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January 2024 by Kym Mackall
This the worst tow truck company i ever came across they rude,lie and drop off your car anywhere??
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January 2024 by Woodson Legacy Group LLC
I was assigned Good Luck Towing by my insurance carrier after getting a flat tire. I was nervous because most places would be closing. My ETA for a tow was 90-120 min which would mean I would be too late. I called and let them know my situation and the truck arrived about 15 min later! Quick, friendly and efficient service. I’m so grateful because I’m such a damsel in distress ? Thank you so much for accommodating me so quickly!!!
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December 2023 by Petoria Johnson
Had a little hick up in the beginning but when I called the company they fixed the issue right away, dispatched a new tow, the tow came very quickly, and was very professional with services. Hubert was my tow guy and he was very professional and very pleasant. Would definitely recommend them for future services!!!!
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December 2023 by Hanna Al-Kowsi
wonderful!! above and beyond the callof duty!! was struggling to get my broken down vintage truck into a lot in an alley to work on it — despite the guy’s tow truck not fitting down the alley, he started it and tried to drive it in, and when that didn’t work, actually pushed it into the lot himself. super lovely guy, and i cannot overstate how appreciative i am of this company’s speedy attention and superb customer service. heartily recommend giving these folks a call next time you need a tow.
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December 2023 by Regina Salliey
If I could leave a 0 or -1 stars, I would! Was referred by Progressive insurance roadside assistance, and waited over an hour only for them to lie and matter of factly say “they were given the incorrect location from the insurance company, and the driver couldn’t find us so left.” This was only AFTER calling them to check on the status of the request! When we asked why they didn’t call the phone number provided to verify our location, they again lied, claiming they were also given an incorrect phone number- despite the confirmation text from progressive having the correct number. Said we’d have to wait yet another 45 minutes for another tow truck. When we challenged the explanation, he first threatened to cancel the tow, and ultimately did end up canceling it by saying “you know what…we’re not coming! Bye!”, and then hung up on us. Never have I experienced such HORRIBLE customer service and insensitivity! We were stranded in the cold, on a dark road at 10:00 at night with a tire blowout! I wish we had read these reviews in advance, as I see there are many others with similar horror stories! If you are reading this, DO NOT patronize Good Luck towing!! I’m so disappointed that my insurance company partners with them, and will be calling to file a formal complaint.
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December 2023 by Tammi Fleming
They suck! They were dispatched through progressive while I was on the interstate. I waited 2 hours and then the driver said he couldn’t find my car or the phone number and left. When I called back the person who answered the phone was rude and said he was not coming back out. Horrible as I am still sitting on I-83 trying to contact another towing company. No compassion, no professionalism, no humanity. Stay away from this place.
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November 2023 by Trina Trotta
Service was amazing!!!!! Hubert our tow truck driver was extremely fast arriving to the accident location to tow our car. He has a very friendly demeanor, and answered all questions asked .I would 100% recommend Goodluck Towing on E Fayette St. Baltimore MD 21223. Thank you, Trina ?
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October 2023 by WINK
I want to thank Hubert so much for going above and beyond for me. They told him to drop my car off to a shop that wasn’t even there. He called me and waited for me to get the right information so he could drop it off at the right collision center thanks for everything you definitely Rock ??????Service: Car towing
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September 2023 by Tina G.
Thank you guys for helping me out past 1am. Good Luck Towing was assigned to me by Progressive. The driver was patient with me and waited for me to get back to my car as I didn't know I had to have my key in order for it to be towed safely.The car shop I marked as the destination confirmed that my car got there safely so they could work on it.
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September 2023 by ty Personal
Worse tow truck company, they ran through my car looking for valuables and car was a reck. They purposely dropped it off at the wrong body shop. And when I called asking for information they was rude / acted guilty. Calling the police and filing a police report . They are silly because the place has cameras so if anybody went through it we will see.
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July 2023 by Andrew Zawitoski
As someone else said, good luck getting them to show up. Was referred through insurance following an accident, wound up sitting on the highway for 3 hours and never showed up. Claimed they couldn't find my vehicle, then claimed that they were given the wrong address, then told dispatch that they had the correct address, and couldn't find the vehicle. Cancelled tow with them and contacted AAA who were on scene in less than 30 minutes. If you have any other option avoid this company like the plague
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July 2023 by Victoria Coleman
I was referred to this company from Allstate Roadside Services. A man came, I informed him that the car won’t turn on. He came up my driveway, popped my good and attempted to jumpstart it. He informed me it has no gas. I told him it does have gas it’s an issue with the battery. He went back to the car attempted to place it in neutral, seen that he couldn’t and said there was nothing he could do about it and left. He told me I could cancel, when I attempted to do so, he marked it as he picked up my car and was on the way to transport my car to my mechanic. Pointless! Stay away!
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May 2023 by mmiller19958
My car died and couldn’t be moved, right in front of my house. My insurance company set me up with Good Luck - I think they got their name from “Good Luck getting them to show up”. I waited 4 hours for them to arrive even though they said they’d be there in 90-120 minutes. When they finally showed they wanted me to move my dead car, or they couldn’t tow it. Canceled it and will pay for a tow myself. Good Luck!
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March 2023 by James Walton
Driver pulled into Salvos lot, banged his door off my truck hard enough to rock my truck and didn't say a word. When approached, best he could say was my bad. Acted like he didn't know he did it.
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March 2023 by Jim W.
Driver pulled into Salvos lot, banged his door off my truck hard enough to rock my truck and didn't say a word. When approached, best he could say was my bad. Acted like he didn't know he did it.
