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May 2024 by Emily Hammond
I have used Pharmaquip at two different times for CPAP equipment. The first time 10 or so years ago, service was so poor I decided to buy my own supplies rather try to deal with inadequate service. Two years ago, a new sleep doctor insisted that I try the company again.The thing that had proved the most was that it was possible to reach a real person rather than a machine when calling for service. However, the problems I had encountered earlier still existed.My doctor said that I should receive a new machine a week after it was ordered. A month later Pharmaquip said they had not received an order even though the doctor's office had a receipt for their message. Machine reordered, and I did receive it.Ten months later, I hadn't received a message about ordering supplies even though I am eligible every 6 months. Pharmaquip had sent messages to a decade old phone number even though my doctor's office had provided current information.Six months after that, when I ordered supplies, I was sent the I correct mask. I was told to return the mask and the proper one would be sent. I never received it.Six months later, when I again ordered supplies, I was again sent the wrong mask. Pharmaquip said my mask was discontinued. Period. I had to insist upon a mask fitting session which was finally scheduled.On arriving for the mask fitting, I was told I didn't have an appointment. Then I was told I could be seen if I waited. An hour later, I was told the tech had to do a fitting for a walk in accounting for the delay. ???? The tech had decided on which mask was "right" for me at the beginning of the session. In spite of many expressed objections, it was the only mask I was shown. I tried it for 2 weeks, but it was not at all suitable.Upon hearing all of this, my doctor switched me to another DME company immediately.Sorry for all the detail, but just saying the customer service was "poor" doesn't convey the level of incompetence I encountered with Pharmaquip. Some of the issues (such as receiving incorrect masks) were the same as I experienced 10 years ago. Very disheartening that a medical system (Johns Hopkins) with an international reputation for excellence would allow one of its subsidiaries to treat PATIENTS this way.
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May 2024 by Cat N Mr DJ
I dealt with Diana and Crystal, they both were Awesome. Hope to have either of them again if I ever need to call.
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May 2024 by Angela Rowland
Got my machine this week and tech spent over an hour showing me everything I needed to know. This morning it showed problems with the mask. I tried everything but still not registering right. I called them she answered quickly and tried her suggestions and it worked and I am ready for tonight
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May 2024 by Matthew Buckingham
They suck
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January 2024 by Jermayne Spence
Excellent customer relations and service
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January 2024 by Sonia O
On Sept. 2019, I was given the wrong amount of ******* by Oncology Infusion nurse. I was being relaunched by Hematologist for ********** ********* **************. The three vials were on the desk, where I sat. ******* is usually mixed in the back with Pharmacy. However, Oncology Nurse, extracted the drug which was only suppose to be 600 mg not 900 mg. This happened two weeks in a row. On the 3rd week, the nurse said that a mistake was made. The mistake was that I was given more *******. Then the nurse said that I could have stopped her, if I would have noticed the difference. Why would I notice the difference? ******* is usually already premixed by the pharmacist not in front of me. The Oncology nurse blamed it on the pharmacist. Really? You just charged my insurance another $40,000 in Sept. 2019? I reached out to the PNH expert doctor and told him what happened, he said that it was fine. Really? Let’s see, my back was inflamed as if I had sunburn; my eyelashes thinned out; I was gaslighted by Johns Hopkins but according to incompetent doctor, my platelets increased. Yet, the platelets went back down in a few weeks. It was unprofessional and manipulative move by **** **** infusion. BTW, I missed two appointments in June 2019, I believe doctor was recouping his money. ******* is thrown away, when not used. Also, I was ghosted by doctor and had to do blood transfusion in the Emergency Department before *******. Johns Hopkins never preauthorized drug in Sept. 2019. I had to put pressure and call insurance that opened an investigation against Johns Hopkins. My drug was not ordered, because Hematology doctor was waiting for my hemoglobin to drop so low that he could have his research. It was abuse all-around by Johns Hopkins. The Ultra Rare community is exploited and put at the mercy of these PNH doctors.
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December 2023 by Trish Carpenter
This place is the absolute WORST!! Our nutrition drinks always came late and if any at all. We have yet to speak to a real person besides through email which they so conveniently answer before closing. Do not recommend to anyone to use there services
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December 2023 by Lisa Stotz
Thaw are guys are always so polite and kind. They got supplies out to me the next day and showed me how toDo the tanks when he delivered them. I am very thank full for them.
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November 2023 by Cathy McMahon
Needed a new cpap machine. Had to get new Rx from doctor. No problem. Two weeks later no machine delivered. Called Johns Hopkins Pharmaquip was told it was sitting there waiting to be mailed. Then was told someone had to be home to sign for it so I took off a day of work, kept looking at tracking number for time. It only said delivered by 7pm. My package was delivered to my front porch b4 10am and did not have to sign for it. It may not seem like a big deal but my time is as important as JH Pharmaquip. Someone in customer service needs to be more aware of instructions.
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November 2023 by Amy Lawson
First time dealing with a DME company for my disabled son who needs incontinence supplies. Not thrilled in the least. They are horrible with returning phone calls and emails. Looking for a new company now...
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October 2023 by Robin Sprague
They are the worst. The website is horribly outdated and unhelpful. Their prices are ridiculously high. You reorder the same thing you got last time and they send you something different. I would NOT recommend using this group for your supplies.
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September 2023 by Big Bruno
Everyone was extremely helpful.
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September 2023 by Debbee T
Called them 3 months ago had a prescription sent over for bandages for my adult son they were supposed to supply me with a 30-day supply they sent one Bandage they said the rest were on back order that was 3 months ago, but they didn't hesitate to bill the insurance company for the 30-day supply I'm still waiting on the 29 other bandages, I called this afternoon and now Robin is telling me there's no prescription so what you're telling me is you waited 3 months to tell me there's no prescription but you billed the insurance company 3 months ago. I'm sorry I think that's called fraud billing the insurance company for something the patient is not receiving. Robin refused to let me speak with Erica the person that took the order.
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August 2023 by Christopher Catherman
Good place to go and nice people that care about the well-being of others.
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April 2023 by Michael S.
How else can I put it except...go elsewhere for your medical supplies. Service stinks. I am supposed to get C-pap supplies every three months. Robocall comes, I order supplies, recording says they will ship in five days. Weeks go by and no supplies arrive. I call and am on hold way too long. I call again and remain on hold for minutes. Employee says, "Oh, I'm sorry. Your supplies are still in the warehouse. I'll ask them to ship today." If this only happened one time, I would let it go. Multiple times. Can't give zero stars...so one will suffice.
