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January 2024 by Lillian B.
Just don't do it.The Pulaski Highway location will make up a problem and charge you a fee, then give you the runaround when you try to straighten it out. The third time this location changed names/owners, they screwed up automatic payment, so they charged me a "pre-lien" fee (which has no definition in Maryland). The Pulaski office told us to talk to the national number, then of course national tells us to talk to the local office. I requested district manager or franchisee, and the man who answered the phone at the Pulaski Hwy. office said he didn't know who that was. They said they didn't know who their boss is...!Two months later I moved out and asked again, in person, and they said they'd have the district manager call me. Yeah, that hasn't happened.For the first couple years, it was OK -- they had rodents, and the leaky unit next to ours seeped into ours, but at least they make a problem for themselves then try to penalize me for it.
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November 2023 by VicToria “Tori” Shehan
Good customer serviceTrouble finding gate entranceGood gate hoursWish had carts to move property better/easier
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November 2023 by Kevin Desiree Mabrey
I felt welcome on my first visit, I would recommend other people to come visit your facility. Today I met two very nice people. Please forgive me I’m not sure of their names, but the guy was very helpful and the manager, she was very nice.
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October 2023 by Edwin Rguez
I have storages there, it is a good place I like. Macus been take care of both my partner and I, very nice person to deal with and vey comprehensive.On the other side dealing with the lady there in conversation, multiple times we do not feel confortable she does not listen to us.
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October 2023 by Keisha Keve
I love them to death they knw how to treat u. Very attentive and helpful these 2 are a keeper. I've been here since Ez-Storage that tells u I've never been let down I highly recommend
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October 2023 by Luis Truji
Awesome. The gentleman you had working at this specific location was very helpful and he took his time to explain all the info I need to knowThank you
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September 2023 by Ricardo Trinidad
Marcus was helpful and provided the best customer service. Highly recommend military friendly
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September 2023 by Valerie Smith
My experience with Marcus and Brenda was one of the most professional and pleasant experiences I have had. They delivered fast and friendly service. Very detailed and the unit was very clean. I will definitely recommend this location to friends and family.
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September 2023 by Aaron Robinson
Marcus was alot of help. Answering all questions we had.
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September 2023 by Trina
There exterior of there property are very clean inside my storage were clean no rodents specimens in eye sight
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September 2023 by Sheldan S
I received excellent customer service from Marcus at Life Storage. He was very professional even though it was right around closing time. Talked me through the entire process and personally showed me the storage area. Just got the storage area today so I'll see if there is any issues later. The office was really clean as well.
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August 2023 by Simba
I received excellent customer service from Marcus at Life Storage. He was very professional even though it was right around closing time. Talked me through the entire process and personally showed me the storage area. Just got the storage area today so I'll see if there is any issues later. The office was really clean as well.
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June 2023 by Daniel Mailer
Brenda is great. She is very friendly and helpful. She explained everything and made the process so easy. Thank you Brenda!!
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April 2023 by Lois Green
Brenda was very professional, helpful and friendly. Recommend highly
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April 2023 by joan russell
Brenda and Marcus was very helpful made my process very easy I do appreciate that I love this place they help me even when Staying at there location
