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January 2024 by Rob T.
Nice hotel, but when I checked out I had charges to my room for meals I didn't eat. I received my bill after I had left the hotel and decided to go back. I asked the gentlemen at the desk about the mystery charges and he refunded me. I don't believe they would have refunded my money had I not been there in person.
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December 2023 by Sam S.
Friendly staff and valets. Room was pretty clean. However, this hotel has probably seen better days. It felt a little worn down. Nevertheless, the room was clean and spacious.
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November 2023 by Adrian W.
This hotel is in a fantastic location, surrounded by shops and restaurants within a 10-minute walk. The views of the harbor and boats are amazing too. The hotel is big and offers many expected amenities but my second introduction to this particular Hyatt Regency turned out to be much like the first. I arrived early in the morning (8:52 am) for a conference with three of my students at this hotel and unfortunately, the bookings were not handled correctly, and we didn't get into our rooms until 2:30 pm. I have a lot of experience with the Hyatt brand and one thing for sure is that if something goes wrong checking in a hotel, I become more tuned in, critical, and aware of everything from the decor to the service.Whenever I ran into the housekeeping staff, they were always pleasant and helpful but there's something about this property that feels off and unwelcoming. On the positive side, the view of the harbor from the 14th floor and elevator is amazing, during the day and at night.
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October 2023 by Chas S.
This hotel is straight out of the 80s. I'm a child of the 80s and both loved and hated that era! The hotel is showing its age though you can see the touch ups the hotel has made over time to try to keep up. Furniture is generally in good condition, the bed was comfortable, pillows were clean, a side chair seemed quite new as did the desk and fridge. The desk chair isn't really a desk chair at all but works fine. There is a surprising amount of wall, table, and other lighting which was great. The TV is huge and high resolution. As some others have written, this hotel is a giant black glass box and south facing rooms will get full sun in the mornings and keep heating throughout the day. It's an unfixable problem, really, and I could not get my room to drop below 72 the whole stay. I could feel that the ac was working, but just wasn't strong enough to cool the whole room and I finally thought to request a fan -- which totally did the trick. I wish I'd have thought of that earlier. I never eat in hotel restaurants but arrived so late at night that it was just about the only place open nearby. I was happy to find that the food in the hotel's 3rd floor 330 Grill (was that the name?) was very good. The crab cake I ate there was considerably better than what I had at two other well known restaurants during my stay. My foodie colleagues had similarly good things to say about the food there too.
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September 2023 by Julie R.
Not what you expect from Hyatt Regency. It is a large hotel and I'm going to assume that COVID has taken its toll and that they are short staffed... it's probably too much upkeep for the staff they do have. The staff that are there are extremely nice. They really are wonderful. The low rating is for the condition of the rooms and property that we saw. We had to switch rooms because the air conditioning in our room was broken. We had a king room with a suite. After 1.5 hours of the fan being on full blast, the temperature only dropped 2 degrees. There was mold/mildew in the shower. Definitely not the cleanest. We asked for a room switch and apparently the only available room was one with two twin beds. It was a nicer room and the AC worked. The hallway carpets on the two floors we were in were lumpy, as if there was a flood. Definitely a tripping hazard and not aesthetically pleasing. We had a hard time in the evening getting down free pillows. Had to go to the front desk twice because after 2 hours of asking/ waiting we still had not received the pillows and wanted to go to sleep. Overall, nice staff. Rooms and hallways need better upkeep.
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September 2023 by Kevin H.
I don't recommend this hotel. You would think that they are savvy enough to use computers to keep up with reservations. On the day I arrived they had given my room, and as I came to find out the rooms of others away. If I reserve a room with certain amenities it is because I want those amenities. It's not because I want to choose from the grab bag of leftovers when I get to the hotel. If your computer program says a guest has reserved a room, don't give it away. I'm in a lesser room now and the front desk can't tell me if I'm going to be billed for the more expensive room. They have told me that I have to look at my paperwork at time of checkout. What? To top it off, there is a dog in the room next to mine that has been barking for 2 hours straight. Needless to say, I'm not at all happy.
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August 2023 by Andrew C.
A few years back, I had a remote office in Inner Harbor which I would visit once a week yearly. I had lodged at many different hotels in the area depending on how long I was staying in Baltimore. The Hyatt Harbor Hotel was the least I lodged for no apparent reason. The reason we lodged there for our recent visit was because of the price and proximity to Camden Yards.The Hotel is nestled in the heart of downtown. The Inner Harbor hotel offers a doorway to this charming waterfront town. The Hotel has a wonderful pool deck area with refreshments and plenty of comfortable seating. The views are also pleasant from the pool deck area. The Hotel rooms were comfortable and clean.
