-
March 2024 by Drew City
Mr. Phillips is knowledgable and helped me every step of the way.
-
March 2024 by Kamaria Hatcher
Terrible and humiliating experience here. Didn't get assistance with anything we came there for, our preparer was unhelpful and condescending and also didn't tell us the difference in fees between a standard and itemized deduction until after everything has been submitted and we were forced to pay. We went there for help figuring out back taxes and also learning about first time homebuyers benefits and he pretty much told us "you can just do it at home, figure it out" and "that's not a thing, and if it were, you wouldn't get it." (This was gaslighting, there are many options out there and whether we qualify or not, we should have at least been told.) We could have done the entire thing at home and so essentially we paid several hundred of dollars for NOTHING. One of the worst experiences I have had anywhere, I wish we had just walked out.
-
March 2024 by Aaron Blickenstaff
An awful experience all around. I felt disrespected, that my time and money were wasted and that my questions and concerns were dismissed and not addressed. Better off doing it yourself in TurboTax or through the IRS than paying this place an exorbitant fee to haphazardly enter the information in front of you. I would not recommend this office, and particularly the tax preparer Mr. Vo to anyone.
-
March 2024 by mark plum
I am confident my taxes were prepared accurately.Mr. Vo was very professional and friendly.
-
May 2023 by Isis Santoni Morro
Terrible experience. The first person I chose to work with ghosted me for over two weeks instead of informing me they couldn’t work on my case. Contacted another representative who tried to help but was unable to and finally filed my taxes with a third tax expert and was charged 292 $ for a stressful and unsatisfactory experience. Grateful for the two professionals who tried to help but will never again do my taxes with H&R Block.
-
April 2023 by Carrie Livingston
Experience tax employees with good customer service in and out with no problems.
-
March 2023 by Last First
Had a 9am appointment upon arrival doors are locked and number listed goes to a fax machine.
-
April 2022 by Lindsay Corriveau
I was assigned to this office for my tax return this year. I was stood up on 3 different video meetings. They are very understaffed for tax season so plan accordingly if you intend to use H&R Block.
-
April 2022 by Paradyse Nowlin
My tax preparer was personable but professional. Explained everything and answered all of my questions along with addressing my concerns.
-
February 2022 by B B
The gentleman I worked with represented H&R Block very well he was thorough knowledgeable friendly and overall provided a pleasant experience. He deserves a raise
-
February 2022 by Johnette McKoy
DeMarcus was very helpful. He gave me information to assist my daughter with her taxes as well. Great employee.
-
February 2022 by Michael Burris
Job well done an very pleasant an respectful an very pleased with everything with my return can't wait for next year.
-
February 2022 by Daniel Dioguardi
Great customer service, very respectful and upfront people who generally care for you as a human.they got me more then I expected.just did it today an I didn't even make it out the door an I had advance money put on a card for me from them with no interest on it.they just want what they lent me back.amazing.damarcus was an very polite,well spoken man who is genuine,helping,and made me feel at home
-
February 2022 by Tiffany Ray
My assigned tax rep was amazing, CECELIA FORTUNE MAYSH&R Block3846 FALLS RDBALTIMORE, MD 21211She went over and beyond to make things right for me....thank you!However, the fees are a bit pricey
-
June 2021 by Rachael Harper
The representative was courteous, flexible with my schedule, took the time to listened to my concerns and needs.
