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December 2023 by Leslie Lemus
I had a terrific experience at this store! I’ve never shopped at Madewell, but a friend recommended I try out their jeans, so I decided to check out the store closest to me. I absolutely hate buying jeans, but as soon as I walked in, the staff were very friendly. Grace made it a great experience! I am between a 12/14 regularly, and was a little intimidated coming into the store to find the right fit. However, Grace was very friendly, kind, and patient until we found the perfect jeans for me. The store was also very clean and organized. I’ll definitely be coming back!
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December 2023 by Liana Mesropyan
The customer service was great! Gabriella was very helpful, and she helped me find jeans that looked great on me. 10/10 would recommend.
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December 2023 by Samantha Sankovich
Had a great experience with Olive and the rest of the staff - helped me find some great pieces for a work trip, that also translated into everyday-wear! Great store & even better people.
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October 2023 by Angela
Echoing Xiao's comment. I live near by this place and every time I have went in I have seen a direct difference in how they treat white customers versus other folks.
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September 2023 by Alexandra Hulett
Wow, I had the best retail experience ever yesterday at this location. Everyone at the store are the sweetest, most helpful people ever! They moved heaven and earth for me to just get a new pair a jeans I was happy and comfortable with! They also helped me with all the discounts Madewell offers that made my purchase a near steal! It was first time buying anything from Madewell, and I’m definitely coming back!
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July 2023 by Xiao Peng
Feel like I was treated differently for being not their typical customer type. Microaggression/implicit bias.
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July 2023 by Mariayne Brodnicki
What a great experience. The manager, Gabriella, helped at the register. Friendly, complimentary, engaging. She really put pleasure in shopping!
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April 2023 by Sarah M
Excellent experience with Jean fitting here. LeAnne and Tiffany were both extremely helpful and knowledgeable! I’m a size 14 and pear shaped. Lots of styles to try and LeAnne even called San Francisco to find a pair that was sold out in store and online for me!Go get jeans here!
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March 2023 by Lauren Conover
Gabrielle is a jean-fitting queen. She spent so much time with my friends and I as we tried on jean after jean, and we all walked away so pleased with her recommendations. If you need a hype woman to help you shop, she’s your gal!
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February 2023 by Danielle Geffel
Picture it: four women with different body types walk into a store and all leave with jeans that make them feel great. Gabrielle and team made the often defeating act of jeans shopping feel like a triumph! They were so helpful in explaining the various fits, washes, and styles and never made us feel pressured or like we were bothering them with questions. 20/10
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October 2022 by Susan Gore
I hate buying jeans. It never feels good. I walked into Madewell Harbor East and the experience was great from the second I walked in. Gabrielle H brought me numerous different cuts in various sizes and was my own hype girl. She helped come up with styling ideas and explained why finding a good fitting jean is so difficult. I left and purchased 2 pair, Gabrielle assisted me throughout the checkout process and informed me that if I brought in old jeans to donate I could received 20% off a new pair. She put my order on hold for me while I went home to get some donations. Great experience! I'll recommend madewell to all of my friends bc of her.
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October 2022 by Gloribel Olexa
One of the best stores in Harbor East. The staff and the service they provide is always excellent. I had a great visit a week ago. Sydney and Gabrielle were so helpful and welcoming! They have great styling tips and ideas.
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August 2022 by Elena Pinilla
Nicest stuff ever! they kept the shop opened while we were still deciding without a single complain! really good quality clothes and amazing prices on sales!
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June 2022 by Bre Miller
Inclusive sizing online but not in the store, I’ll stick to shopping online.
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February 2022 by Lara Richards
Always friendly, but neverpushy, didn't gawk over my service dog. Great selection for petite size women, best denim in the city.
