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February 2024 by Nicole Madison
Today's my birthday. Was driving to PA. Got a flat on the interstate and towed to the shop. Chris and the crew got my vehicle back right, without an appointment, and back on the road in about 90 minutes. Thanks again fellas!!!
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January 2024 by Kevan4w ..
Just don't go here lol. It is not worth your time workers are late and you will be there all day. This place does not even deserve 1 star lol
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January 2024 by Denise Wylie
Great service. My technician was knowledgeable ,along with Service Manager Hannah Crane and Service Manager, Andre Coleman. I recommend this location. You will find that's they are awesome. I have been with Firestone for over 15 years. I am a loyal customer. Thanks for the service.
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January 2024 by Bri Mo
New management is by far the worst I have ever experienced. He is very short with you and does not offer solutions. I’ve been going to this location for the past 4-5 yrs faithfully up until now.
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January 2024 by Simplified Education
We arrived for tires and were told that CarAdise needed to approve our services. We contacted CarAdvise and they said that services were approved days ago. We waisted time and money with Firestone. Never Again Firestone...
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January 2024 by 411Business Network
We arrived at 8:50am fo a 9am scheduled appointment today for new tires that we paid for in advance. Firestone just ask us at 12 noon to return at 2pm. They don't respect customers' time. Also we were not told that their waiting room was closed when we paid and scheduled replacement of the tires, so we will be waiting in a burger spot next door untill they complete the replacement of the tires. This 9am appointment has turned into many hours of waiting. Don't you make the same mistake with this company.
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December 2023 by Ann W.
Just happen to be reading some of the reviews @ the Firestone on Liberty Road. I have to admit, I do not frequent this location of Firestone on a regular basis, even though they are the closest to my home. I went on Sunday, 12/10/2023, I was aware this location is in the process of having the Customer Waiting area renovated, so I was understandable about not having anywhere to wait on the premises. Because the weather was very rainy, and they were doing me a favor to repair my tire, I just went to the adjacent Burger King, and waited until they were finished. I said all that to say, the young man that fixed my "slow leak" was professional, as well as the Manager on Duty, Mr. Andre Coleman. It was explained to me that I would need to invest in a new tire, because the tire was on its last leg. Mr. Coleman did not have a Tire for my vehicle, in stock but indicated he would call around, & get me a tire. He did not commit to a time, or date, but would reach out when the Tire arrives. In short, I'm going to commend this location, w/a 5 Star Rating, because I was in need, and they did deliver.
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December 2023 by 411Business N.
We arrived 8:50am for our 9am appointment today that we paid for in advance days ago. It's 2:10 pm and we were just told our tires will be replaced in approximately in 90 minutes. Firestone has no respect for customers' time. The wait room is not open so I am waiting in my vehicle for now and will be out in the cold when they take the vehicle in to install the new tires. Never Again Firestone...
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December 2023 by sheila hunter
My favorite location because Fred my mechanic knows what he is doing. If he leave, I leave too. My wait time was short, they fixed my problem and check my car out and went over what they found. The staff that was there at the time was so pleasant. They are remodeling so, I was given a chair, checked on and kept up on the progress of my car. I tell all my family and friends to go see Fred at Liberty RD.
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December 2023 by Allyson Boyette
Friendly and kind. Staff went out there way to help me. Good customer service. I appreciated that. Thanks
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November 2023 by Natalie K.
Went to Firestone for a simple oil change - they drained the old oil and DID NOT put any oil back in my car. Weeks later this was discovered by me. Took the car back to Firestone and my car has never been seen again. It was stolen from their parking lot after so-called repairs. They didn't even call us to say the repairs were completed if they ever were which is supposed to be their policy. Put in a claim at the corporate office and the claim was denied. Will never go to any Firestone for anything ever again. I give them a rating of zero "0"
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November 2023 by Isaac Oni
Good customer experience.
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November 2023 by Uzair Ahmed
Great service
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November 2023 by Shianna Fray
My experience was TERRIBLE!!! This company costed me hundreds, time, and complaints to store managers ! $3000 plus spent on wrong diagnostics, labor , and parts to be done on a older Honda in order to pass the Maryland Emissions. However, WESTMINSTER was very unprofessional and rude. This impression has a long lasting negative effect and impact on the integrity that Firestone set to have for their AFRICAN AMERICAN customers! On this particular visit, The first person of contact was Mr.John, After he made the initial appointment, it is now appointment day ! I was greeted by Ms.Hannah , She took my key and asked was I waiting for the car during my cars emissions diagnostic and/or to ensure I pass the emissions testing to prevent EXTENSIONS ! However, do to this unprofessional, the state of Maryland had to grant me TWO extensions because Firestone employees John , Hannah or Kelli , Brad no longer wanted to provide services and insisted that I get an extension of TWO YEARS instead of conducting all the WORK DONE at the TIME OF SERVICES PROFESSIONALLY and NOT have a customer have to explain the NEGLECT caused by FIRESTONE to the Emissions examiners!
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October 2023 by Florian S.
While going 60 on the interstate, the driver in front had someone take the wheel while he threw out a metal rod. Looked like a green wire fence post you can get at the Home Depot, it has little hooks hanging out. Anyway, I got two flat tires and nearly died in a car accident. The Baltimore police not as helpful as these guys were. They got my Tesla back on the road hours later.
