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December 2023 by Joe Varacalle
Just had one of the best shopping experiences in a long time. We visited all the flooring suppliers and Floor & Decor had the best options and inventory. We found exactly what we wanted at the price point we wanted. They had more expensive options and less expensive options, so anyone looking should be able to find flooring that meets their budget. The employees were all friendly and helpful. The store was clean, stocked, welcoming. They offered to hold our purchase (20+ cartons of materials) until we could pick it up and when we picked it up they loaded it for us. Top notch place.
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August 2023 by Terrie Wolf
On a recent trip to Floor and Decor, Saman and Chelsea were so friendly and helpful. I found the perfect tiles and a super affordable vanity I needed to refinish a bathroom that was flooded. I have already recommend Floor and Decor to friends.
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July 2023 by Jen Kelly
Overall very poor experience with this store. We went in and bought $4000 worth of flooring and baseboards on Saturday, on purchase we confirmed that the material would be delivered to us Thursday. No call no show on Thursday. I had taken off work to be available for the delivery, and we had a contractor set up for the following week that we had to cancel because no product was delivered. They never called us to inform us of any delays. We called multiple times Thursday, Friday, AND Saturday and were unable to reach anyone in the store. Finally we got around their phone system by trying an extension unrelated to our actual issue, and talked to Rhianna. Rihanna told us the manager from receiving would call us back in 5-10 minutes. An hour goes by, no call. We call back, takes 5 more tries and we get Rhianna again. She says he will call us as soon as he’s out of the back. Never received a call. Later in the day we tried calling again, where it was clear Rihanna was screening our phone calls, intentionally picking up and hanging up on us. After calling nearly 20 times, she answered and we asked for a manager. She then proceeded to put us on hold for 20 minutes with no answer. We hung up and the next day we had to physically go to the store and cancel our entire order because it was clear this company is incompetent and we had no interest in continuing business with them. Horrible customer service and experience. Would avoid this store at all costs to avoid extreme frustration.
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July 2023 by Jen K.
Overall very poor experience with this store. We went in and bought $4000 worth of flooring and baseboards on Saturday, on purchase we confirmed that the material would be delivered to us Thursday. No call no show on Thursday. I had taken off work to be available for the delivery, and we had a contractor set up for the following week that we had to cancel because no product was delivered. They never called us to inform us of any delays. We called multiple times Thursday, Friday, AND Saturday and were unable to reach anyone in the store. Finally we got around their phone system by trying an extension unrelated to our actual issue, and talked to Rhianna. Rihanna told us the manager from receiving would call us back in 5-10 minutes. An hour goes by, no call. We call back, takes 5 more tries and we get Rhianna again. She says he will call us as soon as he's out of the back. Never received a call. Later in the day we tried calling again, where it was clear Rihanna was screening our phone calls, intentionally picking up and hanging up on us. After calling nearly 20 times, she answered and we asked for a manager. She then proceeded to put us on hold for 20 minutes with no answer. We hung up and the next day we had to physically go to the store and cancel our entire order because it was clear this company is incompetent and we had no interest in continuing business with them. Horrible customer service and experience. Would avoid this store at all costs to avoid extreme frustration.
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July 2023 by Shanae H
Plenty of options. They have a-lot of young people working at this location who are not helpful whatsoever. No-one stops to ask if you need help. I was making a return and the young lady doing my return (she may have been hispanic..colorful nails) was rude. Im not sure whats the purpose of having a job if you’re upset to actually be at work. Overall, the store has great options with competitive prices.
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July 2023 by Breanna Hunter
I had such a fulfilled experience with floor and decor!! Taylor at Parkville was SO attentive with all of my wants and needs! So friendly and knowledgeable! If you're looking to remodel this is your place and your girl!
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July 2023 by Karla Jones
Chelsea at the Baltimore location was incredibly helpful! I came into the store with a vague idea of what I wanted to do in our master bathroom and left with a tile sample and a solid plan to give to our contractor. Phyllis could not have been more helpful at getting us a sample!
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July 2023 by Kinn P
Daniel at the Pikesville store is absolutely exceptional!! He always wants to do what is best for the customer and is very knowledgeable and helpful! I was so happy with all my purchases and my experience because of Daniel and I will always recommend friends and family go to see him for future tile and floor jobs. Thank you Floor and Decor for a great experience redoing all my floors and stairs in my town home. I picked a good vinyl and was very happy with all the instruction and help I received from Daniel on installation.Go see Daniel!!
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July 2023 by Rebecca Hanst
Had terrific service from Chelsea D. At Floor & Decor in Parkville, MD. She spent a lot of time helping me match tiles for shower floor & niche box. She was extremely helpful and went out of her way. Really appreciated her advice!
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July 2023 by Dennis Guerieri
First time in this store. Awesome experience. Within a few minutes we were asked if we needed help. Ronny showed up a few minutes after that. This was his second week there. He listened to our needs, answered our questions seeking help from other if he wasn’t sure and showed us various products we asked about. Prices were awesome. Very large selections. Will be going back. Thanks Ronny, you did an outstanding job!
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July 2023 by Daniel Schiavone
I think it gets any better than this once- stop- shop. Best candy store ever
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May 2023 by Anthony Almonte
Please see Nick at the Pro Desk. I was looking to renovate my shower. I came here frustrated after many trips to Lowes and Home Depot. I was looking to waterproof my shower project. I’m glad I found Nick. He went above and beyond. He gave valuable input and sent me tutorials on how to properly use the products I was buying. I didn’t expect to be here for 3 hours but talking to Nick was a Masterclass in shower renovation. Well worth a visit.
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April 2023 by Jasmin Townes
The customer service at Floor & Decor was outstanding and the product was exactly what I was looking for. I was so pleased with the service I received from Chelsea and trainee. They went above and beyond to help me find the perfect item!
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March 2023 by Gabriella Hall
We had an amazing experience at Floor and Decor. We’re building a new construction custom home, which means there was lots of tile that needed to be picked out. Our first time there we hit the jackpot when we met Justin who picked up our taste and went through room by room helping us pick out our tile. He also gave us his personal number and has always answered our calls when more things were needed. Justin’s customer service and just pride he has in what he does is just exceptional!
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March 2023 by Carl Cooper
This place is huge!! You'll need a week to see everything they have to offer. All types of flooring. Vinyl, wood, stone, cork, so many to choose from. Also backsplash materials, suggestions for bathroom and kitchen remodels. Plenty of service associates helping customers with their choices, getting merchandise to their cars too. Just give yourself plenty of time to browse all the different selections.
