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February 2024 by Kwadwo Antwi
Great service
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February 2024 by Daniel Benitez
This the second time I get my tires replace at this shop and both experienced have been very good. I recommend this Pet Boys to anyone.
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February 2024 by Linda Sather
The Salesmen were ever so nice and helpful! And I felt very comfortable having my car there for new tires.
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February 2024 by Andrew Schiff
I purchased four Starfire Solarus tires (made by Cooper) for my Hyundai Tucson based on the good reviews. So far they are quieter than the Goodyear & Yokohama tires that were on my car. The installation was excellent, the sales staff were very friendly, and I was given every possible discount (even ones I didn't ask for). I'm very pleased with these tires and Pep Boys on Joppa Road!
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December 2023 by Rebecca Svrjcek
Had a fantastic experience today with DJ and Ty. Had a snafu with online ordering and they both were so helpful in making sure I was walked out a happy and satisfied customer with 4 new tires at an extremely reasonable price. They were committed to me as a customer from the moment I walked through the doors until the moment I drove away. Customer service at its finest.
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December 2023 by George Sinnott
My wife dropped her vehicle off on her way to work at 8:30am, for new tires, and when she returned to the shop at 6:00pm the vehicle was not done. She had to wait another 45 minutes at the shop for it to get done. No updates were given through the day, she had to call at 2:00pm to get the update that it wasn't done and they were looking for a 4th tire. The tires are great and the installation was done well.
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December 2023 by Cess Essence
11/30/23This PepBoys in Towson, Maryland is a big time disgrace to PepBoys as a whole cooperation. A whole joke, you are better off going to a different location. I love the PepBoys back in the Montgomery County Area so I was expecting the same service and professionalism. However that is not the case. I arrived at 3:00 pm with an appointment for an oil change. First of all as soon as you enter it reeks of marijuana. You will be shocked at what happens next. Somehow, someway, the manager DJ ( David G) WITH THE DREADS, took my keys home to his personal residence. Unbelievable. At that point I should have called the police because how is that even possible. However Corey G (store member who closed that night) notified me that the oil change was performed which actually ended up being a lie. The manager (DJ) did not return to the store until hours later. Mind you I am a health care worker who just finished a 12 hour shift and I deal with all types of craziness but this one takes the cake. Finally DJ arrives to the store and says that since he is the manager he is able to compensate me with extra services for the amount of time wasted and no oil change performed that day. DJ gave me a receipt of what extra services I would receive and instructed me to come the next day (12/1/23) anytime between opening until 6:30 PM.Day 2 (12/1/23)I called the PepBoys and spoke to COREY and told him that I am coming to get the oil changes and extra services as promised. I arrived and gave COREY the receipt and you know what he does. He said that DJ (manager) does not know what he was doing and wrote up a completely different ticket eliminating what DJ had put. Now my check engine light is on and I am further distraught and even wondering if an actual oil change was performed. I am so upset with this service and I will never be returning this particular location. Don’t say I did not warn you.
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December 2023 by Princess N.
If I could give them a zero I would. 11/30/23 This PepBoys in Towson, Maryland is a big time disgrace to PepBoys as a whole cooperation. A whole joke, you are better off going to a different location. I love the PepBoys back in the Montgomery County Area so I was expecting the same service and professionalism. However that is not the case. I arrived at 3:00 pm with an appointment for an oil change. First of all as soon as you enter it reeks of marijuana. You will be shocked at what happens next. Somehow, someway, the manager DJ ( David G) WITH THE DREADS, took my keys home to his personal residence. Unbelievable. At that point I should have called the police because how is that even possible. However Corey ( store member who closed that night) notified me that the oil change was performed which actually ended up being a lie. The manager (DJ) did not return to the store until hours later. Mind you I am a health care worker who just finished a 12 hour shift and I deal with all types of craziness but this one takes the cake. Finally DJ arrives to the store and says that since he is the manager he is able to compensate me with extra services for the amount of time wasted and no oil change performed that day. DJ gave me a receipt of what extra services I would receive and instructed me to come the next day (12/1/23) anytime between opening until 6:30 PM. Day 2: I called the PepBoys and spoke to COREY and told him that I am coming to get the oil changes and extra services as promised. I arrived and gave COREY the receipt and you know what he does. He said that DJ (manager) does not know what he was doing and wrote up a completely different ticket eliminating what DJ had put. Now my check engine light is on and I am further distraught and even wondering if an actual oil change was performed. I am so upset with this service and I will never be returning this particular location. Don't say I did not warn you. I
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November 2023 by beth sinnott
I will never use Pep Boys again. Dropped my car off at 8:30 am. Called at 3 pm, they had not started it. Called again 4 and could not get anyone to answer for and hour. Went to shop and it’s still not ready. It is currently 6:47 PM. And I am sitting waiting 10 hours later.
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November 2023 by Arundia Tacuma
Dee Jay had incredible patience & customer service. He definitely deserves whatever internal recognition he is eligible for. You need more like him.
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November 2023 by Diamond
The manager DJ was very helpful. The store was super busy and he stepped in to help get the service completed in a timely manner while also managing the phones and walk ins. He handled everything very gracefully and professionally. I appreciate him for wearing all the hats.
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November 2023 by Doug G.
I had an appointment at 11am. The appointment was confirmed by the shop. When I got here, the manager had to leave and he said he would be back later, leaving only one worker in the shop. Before he left, the manager told me I should be good to go in 30 minutes. I am currently sitting in the waiting area and it is 20 after 12pm! I still have my keys and I haven't even been checked in. My appointment was over an hour ago and I haven't even been updated about when I will be helped. What's the point of appointments if I still have to wait hours to be helped?! Nobody is at the desk and the phone keeps ringing but not getting answered. So unprofessional! I almost want to ask if they need an administrative assistant because it seems like they don't have enough bodies in the building. UPDATE! It is 1:22pm and my car is still not done. All I needed was an oil change.
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November 2023 by Roger Jun Estavillo
I had my daughter’s Buick Encore serviced for a punctured tire and the service was awesome. Kudos to Mr. Corey who was really friendly and very efficient in delivering customer service. This is definitely one of the best Pep Boys in Maryland.
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October 2023 by Route One Volleyball
Service was great, gentleman at the front desk told me an hour wait and they were done in 40 minutes. Tires feel great, gave good advice on things I might want to look into fixing in the future.
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September 2023 by Hope Rushing
The service was exemplary! Corey, Pep Boys Joppa Rd. provides excellent customer service. His charismatic personality eases the stressors of enduring everyday car issues. I highly recommend Pep Boys at Joppa Rd.