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August 2023 by Emily Briton
This was the worst Hyatt we’ve ever stayed at. The room was 83 degrees and this was the second room they moved us to. The first room they only gave us the suite part and after 6 hours of waiting for the actual bedroom they told us it wasn’t available. Such a disappointing way to spend a birthday.
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June 2023 by Sara A.
I've never had a worse experience at a Hyatt regency hotel in my life. The supervisor was also rude. I checked in, go into my room and there's a large blood stained blanket. I called customer service front desk, they tell me they have no other rooms available and that they well send someone to switch out the sheets. They came and literally just left the new sheets outside my door for me to replace the sheets on my own. I had to get help removing the gross sheets out of my room. The supervisor, Mufasa only wanted to give me 25 dollars as a consultation the next day. I would not come here again. No clue where they got their 4 stars from considering their rude customer service, disgusting hallways and even nastier rooms. Go to the Hilton instead.Update: Kiana at the front desk is really sweet and the only reason I am updating my review from a 1 star rating to 3. She deserves a raise because she is carrying the customer service at this location
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May 2023 by Anna C.
My family and I stayed at this Hyatt Regency Hotel for 1 night. It was a spur of the moment, last minute booking kinda thing. Everyone was tired from a long day and didn't want to do a 4 hr drive home at 6pm. The price was reasonable and offered a $15 upgrade to double harbor view with 2 queen beds. The view was awesome! The noise was not. Baltimore has too much dirt bikes, ATVs, motorcycles and loud engine "race" cars. Hyatt provided a white noise machine probably from the many complaints. It helped but didn't block out all the sounds. The room was tidy and clean. It looked modern and bedding is white, no stains on sheets or comforter. The pillows are perfectly fluffed, way better than Residence Inn by Marriott on Light Street. At least no complaints from my 9 and 4 year old. The kids enjoyed and loved the room most. The fridge is new and see through. There is a safe in the room to lock valuables. The carpet was clean and didn't feel dirty or dusty. We like to walk barefoot. The bathroom was spacious and clean. It had the foot flush handle for toilet and wash area didn't offer much vanity space. The pool is petite. And the height is 5ft 1in all around. It wasn't open at the time we stayed which was 5/13. The pool level is shared with wedding space on the other side. And the market, I guess a quick Starbucks location, offered Horizon Organic Milk!!!!! We walked around to all pharmacy's and markets and couldn't find it. My kids especially enjoyed riding the glass elevators. We would definitely stay at this hotel again.
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April 2023 by Google user
Staff was helpful and polite. The Hotel is clean and has a good vibe. The carpeting in the elevator halls is a little dated and wrinkled. An overall good experience.
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December 2022 by Michael D
I stayed for one night in early December to go to the Ravens game the next day. The restaurant was closed on Saturday night and Sunday morning. Breakfast was served in a plastic to-go container with plastic forks and paper cups. We ordered DoorDash in the evening, and somebody from the hotel discarded our order. (They gave us a credit on the bill for the loss, but c'mon.) No room service. No Regency Club. No bellman. No water bottles in the room. No Globalist suite upgrade. Overall a substandard Hyatt.
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December 2022 by pac008sr
Parking is very expensive, overnight guest shop be entitled to a discount especially over several nights . The room needs some renovation, looks like it was built in the 80s. Had to wait a while for the cold water to work in the shower, the water was very hot
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December 2022 by Christopher B
Parking was over $30 per day on site and the garage next to the hotel collapsed, what a wonderful sight. We also had a great view of an outdoor pool that was in desperate need of repair. Also if you use the app you'll find it a little difficult to use your phone (as room key) for the elevator. It works perfectly for the actual room. Parking is crazy high for a car just sitting there all day/night when you are already paying for a room. - Parking is not controlled by the hotel and a batter arrangement should be made if people are going to visit Baltimore. This just adds to the list of reasons NOT to visit. Now some good stuff, the staff was very friendly and cheerful, even in passing they were very welcoming, ALL OF THEM. This is very rare these days.
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November 2022 by H A.
Absolutely terrible customer service. Wait times are astronomical and very poor service. The staff on the customer service line are incompetent. I do not suggest giving your business to this chain.
