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July 2025 by Peter Dewire
Super unfriendly staff
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May 2025 by Tashi
The man that was on staff was so rude and dismissive. He openly expressed his disdain for his job, his coworkers and the customers. I asked about donating he rudely said they were not currently taking donations, but would start later and suggested I come back after 2. I drove 30 minutes back to the location for him to rudely address me again and announce they were only accepting home goods, when he knew I wanted to donate clothing. He could have told me that the first time I was there to donate. He definitely needs to find another job that has nothing to do with the public. I will never go to this location again!
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April 2025 by Ursula White
There not answering the question.
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April 2025 by Adam Tsou
Please be careful if you are buying Clothing/Furniture/Textiles/Bedding from any thrift store, including this one.
I recently bought a full set of what appeared to be new cotton sheets from here for $20 which is a great price. I washed them twice with hot water and detergent. However, right after using them, I developed a severe rash all over my body.
However, for the rest of the review, I have nothing but positive things to say about this store and the people who work there. They were extremely kind and helpful.
This is a great place to find used books in this neighborhood, or anywhere for that matter. I found a copy of Jeni's Splendid Ice Creams, which is one of my favorite cookbooks, for $1.25. They had a good amount of Penguin Classic paperbacks (mostly from Victorian authors) for $1, which is amazing as well.
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December 2024 by Claudia Boyd
They put out dirty clothes and shoes. I don’t know if they can or cannot clean them first before they put them out on the floor. Some of the things on the racks and shelves, I consider trash. This store needs some thorough cleaning. Some of the staff is nice.
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November 2024 by Quay Neil
Soo. I can’t say I hate it cuz I don’t. I think they have a terrible intake a processing system. As someone who used to manage a thrift store I don’t understand how the shelves are always half empty with things no will will buy. Like a $2.5” composition notebook that is only $.50 at Walmart. Why is the lid of the mug a different price when the mug comes with a lid. Why not create a set of cups for $10 v each for $2.5. It’s less likely to be purchased this way. Also no one wants the vases you get for free at Safeway. Stop wasting processing times on those items. Or the $15 SHEIN in dress that $5 on SHEIN right now. I understand they want to increase revenue but they need to do it by processing quality seasonal items. You have to go daily to get good deals but it’s not impossible.
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October 2024 by Eryn Ainsley
I love a thrift store! I've had some cool finds here.
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June 2024 by Radthica Sharma
This Goodwill has the best stuff! Justin was extremely helpful and kind!
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June 2024 by Rae Daniels
I visited the Greenmount Goodwill location at 1:58 p.m. today carrying two heavy boxes of new and like-new bakeware from high-end brands and new-with-tags clothing that I needed to donate. Before heading over, I called the store and checked the website to verify the donation times for today, which were listed as 10:00 a.m. - 4:00 p.m. on both platforms.
Upon entering, I was not greeted. Instead, a gentleman working the cash register curtly informed me that “the donation time is over for today, we are not accepting any donations.” His tone was matter-of-fact, so I simply told him, “no problem, thank you.”
Directly outside the store was a large sign displaying the store and donation hours, which mirrored the information provided on the website and over the phone. As someone who relied on thrift stores as a kid and young adult, I am intentional about donating my goods within my community, particularly in areas that often do not receive the best quality goods.
It was inconvenient to drive to this location only to be turned away and then have to drive out of my way to the County to donate my items. Good customer service should include a greeting, an explanation, or an alternative solution. All communities deserve to receive quality donations during the stated hours, not just the “middle class and wealthy communities.” If you’re not accepting donations, update the information or at least don’t put out the huge store sign out front.
Instead of driving to the County next time, I’ll give my items to another thrift store in the City that has better customer service.
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June 2024 by Kevin Jones
This location been here for generations I'm glad there still in the neighborhood you heard me 5/25/24
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May 2024 by Mike Smith
I would advise not to go there. The store is supposed to open at 10 am. There were people outside, and one man called the store to ask why they weren't open, and the lady inside said it would be another 30 minutes because she waiting on someone. I wonder if Goodwill know that these employees open the store any time they get ready and not the time on the door? People started piling their donations up against the door and leaving the lady inside came and let someone in who works there and didn't even pick the stuff up. She just locked the door back and left everyone standing there. This store sucks.
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March 2024 by Bvrbiez Kloset
I brought a keyboard from my iPad. Took it home realized it didn’t work. I didn’t even what a refund just an exchange. Never got a receipt the MANAGER checked the camera and told us exactly how his employee threw the receipt away. Called his manager who told him no. Been calling corporate all day NO ANSWER
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February 2024 by Chemia Hughes
The store reeks of urine and the employees follow you around the place like you’re going to steal something. Just go somewhere else.
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January 2024 by Spiral Tote
2JAN.2023 Great spirited people and nice selection of household items and clothing. Nice shopping environment with other customers.
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December 2023 by Kelita Miles
Good spirited customer service and friendly relaxed shopping with other customers.?
