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November 2025 by Book Book
Overall, shop is very organized and they have system. My repair was done on time and there was good communication. However, please beware the services can add up fast (it can get pretty expensive) please go in knowing your exact issue, the diagnostic is a flat fee of $134 and the labor fees are $67+ for each action. Per their policy this is not a shop where you can just bring in your own parts, they will require u use their parts. If anything I should have just trusted my gut and told them to cancel the service and put the battery in myself. I would have saved myself a lot of money. But based on other reviews, the community seems to really trust this shop, however just know they can get expensive. If cost is a worry for you, YouTube university or please find another shop.
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November 2025 by Abby Fortunato
Very communicative and upfront about services and estimates. Quick turn around time!
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October 2025 by Rich Mpanga
High quality service
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October 2025 by Dwayne Smart
This business gets ten stars. They are well organized. Prior to working on your car they give you a comprehensive explanation of what’s wrong. I got a print out with pictures. They tell you your options on repair whether it’s worth spending a little bit more or saving for this particular fix they return my car in a timely manner. Also, the management is willing to stay later when you have an issue.
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July 2025 by Yodit Daniel
Extremely disappointed. I left my car with this shop for an entire week and it was never repaired. After all that time, they told me it needed to go to the dealer — something they could’ve figured out much sooner. Communication was poor throughout. I even rented a car while mine was supposedly being repaired, which ended up being a complete waste of money. Very frustrating — won’t be going back.
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May 2025 by Jacob Colbourne
I had an emergency repair on Thursday evening… I damaged the oil pan on my mini van on a raised manhole cover. Roadside assistance delivered my van to SAP and the next morning I received text confirming they had my vehicle. They worked on my van immediately and got me back on the same day. Super grateful for the prompt service at a reasonable price!
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May 2025 by James DeVita
I recently moved to Baltimore and was looking for a friendly and reliable auto repair shop. Initially I took my car to another shop and was very disappointed by the quality of their work and ended up experiencing several other issues after that service. I took my car to SAP and they were great--fixed all of my issues for a great price and in a quick timeframe. They were friendly and responsive as well--and have won me over as a new customer. Thanks again!
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August 2024 by mykell's unicorn
After over 15 years I had the pleasure of having to deal with management ??... On that note imma head OUT!!! THANKS TO THE SUPER FRIENDLY STAFF!! REALLY LIKE AND GONNA MISS THEM!! NOTHING WAS FREE except me.
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August 2024 by Jodie Jones
Appointment was on time, service was professional and thorough.
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July 2024 by Cristian Ventura
Shawn was excellent. He provided a detailed description of he was going to do to repair our Uhaul rental in order for us to make it safely. He had to do a run for some parts and even brought us water. Checked in on us the next morning to see if we had made it to our final destination.
Superb service.
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July 2024 by Brian Golt
Had my ac unit replaced. These guys are very good Mechanics. These guys worked late just to complete the work on my ac unit. I would Recommend this shop anyone to have their vehicle worked on. ?
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July 2024 by Scott Shattler
Good experience.
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July 2024 by Joenel Lewis
Took my car to SAP Automotive for rotors and back brakes, the parts were there on time, the people are friendly, service was completed in a timely manner and thr transactions were smooth...the whole experience was exceptional ? ? ?...
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July 2024 by Jannine Vidal
Dependable and fair! We just moved to the area and I'm truly glad I found a the place I feel comfortable taking my car to. Highly recommended!!
Amazing service, and communication.
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July 2024 by Blkbudafly63
My 2017 Mitsubishi Outlander wouldn't start my warranty company had my vehicle towed to S.A.P. Automotive. They did an amazing job and everyone was really friendly and helpful. My vehicle wasn't ready as stated but, the amazing service guys got my car ready in a timely manner. They made sure I was satisfied before I left. Thanks guys I appreciate your help.
