Hands On Therapy is a healthcare provider that offers specialized therapy services with a focus on patient care and modern equipment. The staff includes highly qualified and experienced occupational therapists who provide helpful and individualized support, especially during difficult recovery periods. Customers frequently praise the professionalism, expertise, and flexibility of the team, highlighting their ability to adapt to patients’ needs and schedules. The office environment features the newest, high-tech equipment, reflecting a commitment to quality care. However, some experiences have been mixed. While many appreciate the care and support received, there have been concerns about customer service, particularly related to billing and communication. In one instance, a patient was upset over unclear invoice communication and late fees, feeling that their attempts to pay were misunderstood or mishandled. The interaction involved frustration and a tone that the patient described as rude and condescending, leading to disappointment. Despite this, the business owner responded promptly with an apology and a promise to improve customer relations, which the patient appreciated and acknowledged, leading to an overall positive view of the business’s professionalism and dedication to resolving issues. Overall, Hands On Therapy is recognized for its skilled staff, advanced equipment, and focus on personalized care. While some billing and communication challenges have occurred, the business shows a willingness to address concerns and improve the customer experience. Patients value the effective therapy services and the compassionate, qualified team, making it a reputable choice for those seeking hand therapy and related rehabilitation services.
Candy is an angel!!! My dad had a fracture and needed a splint made but was in a lot of pain. She was incredibly patient and kind. She has so many incredible ideas for pain control and made a perfect splint. The office was full of the newest most high tech equipment and I highly recommend Hands on Therapy!!!
May 2023
Shannon was disrespectful, my brother won't be back there, his information was lost, I set this services up with va, therefore the worst place ever
March 2023
The OTs are highly qualified, experienced care professionals. They provided helpful and individualized support through my difficult surgery recovery. They were flexible with scheduling.
