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March 2024 by Shamir Thomas
The first time I ever got glasses from this location the wrong prescription was put in so, then I had to wait again for them. Then when my glasses broke I reordered the same pair and waited over a month going on two and still do not have them.
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March 2024 by Kianna Winder
Customer service is terrible. Walk in, the associate says nothing. After sitting there for about 10 minutes I ask ummm do I need to check in orrr…& she looks around and says we’re short staffed they’ll be up here or something to that effect. IF YOU DO NOT HAVE THE MAN POWER, BLOCK APPOINTMENTS FROM BEING SCHEDULED. 10 more minutes go by 2 other associates walk in, again no one says anything. I leave at that point. If you don’t like customer service, get another job. Do better
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March 2024 by Towson Neplese
She is doing great and very helpful for me ! Great customer service ! Towson myeyeDr place best for us !!
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February 2024 by Rana Oti
The Dr. here is good hence the 2 star.. but the staff and office manager are a deal breaker for me. While I was checking out, the woman helping me said she doesn’t normally submit insurance claims nor checks people out so she sent me away. I get a bill a few weeks later and when I called back to ask if a claim was submitted to my insurance, I was told yes with ATTITUDE from the employee who then transferred me to the manager. He also spoke very rudely and did not answer my questions. Well, I called myeyedr finance department and turns out no one had submitted a claim for that appointment. This service is garbage. I’ll be going elsewhere for my medical eye needs.
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February 2024 by Dara Jackson-Garrett
Horrible experience. They mis ordered my contact lens with the wrong strength. I still do not have the correct ones. Customer service is horrible. It’s hard to get anyone on the phone. The location is a disorganized. I will not be coming back.
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December 2023 by Adrian Brown
I visited the Towson location on 11/29 to pick out my new specs. The service rep (forgot her name) single handedly assisted several patrons. She was patient, helpful, and pleasant towards all of us. Imagine 3 women trying to decide on face accessories, plus 2 more needing other services. She never made me feel rushed. And helped me pick out the cutest Coach frames and jazzy shades!! Kudos to the whole awesome team ???and thank you for helping me to see more clearly ?
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December 2023 by Alanah
Mika was so incredibly helpful! I sincerely appreciate her expertise and kindness. I usually find the experience of buying new glasses to be stressful, but with Mika's help it was a fun experience.
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December 2023 by Chanel Thomas
Cancelled my appointment without notice.I drove from Ellicott City to this location, just to have my appointment cancelled, extremely unprofessional!!
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October 2023 by Jasmine M
Arlene was amazing she was patient with me everyone in office was great!!
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October 2023 by Diane Shearon
From the moment we walked in, we were helped immediately. Staff were were helpful and pleasant. They had expertise that made CHOOSING frames easier and handling insurance. We had our service dog with us and she was welcome as wellThe optometrist was very thorough. I recommend them highly.
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October 2023 by Shirley Rankin
I had the pleasure of meeting Arlene on my recent visit at MyeyeDr , she was very kind, patient, fun and professional to my needs. She is a beautiful person!
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August 2023 by Vanessa O'Mara
I am so thankful for the staff and Dr. for getting me in so quickly yesterday. I scratched my cornea and I was in so much pain. I called and they squeezed me in for an appointment; I don’t know what I would’ve done if I hadn’t been able to get in. The pain was so intense. The doctor was able to see me and provided pain relief and ordered antibiotic drops. The doctor and the staff were all super friendly and empathetic as well as highly professional. I completely recommend the Towson location. Thank you!!!
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August 2023 by Kristin Carasiti
This place is horrific. I’ve made the mistake of coming back the last 3 years, for my annual physical, purely out of ease of location - but, I’ve never had a good experience. There has been at least one issue every time I’ve gone. If I could give less than 1 star, I would.Today was the end for me. I hit traffic on the way from work, and called to apologize and tell them I’d be no more than 10 minutes late, to which the woman replied, “He only allows 5 minutes.” - with nothing else. So, I responded with, “There’s nothing I can do about traffic on York Rd. - so are you saying I shouldn’t come?” And she said “No- I guess it’s fine this time.”THEN, I finally arrived and they took me in - started to do the tests, and then, AFTER the tests were done - said that my insurance only covers appointments and contacts every two years, so I’d have to pay out of pocket. WHICH IS NOT TRUE. I have pulled up my insurance information and double checked it.I left before they could do the exam.This branch is rude, unknowledgeable and I have no idea how it’s still in business. I will, finally, be taking my business elsewhere.
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August 2023 by Chimaobi G
Sketchy and scammy Af. Go see a dr with their own practice.
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July 2023 by Kristin C.
This place is horrific. I've made the mistake of coming back the last 3 years, for my annual physical, purely out of ease of location - but, I've never had a good experience. There has been at least one issue every time I've gone. If I could give less than 1 star, I would.Today was the end for me. I hit traffic on the way from work, and called to apologize and tell them I'd be no more than 10 minutes late, to which the woman replied, "He only allows 5 minutes." - with nothing else. So, I responded with, "There's nothing I can do about traffic on York Rd. - so are you saying I shouldn't come?" And she said "No- I guess it's fine this time."THEN, I finally arrived and they took me in - started to do the tests, and then, AFTER the tests were done - said that my insurance only covers appointments and contacts every two years, so I'd have to pay out of pocket. WHICH IS NOT TRUE. I have pulled up my insurance information and double checked it.I left before they could do the exam.This branch is rude, unknowledgeable and I have no idea how it's still in business. I will, finally, be taking my business elsewhere.
