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February 2024 by Alan Thacker
Thanks to Mark in appliance department for his expertise and help with our purchase.
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February 2024 by Marie Langlois
Love this Lowe’s. 95% of the time I come here I receive great service, friendly, informative, helpful. And the other 5% of the time it’s still friendly, informative, and helpful… I just have to wait a little bit for someone to get around to me. No biggie.Having said that, this past month, two of the times I’ve gone I’ve received BEYOND exceptional service that deserves to be acknowledged. Two weeks ago Jeff helped my husband and I out with some plexiglass. He was so quick, fair in pricing it out (the piece we wanted looked like it was used and returned), and went above and beyond to get us exactly what we needed. Now today, Carson helped my husband and I out with some outdoor smart cameras. He was so attentive, prompt, looked everywhere for the missing product, and ultimately helped us get what we needed by offering home delivery at the listed sale price. My husband and I were in and out of there so quick, and Carson was so kind and friendly the whole time. Both of these associates deserve acknowledgement for their service. Because of them, I will keep coming back to Lowes.
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January 2024 by w hart
We have been a frequent customer of the White Marsh Lowe’s for many years, with substantial purchases from yard and landscaping to a full kitchen renovation, and have always had a good experience, however, yesterday we faced the worst customer service from this store that has me thinking I will not go back. I was ready to purchase an item from the tool department but required assistance because it was locked in the case. We pressed the call button in that section for help, and after a few minutes, my wife requested help from the service counter nearby. They made an announcement over the loudspeaker to request assistance for us in the tool department. As this was announced, the nearest Lowe’s employee that was supposed to help us instead became verbally frustrated that he could not finish stocking shelves, muttering that he couldn’t ever get things done (with expletives) and throwing down the product he was organizing. As he approached me, I asked if he was ok, having heard his tantrum, but he just walked away, brushing off my question and concern with a wave of his hand and a few more grumbles, never providing us any assistance to unlock the product we wanted to purchase in the first place. This was so incredibly disrespectful. The main purpose of the employees at Lowe’s is to provide customer service. This should be the main focus of their job. Taking his frustration out in front of me was unprofessional and has made me consider taking my business elsewhere.
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January 2024 by Manan Ar
Place where it’s easy to find a rude employee. Difficult to find what you are looking for.
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January 2024 by Robert Insley
Good for everything
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January 2024 by Dwayne Davis
Always available staff clean and easy to find the things that you need
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January 2024 by JJ Saturday
My first experience was pretty good. The employees and manager have great customer service. One employee was nice enough to give me directions to their restrooms. Also, almost every employee who came across me gave me a greeting. I would come here again. I will need more time with them before I give them 5 stars. So far, so good.
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December 2023 by Karley B.
When I was living with my parents, Lowe's was my mother's go-to home improvement store. It's kinda of amazing how capable my mother can be. I can't remember ever being in a home improvement store with my father, nor have I ever seen him complete a project (especially if he has to return to the store to get something he just discovered he needed or he forgot). The anxiety would ratched up so high when he would decide to work on something. I like that women can go into Lowe's and be treated just like any other customer, and that a good percentage of their workforce is also female. I like not feeling out of place, or comfortable enough to find an employee and ask questions. I like feeling accepted and empowered. Their bathroom situation is fairly decent, too, which is always nice. Usually I have the whole place to myself, so I don't have to wait or fight for the accessible stall. That in itself can really raise my estimate of a retail space or restaurant. We usually find everything that we need - and then some - at this location. And when it's springtime? They have an incredible garden section: flowers, trees, shrubbery!, fruit plants, veg plants, herbs, beautiful things that I can't resist even though I live in an apartment and don't have a garden. I like this store, but usually go to Home Depot in Dundalk, cuz it's closer to where I live now and convenience is important.
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December 2023 by Todd Milliron
Wow! Today was the best return service of my life and it was a complicated return with multiple items and receipts. Shay, Chelsie and Sean made it seemless and stress free! Shay has only been there for 2 months but she is a star! Huge management carrer in her future! Chelsie was assisting her along the way and made sure the return repurchase was the best deal possible. Sean came in to seal the deal. Best teamwork ever! Great job Lowes!
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December 2023 by Pamela Georgiadis
Enjoy going there.
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December 2023 by A.J. Samusson
Love Lowe's! Just wish when I call with a question I can get someone so I don't have to drive to the store each time--an hour round trip--to talk with someone.Otherwise, they're great!
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December 2023 by Miro Ivanov
As a contractor for the last 15 years I usually buy all my materials from Home Depot. I wanted to give Lowes a try, and willNot be coming back ever again. They sold me a broken door, that I already installed, came back to exchange the trim framing of that door because it was broke. They asked me to remove the door that I have already installed to do the exchange. I have done this at Home Depot without any problems, because they understand that it costs money to remove and bring back a door, and that it is not my fault the trim was broken. Long story short horrible customer service, wouldn’t recommend them at all. Now Im going to have to buy new trim and try to fix it myself.
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December 2023 by Joe LaMartina
Great store great prices, very clean and organized
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December 2023 by asghar toppa
I enjoy going to Lowe's
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December 2023 by Michael L.
I like Lowe's, but at times, no associate will ask if you need assistance. Instead, I need to find someone to help me. That's a my only problem.
