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May 2023 by Helen “hb1” Bunche
Poor customer service at this location!!! Visited this location to use the ATM. Stepped inside the bank for change. Bank was empty with one person ahead of me being waited on. Three tellers behind the counter. Iasked if I may have change and the teller proceeded to take her time giving me my change. Waited too long for just change in an empty bank. Disappointed!!
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February 2023 by Ivonna Hall-Covert
The atm is in a convenient location. The area inside was very clean, and security was standing at the door.
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December 2022 by Christina Venegas (Krysteena Vycious)
Sometime in the last 2 months I opened a new account with M&T Bank (and I specify sometime as a range because they have handed me several different dates throughout this.)On the 14th of December 2022, My fiancée Christina Venegas sent me $28 through zelle so we could attempt to use my new account to pay a bill. When I attempted to pay the bill I began getting error notices. I attempted to charge the card elsewhere and continued to get error notices. It was then I attempted to Zelle the money back to my fiancée's account and was told I could not do that.Immediately, I began attempting to contact the bank about the issue. One agent said my card was valid and there was no reason I could not use my account. Confused about the error, she sent me to another agent who told me, there was a hold on my account over paperwork. They sent me to another agent who said no, your account is being investigated for fraud. They sent me to their fraud department, who told me they could not do anything and would need to visit my local branch in person to get my funds and fix my account.I have no transportation so I attempted to reach out to M&T through email, it took a couple days for them to respond, when they did all they told me was to go into a branch location, have THEM call the number on the hold and they can fix everything.On the 18th of December 2022, I went to the M&T bank location at: 776 E 25th St, Baltimore, MD 21218, with my ID, fiancée and children. We were taken into a back office with a special banker, Sharon Hill. Sharon claimed she could see no hold or issue with the account. After attempting to get her to understand what the emails and ALL THE AGENTS before her said, we finally just tried to have them release the funds from the account so we could stop doing business with them. Sharon had me fill out a withdrawal slip and disappeared out of the room.When she returned, all she had was a business card with a phone number on it and told us if we ever want our money or to use the account, WE would have to call the number and have them fix it.When we called the number we were told a location/banker needs to call them and they could not help us.Not wanting to waste anymore time with people who obviously have mine and my families best interest last, I decided to see how to file against the establishment, and here I am.Any assistance is much appreciated as I have exhausted ALL feasible options with this institution and just want my money so I can warn EVERYONE and ANYONE to NEVER use M&T Bank.(To clarify, this is not the first time we have had issues with this apparently corrupt institution withholding our funds from our household. In November, there was an issue with using the $2,000 check that had been deposited into my fiancée's account and consequently costed us a $100 late fee on our rent for their refusal to disburse our funds then.)
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August 2022 by Ellen W.
I am almost sad to say this will be my las review of M & T Bank. I finally picked up my "close out" check yesterday at the Howard Street Branch. I can finally say my sh....show is OVER. Besides the horrible customer service there and other branches there is the infamous CHRISTY HALL!!! Christy was given one job, ONLY ONE and that was to make sure my check was ready by 4:15 yesterday. I walk into the bank at 4:22 p.m. and was told, "have a seat". Why should I have a seat, I am simply here for my check. At 4:29 p.m. I walked out and called Christy Hall leaving a message and told her the check was not ready. Christy calls me back in "Karen" mode and begins screaming, yes screaming at me and told me, "oh, just be quiet"! YEP! She said that. Are you kidding me?? Just be quiet??? Not on my time! I put the phone down while she is still screaming only to retrieve it and she is still rattling her mouth. I go back to the bank for another 35 minutes to get my check and walked out at 5:18 p.m. Did someone take Christy's lollypop to day or simply push her off her swing?? Christy Hall needs to look into Sheppard Pratt for some of her issues. Christy's psychology degree may have worked at Littman Jewelers for her but my guess is this "Karen" needs a new bag of cherry lollypops or a years supply of bananas!! Good luck Christy and go get 'em with that attitude of yours.
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April 2022 by Denia Nunez
DO NOT ASK FOR CINDY OR CRYSTAL. THEY WILL YELL AT YOU. These staff members clearly need to be taught how to speak properly and if/when customer need help to be patient. Absolutely not okay to treat customers in such way. Please tech these members to speak with respect.
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November 2021 by Ellen Wagner
Don't ask for Erika, she is the worst!!!!!!!!!!!!!! ZERO manners and WILL hang up on you. When you call back due to caller ID she will not pick up. She is simply horrible.
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September 2021 by Steven Konieczek
New and modern office space. Lots of room to collaborate or work independently with minimal distractions. Great building.
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April 2021 by Ashanti Williams
Security guard was very rude and non understanding. And apparently they don’t have a bathroom open for anybody to use. Very ridiculous
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December 2020 by David Carberry
I went in to send an international wire transfer and the person that does them asked if I could come back in an hour because she was on her lunch break. She said I should have called first. ??. Ended up driving to Canton instead where the staff is more accommodating.
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December 2020 by Laverne Hill
Don't open on time and not a friendly bank
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October 2020 by The city Maids
Very rude staff
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May 2020 by Jim Turner
They have lights on their immature trees which are weighing down the branches and preventing them from growing. This is not how you care for trees. In an urban core, these trees are much appreciated, the bank should be better stewards to them so they can grow and be healthy.
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November 2019 by It's Lucki
They close too early to accommodate those just getting off work at 5 pm
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September 2019 by Steve Wood
Horribly slow service
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July 2019 by M M
This is just an ATM. Fantastic location. Parking is not usually close by.
