard for my time (once I gave them 8 hrs to do an oil change with a prior appointment and they did it in the last ten minutes when I showed up and made me wait for it again) and replace parts with very low quality parts (I had to get replacements 6 months later from the dealership on 2 different occasions). I wanted to give them a chance, but my patience has finally run out. I do not recommend this place because their lack of transparency and ethics are putting customers in danger on the road. I really hope drastic changes are made soon. Regardless, I will not return as a patron, and on good conscience cannot recommend anyone to go there.
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January 2024 by Stephanie Rose
On a snowy day with a rental vans tire leaking air John came to my rescue when Enterprise Rental didn’t. He saved the day and my sanity. I was able to drive home safely. Thank you John! You’re a gem!?
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January 2024 by Paige Pieper
Everyone at this Firestone is so nice- I always go without an appointment and am surprised at how quickly they get my car done. Also, overall great communication.
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January 2024 by Mark R
Beware. I had my car towed there on the recommendation of my insurance company. I had to call them late in the day, and they had no idea the car was on their lot, a tiny lot. There are two people I spoke with several times over the next day, they would call and ask again why the car was there after already telling me once the problem wasn’t the battery (which was dead). I told them their behavior made me very nervous. I had to call back to the insurance company for a new tow to take the car somewhere else, these proprietors then sent the tow truck away and insisted I pay 35.00 for their time. Then they said no, it’s ok, and I had to call insurance again for another tow. There seems to be one older guy who kind of knows what he is doing, and a younger guy who is real jerky, and knows absolutely nothing ever. The service overall caused me to complain to my insurance company about how inept this location was, all of who h they noted in their records, and said they would not be recommending this location any longer. Beware.
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January 2024 by Etmtst
Took car in for basic engine lite on and ended up with a scroll of various charges and services they wanted to do totaling several thousand dollars . Went to local garage in Fed hill and they couldn't believe what was on work order . Fixed engine light for $179Never again
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January 2024 by Moussa Y Lam
Please save yourself the headache and go elsewhere! At least you want make matter worse. It’s like you coming in for service is so inconvenient to them.
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January 2024 by Sun leaves
Quick, responsive, polite! Max was very helpful and also filled my tires for free
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January 2024 by High Style Sunday’s
Went there at 7:15am for my appointment and never received service the men flirted with the 3 Caucasian women and proceed to help them while I wait now it’s 11am I ask when my car will be done they said tomorrow due to there being no space in the shop. This is purely wrong business practice I only needed 1 tire I hope they never get any business again since they told me if I complain corporate does not care
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January 2024 by Andrea Newby
Brought my car in 3 times in the past 6 months for a flat tire. The third time I brought it, they told me the flat tire was not the one they repaired for my 2nd visit. They installed new components to a different tire, filled up my flat, sent me on my way. 1 week later I still have a flat tire. Also very condescending/patronizing at the front desk.
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December 2023 by Verified Guide
Took car in for engine light issue . Received estimate for apprpx $2,000 with several unneccessary upcharge items . Took car to another garage who fixed issue for $300 and said additional items were not necessary . Please be straight with neighborhood people who struggle to make ends meet and dont need to spend money for uneccessary services to fulfill your quotas
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December 2023 by Frank Mcnerney
Great service and hard working people!
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November 2023 by Darryll Peterson
GO ELSEWHERE. Place looks like it's under construction, no one is ready for you when you arrive for your appointment, and while you wait for someone to acknowledge you, clients are calling complaining about the work that was performed on their car.I came in for an 8 AM appointment and they weren't ready for me when I arrived. I stood at the front desk for about 2 minutes watching a man scroll on his phone. Wasn't sure if we was blatantly ignoring me or didn't hear me come in.He finally notices me, I tell him I have an 8 AM appointment and he walks into the back room to turn on his computer? At this time someone called so he put it on speaker (mistake). The girl on the phone called because she brought her car in for them to fix a leak in her tire. She said "I have my car back and that tire is now flat". If that's not a sign IDK what is.The guy hangs up and still continues to fiddle with his computer. The sign says they open at 7 AM. Good luck if you show up for an appointment that early.At this point I decided the best option would be to leave ASAP than trust my car with these incompetent people.
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November 2023 by Chris Wallace
Took car in for engine light issue . Received estimate for apprpx $2,000 with several unneccessary upcharge items . Took car to another garage who fixed issue for $300 and said additional items were not necessary . Please be straight with neighborhood people who struggle to make ends meet and dont need to spend money for uneccessary services to fulfill your quotas
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November 2023 by Da Empress
Picked up a company car. Staff was very welcoming.
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October 2023 by Alfredo Valiente
I made an appointment a few days earlier. I show up the day of my appointment and they were not ready. I came in for new tires, rotation, balance and an oil change.After a few hours, work was completed. Within less than week my car engine light started blinking, ended up they drained the oil and forgot to add new oil. The tires also were not balanced. I will never go there again and recommend others not to. Buyers beware, at the very least check that they complete all the items you paid for.
