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November 2023 by Talia Legette
Framerite has been taking care of my car since 2018. I only trust their service. Everyone is so professional and super helpful and knowledgeable of "car care". I highly recommend Framerite for ALL car care needs.Talia S.
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November 2023 by Chris W.
I'm not sure how the service is since I never got that far. I found the shop through AutoRust's authorized installers... or something to that effect on Autorust's website. I contacted Framerite via Facebook and set up an appointment for today to have my truck frame looked at a few days ago while at work. At no point until I arrived was an inspection fee of $75 disclosed. It's understandable to be a thing since time is money, but when it's not disclosed up front or during the discourse leading to the appointment, it's offputting to me. Also, the way the front guy mentioned it after taking all my information like it was just going to be good to go seemed pretentious. The front desk guy also didn't have the appointment in the system after identifying he was the one who put it in the system a few days earlier. The lack of information and organization led to me not having the service inspection continuing. Driving up from base in Virginia Beach and clearing my morning for a probably an hour or longer appointment was frustrating to discover an undisclosed fee and to have the experience I did. The dismissive attitude of the member didn't help the situation. Seems like the shop is reputable based on other reviews and longevity of operation, but realize there's options and ask about all the assumed disclosable billables up front. There's another authorized Autorust frame repair shop for trucks and off-road vehicles 20ish minutes away without an inspection fee.
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November 2023 by Ian Rollins
I brought my 2005 suburban in for an alignment and found that when I rebuilt the front suspension I had installed some bolts incorrectly. They identified that problem and fixed the issue. Mind you the other place did not catch this mistake. Customer service is very good. Price is a little higher than others but they found the issue the other guys didn’t. You get what you pay for in this case. I would bring my truck back to them and have already recommended a friend to bring her car here.Service: Steering & suspension repair
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October 2023 by Gary Lehner
First time at Framerite, was recommended by a friend. Great customer service and work done right at a good price. The guys behind the desk were very helpful + a free loner. Will definitely go again when needed.
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October 2023 by rachel ricketts
If I could give 10 stars I would! I had a very negative experience at a dealership and was referred to this shop by a friend plus another shop, I am so happy that I came to framerite! Dave has been nothing but super friendly, knowledgeable and helpful to me since the first time I called. My car is running beautifully and I couldn't be happier. Referring everyone I know to this shop, you won't regret coming here!
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October 2023 by Sandy W.
I had almost $3000 work done to the right front of my vehicle including 2 new front tires mid June 2023 and a week ago the right front wheel came off the car while i was driving and had to spend almost a $1000 to get car fixed and still have damage due to wheel coming off and I called and took car in and he comes out and say he's sorry that this happened. I will be getting an attorney. Not to mention the guy is denying fault and trying to say my car has been in another shop which is FALSE!
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September 2023 by Larry Dilegge
My 2004 CRV was not handling well. Thought it was alignment issues but it turned out to be more serious than an alignment. Framerite did what they could and within my cost limits. After a days worth of work the car handled beautifully. It felt safe and stable again. Trust in Framrite, they know what they are doing.
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September 2023 by Christine Green
Great shop and great people! I contacted the shop about inspecting my frame as I was told it was rusted badly at another shop, they got me in right away, and were quick to diagnose my problem. Unfortunately the vehicle was not repairable, they did show me and explain why, and also offered to check out any prospective vehicles I may be looking to buy in the future! Definitely recommend this shop!
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September 2023 by Deborah LaBoo
The craziest thing happened to me. I parked my car and when the car in front of me moved, I attempted to move up a little bit. My gear shift arm suddenly had no tension and the car was stuck in reverse! Thankfully Dave at Framerite answered when I called. After listening to me, he explained what it could be. Then he walked across the street, laid down on the ground, reached under the car and pushed the bushing cable back into place! Stunned and grateful, I couldn't thank him enough. He was kind and generous with his time and helped me get home. Thank you, Dave!!
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September 2023 by Christine Bell
I have been bringing my SUV here for many years. This is the only place I trust for honest repair recommendations. Friendly staff, repair quotes match final price, I never feel pressured to make repairs, they lend out loaner vehicles for longer repairs, and my vehicle has always been ready when promised! I highly recommend!Services: Auto brake repair
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September 2023 by Sigmond Davis
These guys were awesome!!! I purchased a used car that had some serious rust damage on the subframe. The inspection people from another place suggested that I might want to consider selling it. I took it to Framerite Wayne and Dave make sure I was taken care of. The work was flawless!!Honest, Dependable, Great Customer Service andFair Pricing. Family like atmosphere!! I will definitely recommend and be back for other services!!
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September 2023 by pcaramel254
A/C fixed! I took my vehicle in because the AC was blowing hot air, and I assumed it was in need of Freon. However, it was determined that I needed a relay switch. I received an estimate and gave them approval to perform the work. They are very professional and courteous, and they were willing to give me a ride home and to pick me up when the work was completed. They have great customer service. I will definitely use them in the future and would recommend them for their excellent service.Service: Air conditioning
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September 2023 by Tara Steele
I read some great reviews so decided to take my sons car in for a routine oil change and a few days later brought my van in due to the check engine light coming on. I’m so glad I discovered this place. Great customer service and reasonable prices. The mechanic was very thorough in explaining what needed to be done. They’ve definitely gained a new customer.
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September 2023 by Doris Coleman Brown
I received great care having my car serviced. My car drives much better. It is always a pleasure having my car serviced at Framerite. In addition, I appreciate the follow-up in order to make sure my car is running well, and that I am satisfied with the work done.Services: Steering & suspension repair
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July 2023 by Barb Fowler
My first time using this service station was great! The mechanic explained my brakes situation clearly and did not try to pressure me to do work. Their price was very reasonable. All this plus good customer service is why I will definitely be going back for future service.
