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February 2024 by Kara Staffieri
I visited a while back and was met with excellent service! I was helped by Noah and Giselle at the front desks and couldn't have asked for better individuals. They were so kind and understanding, Firestone is lucky to have them there! I will definitely be recommending this location from now on. Thank you again!
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January 2024 by Ali Aburegiba
I appreciate the excellent service provided by Manager Chris, who demonstrated extensive knowledge and helpfulness in explaining and addressing my inquiries. Giselle, the individual assisting me, exhibited utmost professionalism, kindness, and cooperation. Their combined efforts significantly contributed to my positive experience at the Firestone, making it a reliable choice for exceptional and high quality service.
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January 2024 by Daniela Bates
They did a great job on our truck and the staff are very nice and helpful
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January 2024 by Ricki Hawkins
The store employees were courteous. They were respectful and professional.
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January 2024 by Melissa B
I had an appointment to get a front alignment done and they turned me away because I had a lift on my F-150. It wasn’t even lifted that much. ( 1 1/2 inches ) They said they couldn’t do it. So I took it to the Nottingham location and that location will get my business.
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January 2024 by Donna Doppelheuer
Gisselle and Paul were awesome. I was there for a while because they were waiting for parts to be delivered. They went above and beyond to make sure the work was completed and I got my vehicle back.
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January 2024 by Melvin Nahun Vasquez Deras
excellent customer service, friendliness and efficiency.
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November 2023 by Audra Kramer
I had to make an unexpected trip to this location when I got a nail in one of my tires on the way out of town. The staff were incredibly polite and responsive regarding the cost and time that it would take to fix or replace the tire (depending on what was needed). I waited in the clean sitting area and in less than an hour my tire was patched and I was back on the road. I could not ask for a more professional service.
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November 2023 by Mary Macmillan
Disappointed, I always had a great experience with my tire service. I had my battery replaced in April by Firestone. With a recent oil change at my dealer, they told me to get battery checked out. Firestone checked out battery and told me that they would replace it for free but the alternator wasn’t working. They were going to charge me $800. I took my car to an independent shop and turned out battery and alternator were fine. Very shady Firestone
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November 2023 by mike k
Manager Chris here is a special one.Firestone had a fleet service contract with Avis rental cars. However, Firestone has some type of issue obtaining approval to do basic maintenance (oil changes) so their answer to solving this problem? Pass the cost on to the customer. Like someone renting a vehicle is going to pay for oil changes out of pocket.Manager Chris explained they’ve had 2 rental vehicles waiting SINCE SATURDAY for approval. It’s Monday morning.This place is obviously incompetent, if they can’t manage getting billing on a vehicle right, I can’t imagine the harm they’re out here doing to vehicles.I’ll be calling corporate and forwarding on this complaint.
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November 2023 by Janis Gill
Had battery issue, needed diagnostic to determine the cause, made an appointment, after waiting over 90 minutes Still no service, some other had been waiting for about three hours. When I spoke with them, it was always 30 minutes. I walked out and will not return nor recommend. Poor time management , lack of communication
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September 2023 by John Nupp
This place was awesome. I drove up on a busy Saturday with a flat tire from 95. They took great care of me and my kids. Everyone from the intake to mechanic and checkout were personable and professional.
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July 2023 by Nita Logan
Love this place amd so do my H2 Hummer I been taking my truck here for over 10 years move to Howard County and still go all the way just for the service of the day...lol
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June 2023 by Carlos V.
I ordered my four new tires for my ford explorer. they told me they will ve ready in a week so I went back to replace them and after they made me wait for 40 minutes they told me they only have 3 tires becuase the other one was sold. So I asked to talk to a manager and I was told no manager was available. Horrible service so I wont recomend this place at all.
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April 2023 by Christina H.
My baby got new wheels and filters. Fair prices, great staff!
