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February 2025 by Felicity Northcott
We actually went to two PetSmart stores in one day. The first, Merrit Blvd. didn’t have the dog food we needed (it’s a prescription diet). But the fabulous cashier explained that because they didn’t have a vet on site they couldn’t sell prescription dog food. Totally helpful info. She then gave us perfect directions to the closest PetSmart that sold prescription dog food. We went to the White Marsh PetSmart and were equally impressed with the helpfulness and friendliness of the staff. Good job PetSmart.
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January 2025 by Rhonda Hammonds
Went to grooming for my pups first cut and they made me pay before seeing her. Just know I hate the cut and will never go back. Yes she was a bit antsy for her first appt but who blames her since it took 3 hours due to managing several pups at once.
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January 2025 by Kevyn Flores
Took my dog in for a grooming. The lady who took Kotton in was really kind and he looks a lot better after getting his hair cut!
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January 2025 by Grayce Moran
I love bringing my pup here to just wander around! The staff is always so friendly to him and the cashiers are always super friendly too. Also VERY clean. My pup will sniff out ANY food scraps he can find and he never finds anything on the floor here. One of the reasons this is a great spot for me to bring him…no surprise snacks. We always find a few good reasonably priced and/or clearance toys to go home with too, which is amazing because he is a toy destroyer so we are constantly having to buy new toys. Keep up the excellent work !
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January 2025 by Kenneth A. Messier
It's a good place to purchase a fish 🐠 tank and supplies even after Christmas 🎅🏻
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January 2025 by Cakeladie D
Great! Gabe took care of my sons. They look so handsome😍
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December 2024 by Jack Rose
Great selection friendly staff
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December 2024 by Ellen
I checked the website Saturday and was able to get a grooming appointment for Sunday. Darrell works well with my dog.
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December 2024 by Karen Napolitano
Very good experience
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December 2024 by Alexis Alsup
I truly admired Alan he was very professional I was do very pleased with his service. I would prefer Alan each time Copper comes to this pet smart location . Thank you and a special thanks to Alan. 😊👍
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December 2024 by Hannah Jones
I took my 11 month old dog into the White Marsh store for grooming today. I have taken him to a different PetSmart location for grooming since I’ve had him and I’ve never had an issue before.
Today, my mom was in the store next to PetSmart and decided to pop in to peak through the window at him while he was being groomed. The groomer had the grooming collar extremely tight on his throat and his head pulled taught to the point where he was coughing and having trouble breathing. She was physically aggressive with him as she moved and yanked at him and violently brushed him. She stopped grooming him, pushed his face into the metal bar of the grooming table to get the leash on him, and threw him in a crate, which is when my mom stepped in.
The groomer said my dog was being bitey while being brushed. This has never been an issue before and, frankly, if she was yanking and pulling on him that hard and he was having trouble breathing, then I can’t really blame him. She had the audacity to say he needs to be better trained or sedated. It seems to me that it’s the PetSmart staff that needs to be better trained.
The groomer then released him to my mom without checking her ID or calling me to see if she was an approved pick-up person. Is this a common practice for PetSmart? Thank god it was my mom picking him up and not a stranger. She also charged the whole price of the groom, even though she only bathed him and trimmed part of him. She did not trim his face, his neck, or his tail, she did not brush his teeth, and she did not trim his nails.
When people drop their dogs off at PetSmart for grooming or other services, they are entrusting the staff with the safety and care of a member of their family. I am incredibly disappointed in my experience today.
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November 2024 by Kim Jenkins
Although not close to my home, we always enjoy shopping at this store. Always well stocked and courteous staff .
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November 2024 by Brian Paape
I highly recommend Petsmart off Pulaski Highway. The staff is very friendly and knowledgeable. They also have a great selection of aquatics.
1SG (RET) Brian W. Paape
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October 2024 by Desiree Thomas
Great grooming service and staff. They finished before the estimated time which was a plus. My pup was not anxious when we left her, and she seemed very at ease when we picked her up.
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October 2024 by Tangee H.
Cool staff and clean environment! Shelves are always neatly stocked and customer service ia A1.
