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February 2024 by Joshua Miller
If you’re looking for cold and incorrectly made pizza this is the spot for you. Our delivery was not only nearly an hour late after their latest estimated time, but was also falsely marked delivered ~30 minutes before it was handed to me. The general manager Alyssa then lied to me in an email saying a refund would be provided, but two weeks later I have yet to receive anything. Go literally anywhere else for better food and service
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December 2023 by Kenneth Bethea
Order food and got the wrong order and no one pick up the phone
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December 2023 by Kyle Miller
My $55 order for a family materialized as a $15 pizza. You’re better off lighting your wallet on fire. Papa Johns either runs on slave labor or employs idiots and neither are remotely good for customers. Make your own pizza if you have to to avoid the customer service hack this brand relies on.
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November 2023 by Stephanie Harrison
Don't order from here if you need your pizza delivered by a certain time. On more than one occasion, I've placed a plan ahead order for 45 minutes before a scheduled event, and they often come up to an hour later than the scheduled time. If you try to call to get in contact with someone, you'll just wait on hold for the whole hour until your pizza eventually shows up.. just don't bother.
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November 2023 by Chanel Cole
I ordered online and while the delivery was quick, they messed up my order. When I did try to call and rectify the mistake no one answered. The meal that I did received was over cooked and sloppy. I was also missing my 2-Liter soda.
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November 2023 by Justin Kent
Do not order from here. Awful service. You cannot actually call anyone so when the delivery doesn’t come you pay regardless. Possibly the worst Papa Johns location on the East Coast.
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October 2023 by Matt P.
Should have read the reviews first. I schedule delivery hours in advance so it would be on time. Got a text message saying DoorDash would be delivering it and it was going to be late.It's now been an hour and they just keep pushing the delivery time back and won't pick up the phone. Papa John's should just close this location.
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September 2023 by Danessy Lopez
The pizza was good and the boneless wings. But the pizza was kinda cold already. The other thing was that to expensive, a large half pepperoni with cheese pizza and boneless wings was too much money, and by the way the pizza didn’t even look like a large it looked like medium.I wouldn’t buy here again.
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September 2023 by Gary M.
Grub hub Delivery Driver got lost waited hour pizza was cold I wish Papa John would not use a contractor to do there job
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July 2023 by Matt McClarry
Place is garbage.. Made an order, never received the order then it took them 3 months to refund the money after I called 3x a week and was lied to over the phone every call.. The last manager I spoke to said everyone I spoke to previously had lied and they never attempted to refund the order. They will never get anymore of my business.
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June 2023 by sheri brown
It's reasons like this is why I never ask a restaurant of any kind to redo my food especially if I can't see you make it because you never know what type of people you're dealing with, I would just ask for my money back. So the Papa John's on Hanover St. gave us an old cold pizza. When we called them back and tried to explain what happened, the shift supervisor decided he wanted to be very rude. My coworker was calm throughout the whole conversation but shift supervisor Mike wanted to be rude, talk over customers and hang the phone up on customers instead of being professional. When we called corporate, I told my coworker to ask them if we can get another pizza from a different location since they won't give us our money back plus I had a feeling they was gonna do something bad to our pizza and sure nuff this is what they decided to do, it look they shoved the pizza in one corner or they kicked the box across the floor and not only did corporate lie to us about having a different location make our food again, that same location thought it would be funny to do this to our pizza and they probably spit in too. And they refuse to give us our money back. Never in my life have I ever been through this before, completely disgusting.
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May 2023 by Kenneth Smith
Ordered a meal at 16:30 for a 20:30 delivery. There is no delivery now at 21:00 and 20 min on the phone with nobody answering.
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February 2023 by Ron C
I love Papa Johns...this location is consistently the most awful Papa Johns experience. For over 3 years I have given them a chance every 6 months or so and everytime it is somehow worse. Quality control is nonexistent. Expect undercooked pizza, with disgusting ingredients. It is really very very bad. It's actually impressive how this location has managed to completely destroy Papa John's for me. Stay far far away. This place needs to be nuked from orbit. It's the only way to be sure.
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February 2023 by Josie S.
Literally don't order from here unless you want to pick it up. I've been sitting here for an hour and a half waiting for my pizza delivery and it finally showed, but was cold. Shouldn't be spending all this money just to warm up my pizza when it gets here.
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December 2022 by Andrew Thomson
TERRIBLE CUSTOMER SERVICE.Michael if you are reading this your female manager on duty needs to be fired immediately. I was verbally accosted with hateful slurs. this needs to be addressed and so far each time I call to speak with you she hangs up on me.
