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August 2023 by MaryCarmen L. Harman
I had a recent local move that started in Ellicott City with a final destination to the Elkridge side of Ellicott City only a 5 minute distance. The hidden fees are true. My move began 1:07 later due to their lateness. I agreed on $438 for 3 men/3 hours in my contract. Job had only 2 men show & thus it took 5 hours instead of 3 hours/3 men. I ended up getting charged double. At the destination, they refused to move out my furniture out of their truck without my final payment. The job Foramen constantly pushed that I give him a hefty tip. At my destination, my two bedrooms of furniture were all put into one larger bedroom with the bed frame the wrong direction. This hasn't been corrected after multiple calls. Guy on my contract -I called to complain- hung up on me every call even though prior to my contact he assured me to call him for any reason or problem.
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April 2019 by yehoshua ratovsky
The worst company to deal with!!!
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October 2018 by Cynthia Schoonover
It is hard to find a company which will move one room of furniture from one state to another without charging an arm and a leg, so I chose Rolls Van Lines because they were able to do it. I was able to have the furniture picked up on a Sunday so I didn't have to take a day off from work. The movers arrived on time, were professional, and everything was wrapped in moving blankets and secured. They even disassembled the bed. However, the actual delivery date to my daughter's apartment in the Bronx was later than the promised delivery date. The two boxes of dishes which were put in the truck along with the bedroom furniture never showed up. I filed a claim for lost goods, and after a year, I finally heard from them. During that time, I emailed them and faxed copies of my claim in case my claim had been lost. I don't understand how you can lose two boxes of dishes marked fragile, and I had packed them with plenty of newspaper so they would be secure and not break. They were my Mom's dishes and they have more sentimental value than dollar value, but after over a year, the dishes should have been located. If someone received them by mistake, the person should have called Rolls to have them picked up. Do not use this company if you are moving anything from one state to another.
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September 2018 by ALEX JOSE
Thank you so much for helping me with my move! That was my first time using professional movers and I didn't have any idea it would be so hard to book a moving company on short notice. All the places I called were booked in advance. I thought the last option was to do the whole transfer myself, but fortunately, a friend persuaded me to contact Rolls Van Lines, which I did. They surprised me with providing an excellent service! Highly Recommend!
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September 2018 by Janny Woods
My husband and I were happy with their services. The agent sent to us was a very cool-headed person. He made sure everything was in order when they delivered our things. Definitely, we would hire them again.
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September 2018 by Bryan Tom
Two of the men made me have great likeness on Rolls Van Lines. These men left and sent down my huge sofa from the staircase at the 3rd-floor so easily. All along I had been wondering what would happen to this stuff whenever I want to move. But these men made the answer easier. Awesome experience!
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September 2018 by Nicholas Piano
This is the third time I have hired Rolls van lines. The crew was up and doing. They packed everything I have quick and nicely. They made sure all my things were secured. Recommended!
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September 2018 by Forrest M Parker
It took my time to move from my old location to the new one because each time I remember what happened to my properties, I become frightened to relocate. on my last move, I lose many valuable things, such as my large TV and Home Theater got damaged as of the bad handling. Not to express too much, Rolls and team had reinstalled my hopes. They made things very simple and quick. The price they gave us too was very good for us. I really appreciate you guys!
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April 2018 by Esther P Kilo
Respectful, competent and expert workers shifted our products easily without damage. It was a sophisticated transfer in which we have a wide range of wine glasses and wine beverages. All the stuff ended up being nicely safeguarded by using blankets, wraps, and boxes. There was no damage or issue.
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April 2018 by Amanda Krist
The people that relocated us performed a brilliant job, moving our stuff from our condo. These folks worked speedily and made sure our stuff was adequately protected. We were a bit worried concerning the transfer, however, they made us feel comfortable. We were extremely pleased with how successful they performed, getting things wrapped and also went on the ground floor into the articulated vehicle. The foreman was good and made sure he adapted to our need concerning our breakable objects. They shifted everything from our condo in just 2 and 1/2 hours. Recommended!
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April 2018 by Anakin Moon
I used Rolls to shipped my daughter's car from New Jersey to California and they provided a nice service for me. The workers carefully arranged the car and they made sure to protect it from scratch or hit. They padded the sides with a lot of pieces of stuff not to make it shake, after which they compelled it to be stiff. By the time the car arrived, we couldn't see or find any dent on the body. That was a nice service. Thank you, guys!
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April 2018 by Mike G Sword
I was impressed of the way these guys handled my stuff. Initially, I thought there would be a kind of undesirable adventure during my move process but these guys helped me and made the whole process went very smooth. From day one to the conclusion, it was nice all through. I will never forget the agent who guided me step-by-step until we finished everything. I also appreciate the loaders that carefully handled all my things, especially, my breakable items, they handled everything with care. Great Mover!
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February 2018 by CECILIA M ORGAN
When my husband and I were preparing for our shift, my husband maintained that we should contact Rolls Van Lines for our move, being that we lived about 2 miles from them, it was easier for us to contact them. At the appropriate time, we contacted them on the phone and in less than two hours 2 men came and walk around then prepare an inventory of our loads. They gave us an estimate which was reasonable and told us they would come the next day, which they did. They moved all our belongings in the most suitable way and also they met our schedule. Everything else these men did was great and remarkable. After all, I wasn't expecting all that much from this team as their reviews showed but they prove my idea wrong and go an extra mile even beyond my expectation. Thank you, guys!
