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January 2024 by KELLY M Parker
The worst customer service that ever existed. Beyond unprofessional and nowhere near product knowledgeableThey need help
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April 2023 by Paula V.
Went to this location to do a return only to find out that the "system" was down for returns ...Second issue --2 days later I was trying to get an actual person on the phone who could tell me if the "system" was up and working again before I wasted another trip and time..,all phones calls to every dept went unanswered and I finally had to call the executive office and was greeted by a rude woman..who only answer was "I dunno" when I asked her a question and then she PRETENDED to transfer me to another dept but of course I got conveniently hung up on ...and when I tried calling this oh so wonderful person back it went to a recording or dial tone ..I finally had to call curbside pick up in order to speak to someone and was told with uncertainty that the return system PROBABLY is ok now What happened to the good ole customer service skills training?!?
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March 2023 by Sam Muehleisen
Terrible customer service by Brook. I spent $250.00 on product. Counter wasn't busy and she wouldn't apply foundation to my full face. And she had someone else working with her. She did give a make up wipe to remove off of the one side. So lazy. What has happened to Customer service. I did go to the lancome counter and received exceptional service. I decided not to give Mac. Anymore of my money!
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February 2023 by Erika L.
The cleanliness of this Macy's store is horrible. The trash cans at the entrance are frequently overflowing. Clothes often are on the floor like a bargain basement. To that end, I no longer physically go inside this location, opting to patronize Christiana or order online. The up side is the curb side pick up is very efficient. I've had 2 occasions where Miss Margaret has been the representative. She is very courteous and professional.
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December 2022 by Ron C.
I came here yesterday looking for a new winter coat and I lucked out finding a great Kenneth Cole for $85. The store is kind of a cluster f**** There were clothes thrown all over the place so it took me some time to navigate. Customer service was basically non-existent. I'm glad there was someone working the register as many times there aren't. This definitely isn't the best Macy's I have ever been to but it served its cause.
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November 2021 by Karen Sands
Large selection of petite clothes. Good service and return policy
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November 2021 by Elizabeth M.
Went in Macy's Home Dept. to see what Christmas accessories and decorations they had only to be very sadly disappointed. They used to have this lovely section that was nothing but Christmas and would only be open when the Christmas items were on display. Unfortunately, they got rid of that years ago and their Christmas selection has been dwindling ever since. Now it's nothing more than a measly couple of trees and cheaply made ornaments and decorations. A complete disappointment and let down after the quality that they used to offer and display. The furniture however is lovely and options are plentiful. Completely different story from the seasonal shops that they offer. Unfortunately, I won't be bothering to come back in because the one thing that I truly enjoyed they've destroyed.
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July 2020 by Anthony T.
I called finish line in whitemarsh mall.i ask a young lady could she look up a shoe order.....she said all she can do is make the order...i then kindly went to mall and spoke to a guy at guy at finishline in macys at whitemarsh...it took him 2 seconds...i found out her name was marisel...i then called her back she hung up on me and left me on hold...after speaking with the guy at macys i purchased like 3 paid of shoes...i finally gets marisel on phoneand ask her what was the problem.she stated in yired and ask me now what was my question...i just hung up...this was totally unacceptable...and i had to leave a review...im a platinum member of macys...and i have been dealing with them for lots of years
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March 2020 by Jazmine B
There was and older woman who opened there on Saturday who was cold and unapproachable. Idk why the energy is always negative when i come to this location but i’m over it.
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March 2020 by Miriam Medrano
Great sales , I love Macy's
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December 2019 by Sharon Baird
Great sales and quality! Love it!
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October 2019 by smilingshadow
This was awhile ago but this wonderful fro women did my.makeup for me last minute and it looked amazing and I just want to say thank you soooo much
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September 2019 by Suzee Q.
I shopped the entire second floor (women's clothing), jewelry, and most all the men's clothing today. There were two ladies working in the men's department who were very helpful. I found a pair of shorts, on sale, exactly what I was looking for, and the right size!!! There were a ton of sale racks, too. The women's floor was full of sale racks and new Fall merchandise. It was pretty well organized. The two dressing rooms I used were in need of attention: lots of clothing needed to be put away, and it was due an updating. The jewelry department also had lots of sale stuff. I bought 3 pairs of Betsey Johnson earrings - on sale! The woman working there was very nice, but I only saw her when I needed to check out. This shopping trip was successful. I love Macy's because I can count on quality merchandise at fair prices - mainly because I can wait for things to go on sale - and the workers are generally helpful.
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July 2019 by Jon B.
Not a bad place to shop as long as there is a sale going on. I wish Macy's would stop with the 'everything is on sale' or '20% off today' nonsense and just have a lower normal price. If something is not 'on sale' the price is just super inflated and you will have to wait another week or so until it goes on sale again. Aside from that, the people are usually pretty friendly and helpful. Lines can be a pain at times though, because they do not have enough staff out to cover their registers. A lot of times in the Men's area there might be 1 register open on the whole floor. Still better than J.C. Penneys though.
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February 2019 by Whitley D.
Macy's has a selection for just about all your needs at different price ranges. The have housewares, luggage, men clothing, children clothing, women clothing, dog clothing (from time to time), fragrance counter, make-up counter, purse counter, shoes, jewelry and even a eye center now! Yes with all this going on you may ask why the three stars. Well this Macy's has given me some fond great memories and some very tragic memories. There is a lady at the vision center that is just simply the best and there is a lady on the sales floor normally I see her in men's that is just a nightmare. Why can't we have the pleasant people that aren't judge mental at stores again. I literally came in on time to purchase some men's clothing for my significant other and I had my Macy's card but I somehow misplace my Drivers license but I had my passport and my Military ID on me. As protacall the are acceptable forms of ID to validate the name on my Macy's card well she told me her own words "why would I try and steal someone's information to charge it up she can't accept my forms of ID and I will have to pay another way....say what. She was loud and all about it. So long story short I called the Macy's line while I was there and had it on speaker while the representative was speaking and guess what they stated to her they accept my forms of ID. No I didn't receive a apology from her but another employee witness what happened and asked me to come to her register and explained to me what I can do to report the situation. So after that I did have a bit of a sore taste for this location but there truly are some kind employees at this location. There is constantly clearance in each department which I would tell you to keep an eye out for.