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November 2023 by Brigitte Jones
I call and talk to Holden and the service is top notch!! He's the best in the automotive field hands down on routine service and especially complicated repairs so you dont have to go to the dealership and pay a lot more. I won't go anywhere else to have my vehicles serviced and fixed. Sometimes they are very busy because word is getting around this location has Holden who can problem solve any make of car.
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November 2023 by Eddie Cook
I have been bringing my vehicle to NTB for years; competitive pricing and an extremely knowledgeable manager, Jack. The guys perform superb service and deliver on time as forecasted. Very well run shop dont hesitate to bring your vehicles here.
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November 2023 by Deborah Campbell
I went into this location and the service was outstanding. Especially the gentleman that helped me Sean. He was very knowledgeable and I had a very pleasant visit. ☺️
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November 2023 by Raphael Bing
I have came here multiple time and got the best service very friendly environment
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November 2023 by malachi
Things went very well better then expected, great customer service as well!
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November 2023 by Nikki
The guys here have A1 customer service. I received fast and professional service with no problems both times I’ve used them.
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August 2023 by Carolyn E. Washington (Caroline)
My Service & Experience Was Excellent,Scheduled ? appt 4 tires online, cost was great. Customer Service n tech was Awesome!!
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August 2023 by Na H.
Came here to get all new tires for my bald-headed azz tires!We went to a few places and let me tell you, the price of a set of tires is ridiculous! We came to NTB as a last resort, and I had no inclination that they would be any different than the other places we visited, but to my surprise, the technician who was very pleasant and informative, offered three different tire models for my specific car. Although I went with the most economical choice, it had good reviews and the tech highly recommended it as well. I was pleased it wasn't all about the money here. I also decided to get a front end alignment (those Bmore streets are brutal y'all) as well. We left my vehicle and it was ready in a couple of hours.On my first road test of the tires and alignment, everything was good.All in all, a great place to get tires that won't put a hole in your wallet.
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July 2023 by Marvin Barksdale
Good place to get auto repair and tires they are a little high on price. They do good work ??
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June 2023 by Troy Sonnier
Very polite, direct and professional when I called with my tire issue. I showed up an hour later and was welcomed by Kenneth. He was extremely helpful and knowledgeable regarding the situation while setting the proper expectations. Within a matter of 45 minutes I was driving away with my problem completely solved thanks to Kenneth and the staff at NTB! Great experience!
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May 2023 by Prophetic Millennial
I had a scheduled oil change appointment for Friday at 1pm and was told that the wait would be no longer than 1 hour. After waiting for an hour the mechanics still hadn’t started on my car. I was very frustrated by this and decided to leave instead of waiting any additional time. Bruce Fox, seeing my frustration asked me to come on Saturday at 10 to have my oil changed and assured me that I would not be charged for the service. When I arrived Saturday morning Bruce took my keys right away and performed the service himself. He finished in less than 30 minutes. I am very impressed by the customer service he provided me. In my opinion this is how you create returning customers. I will come back to this NTB location for my future oil changes simply because of the professionalism and quality of service provided by Mr. Bruce. Thank you sir.
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March 2023 by LA LA
McKinley Connor (Mac) was my customer service associate today and he was very patient and knowledgeable about the tires and gave recommendations on the best tires within my budget. He gave great customer service, showed empathy, was polite, showed leadership skills, and exhibited great communication skills with the customers. While there, I felt like Mac cared about servicing the public and he needs to be recognized for his hard work and dedication. I walked out with two brand-new tires.
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March 2023 by Mary Jackson
I went in to discuss a leak in my tire. The associate who helped me was quick in advising as to how he could help. My tire was repaired in no time. I was very satisfied with the service.
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March 2023 by Scott Johnson
this is for the ntb on rt 40 in Catonsville near the city line. went there this morning. I needed a front end alignment and oil change. they checked my truck in and I left. they called and tried to up sale me new tires. i told them I couldn’t afford them right now cause I just replaced the steering rack and pinion 1,265 just to buy the part then $150 for outer tie rods. He said ok then we got off the phone. he called back later and said they can’t do it because I need to replace the upper control arms. my mechanic said to take it to Firestone!! Firestone did the job with no problem at all !!!! they too tried to up sale me but didn’t make it seem like the alignment won’t work without new tires like ntb did. Also was kind enough to tell me whens the best time to buy new tires when I’m ready. will never go to ntb ever again !!!
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February 2023 by evann baker
Had a nail in my tire. They were able to check my car out in a timely manner, took care of the nail and was very professional. I highly recommend them and most certainly will be going back if I have any other issues with my car.
