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August 2025 by Melissa Hoopdf
I went to several different storage places and was not pleased with the work ethics or the way I was treated then I come to your storage facility and met Lisa and by time I left there I was very pleased and the impression I got from her was that she really loves her job I think you have a outstanding wonderful lady working for your company .
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August 2025 by Chelsea Colvin
Lisa - ( at eastpoint ) is the most amazing professional women I ever met ! She is very passionate about her job and amazing at her customer service skills ! I definitely recommend her to help you guide to your next rental at self storage ! 10/10 Lisa .
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July 2025 by Kayla Kaczorowski
If I could give this place no stars I would I moved from Storage F and into storage row E and my stuff wasn’t in there for more then 10 days before I moved it all out bc as I was going to get stuff out my storage I found a dead rat laying in my 1 year old daughters belongings which I took pictures of I called the storage that Monday after the weekend rolled around bc I removed my stuff that same day on Friday and get told they don’t know if they ever had problem like that before I told them I wanted to close my unit they said someone would be in contact with me skip to 2 weeks later I’m being told I owe a bill and and I didn’t tell them I wanted to close the unit the women texted me from her personal phone saying she was gonna close it out and it was a miscommunication with there staff in the office and apologized to me it’s been 3 days know and they still have yet to close my unit out they sent me paper work that was not correct for me to close the unit the date was may 16, 2025 on the paper with it’s saying the location was middle river and they never put my unit number where it was supposed to go they left it saying unit number then blank then continue to text me saying it was my fault bc I didn’t close it out or give notice when I have the messages prior of her saying it was on them and the lack of communication with staff when I had called last month in June about it all my bed had to get thrown away in the unit bc I didn’t want to take a chance of rats climbing on something we are supposed to sleep on it’s overall discussing, unsanitary and highly unprofessional I would never go back to them again I would rather find a indoor storage unit if I ever needed one again
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June 2025 by Susan Balcer Whaley
The ladies at Self Storage One Eastpoint are super helpful and very friendly. My family has used this facility for 20+ years and have had a great experience. Thank you!
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May 2025 by Michael Johnson Jr
Customer service was exceptional Lisa was great
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May 2025 by Tony Gusilatar
Office staff was very friendly and helpful. Customer service was amazing.
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May 2025 by Matthew
If you need extra space consider Self Storage. Lee has always helped me if/when I needed it.
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May 2025 by Teresa Butrim
The staff in this facility are great and very helpful.
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May 2025 by Speedy Italy
The staff was very helpful with all my questions and the property was very clean
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April 2025 by K. Kitty
I need a storage unit ASAP and reached out to a friend who linked me with Sherry, who works the front. She was ABSOLUTELY AMAZING! Not only was she polite, respectfully, and helpful, but she was able to get me the promotion offered (even double-checking that it went through). I'll never choose another facility for storing my property! This place is gated with a unique code to enter; the units are secured and I feel comfortable knowing my entire life is safely locked away from people, pests, & the weather. 10/10, hands down, HIGHLY RECOMMENDED!! don't forget to ASK FOR SHERRY!! I promise you won't be disappointed!!
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April 2025 by Jeffery Schneider
Lisa was so great and informative helping me through the entire setup for my storage unit
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March 2025 by Terry Corsa
Wouldn't go anywhere else for storage. Sherry and Lisa are fabulous people very helpful. Been dealing with this storage facility for many years. Wouldn't go anywhere else
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March 2025 by Ron Turner
Awesome experience over and beyond the call of duty pleasant and so helpful Lisa was
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February 2025 by KATHY Stokes
I already posted 5 stars with no review 4 yrs ago. But today I most definitely had to come back and leave a review for Self Storage One in The Eastpoint Location. The representative working there Sherry is the Best and so very polite. She understands people's problems and works with you. She will also let you be aware if your payment is due or overdue, so you have that chance of not losing your property there, since that's the little bit of things we have saved during our house fire 3 days before Christmas. She has always had patience with me being confused logging onto the computer. Sherry they hired an excellent employee!! Your the Best and Thank you so much much as well.
Vincent Panian/Kathy Stokes
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January 2025 by Tonya Pilkerton
Ms. Sherry Carrow was an amazing site manager, she was very kind and helped us so much. Five star for her and the storage unit place!!! Thank you Sherry amazing!!!!!😊
