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October 2025 by Michael Smith
Wife loves this place.
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July 2025 by Taylor Montgomery
I cannot speak more highly about Grace! Im in the process of finding my personal style and she was so so helpful by providing fashion advice on fit/occasion/and even how she styles her shirts!
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January 2025 by Lindsay Boswell
Excellent Madewell location! The staff is incredibly helpful, patient, and friendly. I stop by often and there is always a fresh rotation of merchandise that’s organized and easy to shop!
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September 2024 by dara cummings
I randomly walked in to Madewell for the first time hoping to just look at Jewelry. I ended up walking out with two pairs of jeans, some jeans earrings, and a ring. I don’t like buying pants in-person because I had a baby a few months ago and I’m still learning my new body. Gabrielle helped me and was the most amazing person. She not only helped me but it was so uplifting to see how she was helping everyone in the store to feel good in what they were trying on. She was so knowledgeable about the products and gave everyone amazing recommendations. I’m definitely going to be a repeat customer and thank you to Gabrielle for making me feel so good
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September 2024 by Kealea
Stopped in on a whim today and left with new jeans and a full heart. The staff was warm, patient, and so kind to me on a day I really needed it. Huge shoutout to Olive for first reeling me in with their amazing recommendations, and to Grace, Sydney, and Gabe for all of their sweetness!
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July 2024 by Elle Wassertzug
They have the best customer service and are so kind! Grace, specifically helped me exchange a complicated order and find new jeans that I adore!
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June 2024 by Nicholas Miles
stopped by on June 2, 2024 with my neighbor and had a wonderful time shopping there. the team working that day was absolutely exceptional!
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June 2024 by MDS
Wow alright 10/5 if I could. I’m biggggggg on shopping (I wish it wasn’t my kryptonite). I ended walking in just a few minutes after they opened. Honestly expected to just fix my shirt and head right back out. However I got to meet Gabrielle. We got to talking and she was so informative but not in a you have to buy these type. More so just a loves what she does type of way. She ended helping me find the best 2 pairs of pants and dress. Mind you I only intended on just fixing my shirt. She was so sweet when you run into so many places who have regular customer service to non existent. Walking into a place and feeling like a priority along side someone so knowledgeable and sweet! What more could I ask for. I haven’t really shopped at madewell much but you better believe after this experience I’ll be returning to this location anytime I need direct amazing advice! THANK YOU SO MUCH GABRIELLE :)
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March 2024 by Molly McKnight
I recently shopped at Madewell for an outfit, and I cannot speak highly enough of the exceptional service I received from Haley, one of the sales associates, and Gabrielle, the store's director. I needed to buy an outfit suitable for presenting to the CEO of my company. From the moment I walked into the store, they went above and beyond to ensure that I found the perfect ensemble to make a great impression.Haley and Gabrielle greeted me with genuine warmth and enthusiasm, instantly putting me at ease. They took the time to understand the nature of the presentation and the look I wanted to achieve, offering valuable styling advice and suggestions along the way. Their knowledge of the Madewell collection was impressive, and they effortlessly curated a selection of pieces that helped me step outside of my comfort zone.What truly stood out to me was their attention to detail and commitment to finding the right pieces for me. They listened attentively, patiently helped me try on various combinations, and provided honest feedback without ever being pushy or overbearing. It was clear that their priority was ensuring my new outfit helped me feel more confident and ready for my presentation.Thanks to Haley and Gabrielle's expertise and guidance, I walked out of Madewell feeling empowered and excited about my upcoming presentation. The outfit they helped me select not only made me look polished and professional but also reflected my personal style. Their exceptional customer service truly made the shopping experience a delight from start to finish.I cannot recommend Haley and Gabrielle at Madewell enough. Their passion for fashion, dedication to customer satisfaction, and genuine kindness set them apart, and I am incredibly grateful for their assistance. If you're in need of expert styling advice and impeccable service, look no further than Haley and Gabrielle at Madewell.
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February 2024 by Annie Groeber
I just had THE BEST shopping experience at Madewell in Harbor East. I got a warm, friendly welcome from the team when I walked in and then I worked with Kallen who found me the perfect pair of jeans in less than 10 minutes. They listened carefully to what I was looking for, brought lots of options, and voila...I'm a very happy customer. Great job, Kallen - you are a jean wizard!
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December 2023 by Leslie Lemus
I had a terrific experience at this store! I’ve never shopped at Madewell, but a friend recommended I try out their jeans, so I decided to check out the store closest to me. I absolutely hate buying jeans, but as soon as I walked in, the staff were very friendly. Grace made it a great experience! I am between a 12/14 regularly, and was a little intimidated coming into the store to find the right fit. However, Grace was very friendly, kind, and patient until we found the perfect jeans for me. The store was also very clean and organized. I’ll definitely be coming back!
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December 2023 by Liana Mesropyan
The customer service was great! Gabriella was very helpful, and she helped me find jeans that looked great on me. 10/10 would recommend.
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December 2023 by Samantha Sankovich
Had a great experience with Olive and the rest of the staff - helped me find some great pieces for a work trip, that also translated into everyday-wear! Great store & even better people.
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October 2023 by Angela
Echoing Xiao's comment. I live near by this place and every time I have went in I have seen a direct difference in how they treat white customers versus other folks.
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September 2023 by Alexandra Hulett
Wow, I had the best retail experience ever yesterday at this location. Everyone at the store are the sweetest, most helpful people ever! They moved heaven and earth for me to just get a new pair a jeans I was happy and comfortable with! They also helped me with all the discounts Madewell offers that made my purchase a near steal! It was first time buying anything from Madewell, and I’m definitely coming back!
