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November 2023 by Laura
WILL STEAL YOUR MONEY!!!!!!This place was ok in the beginning. I had my property stored here for less than a year. In that year my vehicle suffered damage that now I must repair. The company increased my rate twice and charged me for insurance that I did not sign for. They took additional money out of my account. I have called multiple times and the customer service representative made a report. I have not received a refund nor a response in over a month now.
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April 2023 by Monave Staff
We've had nothing but issues with this location after years of excellent service with Shelly and Sean. The billing system was switched over earlier this year (as told to me by someone in the call center today), which interrupted our automated billing through no fault of ours.My bank manager went to the trouble of checking with the back office, and sent an email to the facility manager, explaining that it was not the fault of the bank or myself that the automated billing was interrupted. The manager at Self Storage insisted it wasn't their system even though the bank itself was telling them otherwise.The manager refused to refund two months of late fees. There was a huge lapse in communication. To date, I have never received any support from the regional manager or the operations manager after filing a complaint.To add insult to injury I called the call center to let them know I'd be leaving at the end of the month. I called half way through the month, so there'd be NO MORE billing issues! The agent tried to pin me down on when I'd removed my items. I didn't know why she was asking, but she pushed and pressured, and I found out why later when I went there, because the facility manager had removed my gate access and locked my unit!I called and told them I was paid up and requested access to my unit. He refused to reverse this, and also wouldn't refund me, knowing full well that he was going to put my unit up for rent while he already had my money for it! Not cheap either! What a scam! I've reported it to the State's Attorney's consumer affairs division.These people are scheisters, I would not recommend renting a unit there! It used to be a great place to rent, but it's not anymore.
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January 2023 by Chelsea “Honesty”
I've had nothing but issues coming here. All over 24 hrs access.For a week straight my code didn't work then it worked... now it doesn't again!!! I kept explaining that I HAVE to have 24 hrs access because I cannot close my store to deal with inventory during the day, now I have someone meeting me in the morning and I have half a unit to move just to get the item, stuck doing it super early in the morning when it's already 11pm. So tired of this.
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January 2023 by Joe
Destiny at the Boston St. is a great employee of Self Storage Plus. Friendly, professional and always helpful. You'll have a great experience if you work with her!
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October 2022 by Tom Chang
This place is clean and organized. Destiny is extremely helpful and super attentive. Highly recommended!
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August 2022 by Dokyu Wrathful
The receptionist at the Canton location; Destiny, is super helpful and bubbly. She is always making sure to provide that little extra help to make sure everyone has a good experience. ☺️
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August 2022 by Vikki Dooley
Enjoy the staff. Easy way of paying. Just everything. Totally recommend n very resonable on prices.
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July 2022 by Kevin Dunn
Used Self Storage Plus while I was in between moves. I found their customer service to be great, the buildings were very secure and units were clean and well lit. I would definitely use them again.
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July 2022 by Ellen McGainey
When the storage changed owners about a year ago, the elevators could be down for repair for months at a time. Pretty hard to use 2nd floor storage without an elevator. Also, the floors are dustier than before.What really irrates me is my rental cost raised to $134.00 a month last winter and then 3 months later raised to $173.00 … AND the unit right next to ours is charged $143.00 to our $173.00.
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July 2022 by Kimberly Ellis
Really sick of them constantly raising the prices. Now they've added an (unauthorized)insurance fee on top of the monthly storage fee.Our homeowners insurance covers storage contents. We don't need their additional fees.Very aggravating.
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July 2022 by Janine D.
We've rented various units here for 7 years. They raise the cost on us frequently, the latest increase was 28%. Ridiculous. The place is not well maintained, and most of the carts are rickety. You should look elsewhere now that there's new competition.
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June 2022 by Marcus Sullivan
Destiny was wonderful to deal with. I recently got a storage unit when I relocated from nyc. She was very friendly and made the process quick and painless. Would highly recommend
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June 2022 by Brandon Goldschmitt
It was very easy to reserve our space and The team stayed after hours to ensure we could get in on day 1!
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June 2022 by Kaitlyn Smith
I have used Self Storage Plus for 2 years and I’ve had a positive experience. Today, I stopped in to let them know I was (finally) emptying the unit and their new GM, this angel of a human named Samantha, offered to help me move out (because she saw me struggling). Part of me wants to keep my junk there just to have a reason to be around her. She’s an absolute gem and I recommend you choose SSP for the chance you’ll get to meet her. Thank you SSP and SAMANTHA!!
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March 2022 by JR Altidor
I must say that I greatly enjoyed my stay with canton storage plus. The staff there is very friendly and welcoming. This is particularly the case with Samantha Johnson. She welcomed me with a terrific smile that made me feel so much at ease. I like her already. When I return to this area, I will without doubt use this facility again. More importantly, I will refer this place to my friends and colleagues. Samantha is an outstanding asset to this company.
