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January 2024 by Toi M
All I can say is when u want top notch service and someone who is attentive and knowledgeable go see Craig. He went above and beyond for me last night with porting my number over and getting a deal on a new device. He's a rockstar for sure. I hope Management knows how much of an asset he is. Thanks so much Craig.
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June 2023 by Bianca Bellamy
I lost my double-sides C charging cable and was able to find one here. A little pricey, but it's longer than my original cable, and the sales associate did offer a discount. I was in and out within minutes.
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June 2023 by David Rahnis
Metro is the best carrier in Baltimore City. Super fast 5G and cheap flat monthly bill. This store is really friendly and helpful. Good selection of phones. Craig at the counter is a whiz and can figure out pretty much anything related to your phone. No long wait like some other stores.
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May 2023 by Nicole Duckworth
I had to stop in to pay my phone bill because their website was down. Then they charged me an extra $5 because I couldn't pay online. The man who helped me was very nice and the place was clean.
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November 2022 by Dennis Sult
Free my.t mobile is free.
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July 2022 by Robert May
Better then other stores of metro just keep an eye on the plans you are getting on
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May 2022 by Elizabeth Sumpter
Very nice
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June 2021 by Moniquika Sutton
The customer service lady was extremely nice and helpful I love going to the store this is my name branch
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June 2021 by Jennifer Surland
Love this location
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December 2019 by K A.
I have had major issues with metro pcs playing the wait on the phone game for several days hours. Also, the employees at the Billerica Metro by T-Mobile were unprofessional. They would not let me return the phone in the 24 hours and it took them over a day to activate the phone as I sat and waited for several hours. I asked for my money back because I bought the phone and the plan but they could not activate it. It made me feel extremely uncomfortable. It took over a day over a week ago to activate the brand new phone they gave me. They also had no success porting my number over so I could keep the original number. The customer service department is wacky. Today I got a random text I took a picture of that said I owe 90.00 a month. They were supposed to put me on 40.00 plan and then this random text from 611 comes. Today I went into metro pcs of billerica store and the lady was dismissive. She also said that she did not have a manager which I thought was even more of a liability on her part. Something is wrong with this company and it needs to be addressed. It has been a legit nightmare.
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November 2019 by Melanie Rebhan
I went in here on Halloween and got a really good deal. I wanted to reactivate my old phone and got a brand new phone with a bigger screen for the same price it would have cost to turn my old phone back on. I also got a really nice case with a built in kickstand. I was also in and out quickly. I'm very satisfied.
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May 2019 by spam marino
Went in looking to port my number in and use my unlocked iPhone. Was told I needed to get one of their phones and use it for a week then call my old provider to complete the unlock.....hmm. So I decided to see what the price would come out to and with their phone calculator math it came out to double what I assumed it would be, but I never got a straight answer on price breakdown. Apparently there was a phone case and screen protector and a month of their premium service in that bogus price. I graciously declined all the extras and they went back to their phone calculator math, but this time with their ‘employee discount’ thrown in.
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April 2019 by Nain P.
do not go here!!! these people are thieves. they stole an iphone 7 plus from me. they switched my phone for a different one that was not in working condition and tried to tell me its the same one. this guy dave that works there is a crook. who knows how many times they've done this to people.
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February 2019 by Craig James
Quiet place in downtown Baltimore where you can pay your bill with ease
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May 2018 by hoa n.
Don't ever come to this store!!! Be careful of the owner Dave. This guy is bad news. Bad service, nothing but used products. Was told over the phone he had a certain model I was looking for, still new and was selling it for a great deal. Walk in the store and he bought out nothing but old and use phones. They weren't even in a box. It was all wrap up in bubble wraps. I ask about the accessories, said he has all the original apple product still. But everything was a lie. When ask to see the accessories he started bring out some after market generic brands. Beware, before handing your money over to this guy make sure he come thru with everything he promise.
