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December 2023 by Shelley List
First, I want to say that the people are extremely nice and can be very helpful. There's no competition from other gas stations, so their prices run about 15 cents or so over the Reisterstown Road options. So I don't visit very often but you pay for the convenience.I love that their vacuum and air stations now take credit cards. What a huge help!However, their repair shop just gave us an estimate of $1100 to fix an old car, with a recommendation not to bother. We had the car towed to another garage and the total there was $100.
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April 2023 by Alex Lohrbach
Had been meaning to put air in my tires for months - a nearby pump was out of order but they filled me up at no cost! Just nice and helpful people!
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November 2022 by Gary Kaplowitz
I had a tire problem on a busy Monday morning. I didn't have an appointment but Joe and John got me in and fixed the problem. I appreciate how they worked me into their busy schedule.
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October 2022 by Nikota A.
Over charge you worse than a dealership. They over charge on parts as well as labor. Tye service representative Joe Jones is rude and should not be in the customer service industry. They constantly over charge and recommend work that is not needed. It always something new with them when you bring your vehicle back to them. I am happy that I am finally find out the truth before tbey took any more money from me. Please save yourself time and money. I Definitely DO NOT RECOMMEND anyone coming ti thus place. Horrible experience. If I could give ZERO STARS I would. Negative stars.
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September 2022 by Shannon K.
0 stars honestly. I moved to Baltimore, had several problems after the drive, went to dealership which gave me a long list of things to replace. Autostream gave a different list but they assured it was the right thing. Several thousand dollars I spent. Went back several times because the dash lights kept coming back on. Went to another car place who said "wherever you were going, they didn't know what they were doing" kept needing to get stuff fixed on parts that autostream "fixed" and the most hilarious thing, coming from someone who doesn't know a lot about cars. They put 2 new tires. On. One. Side. Of the car. What the f*** kind of car repair place puts new tires on one side of a car with FWD. A place that doesn't know when the f*** to call it quits on a piece of crap business.
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August 2022 by Larry Abramson
Great place. Thank you to Chad for the great service this morning. Much appreciated. I'll be back!
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August 2022 by Me M.
They were awesome when my car had a safety review. My battery ended up dying while I was there and they worked hard to get me a new battery that day. It was after 4pm when this happened. I appreciate all the hard work these guys did to get me going again.
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August 2022 by Andrea W.
I will Not be patronizing this place again. Price gouging at it's finest. The manager was all hyped in the beginning,but when I paid and all was done he had a whole different attitude.
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June 2022 by Johanne G.
AutoStream gave me an estimate of over $2300 just to fix the air conditioning in my old Mercedes truck. They even offered a payment plan to pay the ridiculous amount of money. That estimate cost $189. I took the car to another place and was charged $224 to entirely fix the problem. I am riding cool once again.
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April 2022 by Tee Tee
I avoid this place at ALL costs. Their gas prices are extremely high compared to other local gas stations 365 days a year. If the state average is $3.00 a gallon, rest assured they’re charging $4.00 . Complete rip off
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March 2022 by Sheila J.
Over the last 20 years, I'd use them if in a "pinch". However, we just took our car there for a tire and it was 100 bucks more than other places. I've found that inflated pricing is pretty consistent in terms of costs. Also, expect to be told that there are more unrelated services needed to your vehicle. There's quite a lot of turnover with staff and mechanics, which indicates a larger problem. Instead, I've used Sherwood Auto Services on Sherwood Rd, in Baltimore (Northwood) with much better results. I recommend them as a better option.
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March 2022 by Les R.
This service garage is wrought with issues. Mostly due to high turn around of employees who I suspect are pressured into price gouging. I've seen it for over 12 years now. I only use them for emergencies due to this as I live nearby and yesterday's was a hoot. Nail in tire, losing air. Replacement needed. Autostreams price 400$ (For ONE TIRE) Toyota's price: 282$ The guys at Toyota got a good laugh. Again. And once again it was upsetting because they do it so often. I wonder if it's mostly with women?? When I had my previous car, they changed the oil and ambitiously came up with a 2500$ report on what my car needed. They didn't know it was already up to date with Toyota for major maintenance. They said I needed a $250 part that my car didn't even have!!! Toyota looked it over AFTER Autostreams "report". Toyota debunked all of it and I took it up to Autostream to explain. That was awkward and infuriating as they couldn't explain my need for the ghost part nor the broken wiper (that wasn't broken) nor the need for $$$ shocks that werent due ect. I was offered some cheap coupons as good faith. Never used. Those employees are also gone now; they never last. They got another female friend for so much money by convincing her she needed her Jeep's throttle body cleaned too many times in 1.5 years with low mileage. Totally unneeded. She fell for it each time $280-300 Super expensive. Awful. Shy away from this place unless it's to have them put air in your tires for a 5 spot or you have cash to simply throw away If management wants to reach me about this, I'm glad to review it all!
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December 2021 by Francisco M.
Great service, quick, fast extremely efficient, the customer service was very detailed and professional would visit again!
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November 2021 by Kelly T.
I just left this gas station and am furious. Was shopping for fix-a-flat with my father. We went inside and found it. No price tag on the can. The cashier scanned it then claimed it wasn't ringing up but her manager had advised to call him if this happened. She fumbled with her phone (texting manager??) for a quick 3 seconds then declared her manager said the price was $20. Overpriced for sure. So I said - flat? No tax? She replied - It's $20 total. We left without purchasing and went to BP Mobile at the corner of Reisterstown and Old Court. The exact can was there (w/ the price displayed) for $12.99. Im not sure who that young lady was or what's going on at this Shell location but please be vigilant!
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July 2021 by Veronique Myles
Honestly the prices are high. I usually drive to a nearby community and find cheaper prices. I only go here if I'm hard pressed for time
