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January 2023 by T Moniq
Working on getting this company removed from the DOD contract!! All DOD employees and military members, be sure to report your discrepancies with this moving company to your assigned transportation office. If they get enough complaints they will be removed. You can also elect to not have them listed as a choice for your move.This moving company is fraudulent. The owner Christopher Smoot allows his employees to steal customers belongings during their pack out. If you have alot of items, ensure every specific item is listed on the inventory list, if not they will steal it. Also make sure the movers seal each container in your presence and initial the sealed box and take a picture of it. Also, follow the movers to their loading vehicle to make sure they don't start opening boxes and stealing your items while on the truck. They stole my items after they departed my residence.
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August 2022 by Matthew Brown
10/10 recommend!!!!Never had movers be so courteous and professional. I couldn’t believe movers could be so fast yet still so careful with my belongings. Especially Bob. Very thankful for the service.
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July 2022 by Stephen Strong
I'm a truck driver. Picked up herr today. I gave 4 stars instead of 5 only cuz of ease of access for semi truck. I met the owner.. very pleasant guy. Nice and helpful. Took tge time to get to know me a little. He was out there hustling right with his crew. Office personnel and yard crew were equally pleasant.It was a pleasure doing business with all of you.Nebrsskan from Alaska.
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July 2022 by Jay Banas
One of the worst most unorganized,unfriendly establishments i ever been to! The owners always have a bad case of PMS
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November 2021 by Kristen B.
We just had the worst moving experience with Platinum Services! Three men arrived to load our belongings into storage cubes. They moped into our 3 bedroom townhouse (the lead mover wearing crocs!), moved incredibly slow - it took them 30 minutes just to get started and our stuff was already in boxes and furniture wrap! They took smoke breaks, used multiple bathrooms in our home when we directed them to use only one (the others had already been cleaned for the new residents), and heated their food in our microwave. One of the movers had his phone plugged into our basement the whole time and every time I went down there he was just staring at his phone. In addition, we directed another mover on how to move our couch, he didn't listen and ended up breaking a piece off of it, then tried to tell us it wasn't a big deal. They brought packing paper and started using it to wrap some of our items without our permission and without telling us until after the fact that it was $1 per sheet! We are a family of 4 moving out of a 3 bedroom townhouse and we're told that three movers should be able to move everything in 5 hours with no issues. They were so slow, after 5 hours they hadn't even started on our bedrooms and we were forced to pay an additional $160 for another hour even after calling the company to share about all the poor experiences we had already. After 6 hours we sent them home and had to load a living room full of boxes and our deck furniture by ourselves. Suffice it to say, we were severely disappointed with this company, the workers, and the money we spent. One mover even said, "It doesn't matter, I get paid by the hour". He could care less if they actually got all our stuff loaded in the allotted time! We will never use this company again or recommend them to anyone.
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September 2018 by Jilene C.
Amazing experience! In comparison to previous movers who just loaded my things into their truck, Mario and Chris wrapped my furniture with plastic and blankets they had brought and made sure none of my things could be broken or scratched! (And mind you, we were only moving my things three blocks away). They were kind and respectful and even offered me cold bottles of water from their truck. They arrived around the time that they predicted. They charged me per hour and this even included the three flights of stairs they had to climb in my new building! What was impressive was how they even brought tools to disassemble and reassemble certain furniture that could not fit up my stairs. Overall, I am extremely satisfied with my experience and would definitely hire them again for my new move!
