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October 2021 by Amy Comet
My experience was horrible with the store branch located at 3418 Old Annapolis Rd in Baltimore, MD! Initially I went to this particular shoe store with the hopes of finding my twelve year old son a pair of tennis shoes as his back up pair. After going to two other shoe stores; one of which was another Shoe City, located in the West Side Shopping Center, I decided to try the branch on Old Annapolis Rd. The staff who were on duty the day I shopped were friendly, especially the young woman who helped me at checkout.....While trying on a couple different style shoes, my son decided that he liked one style that he tried on. He wears a 9.5 in men’s, but there was only the floor model available for purchase, so I requested the next size up which was a 10. The young salesman allowed me to compare the floor model shoe to the other half size bigger and the bigger size that was not a floor model was whiter and brighter and looked flawless in comparison to the original floor model 9.5. My son was ok to wear the bigger sized option for the sake of having a cleaner shoe. We went home and my son tried the new shoes, just as every kid does and tells me immediately that he doesn’t like the shoes as well as they’re uncomfortable. At this particular time it was nearing Sunday Evening and past the store closing time, so I figured we could go some time within the next couple weeks to request a refund or switch to a different shoe style/brand. Fast forward not even two whole weeks and my mother attempted to return the shoes and have the money refunded to my card for 60$ ish, BUT Employee # 2115 stated to my mother that the brand new shoes that were in the box the entire time I’ve owned them other than the one time my son tried them on without even walking more than 5 steps in his carpeted bedroom were stained on the inside. These are quotes that I’ve been told by the mentioned employee. By the time I was able to talk with this employee and confirm the reason for not refunding my money onto my debit card that was used to purchase the shoes originally, it was 6:00 pm after I worked a long hard day at work. He asked if I was calling him a liar and that my mother agreed that the shoes being returned were stained and the new pair in the store were not. I asked him to speak to the manager and he confirmed he was. Then as the conversation got heated I requested to speak to someone who has more authority and he giggled over the phone as if He is the store owner. The name on my refund receipt says KennethRobinson, but my final receipt from the exchange is not signed by anyone from the store. To make a long story short my mom did the next best thing which was to see if a different size would work, but this was t the issue, she was trying to be helpful to me so I didn’t have to rush to the store during the work week. Now I probably won’t be able to exchange or get a refund because my original purchase date is almost coming up on the 14 day mark!!! This person hung up the phone while I was telling him that the shoes I originally bought could no way be stained inside. He’s definitely lieing and probably doesn’t want to refund me because the salesmen and women probably get their commission docked. This is disgusting that a person can fib and exaggerate about a return item that was brand new or supposedly brand new when purchased. Maybe he does this kind of poor service to all customers when doing refund requests and not an exchange?. I won’t be going back to this branch shoe city again, especially now that I dealt with this ignorance!
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August 2021 by beatrice commodore
They don't have any great shoes
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July 2021 by Keith Howell
They carry Vans ... Not just shoes but all kinds of Vans stuff. I've shopped at shoe city since the 90s. I never leave without some rad kicks and accessories to go with em. This location is no exception to that reputation.
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June 2021 by Cecelia Nichols
Was very helpful clean and the workers are professional
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May 2021 by vernamae williams
The show city in mondawmin was terrible, additudes, not willing to verify, but the shoe city patapsco village shopping center took excellent care of my issue, and the store on beautifully kept. That's were I will be going from now on. Where customer service matters
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May 2021 by Slim Shagi
Great customer service todayKudos!!
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April 2021 by Lori Mott
Wonderful!! Staff is always welcoming.. ???
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March 2021 by Lani Hobeck
This place has everything I need and want
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January 2021 by Paula Blackwell
Employees are courteous. It was a pleasant experience ☺
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January 2021 by Michael Lazenby
Need a better selection shoes
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November 2020 by Sakia Allen
Wide variety of shoes and the staff was nice.
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June 2020 by Can Goodman
Do not come to this show city because the lie and just want your money they act like they can’t do refunds and and pull up transactions when I do it at every other shoe city don’t spend your money here please go to another show city
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March 2020 by MYteam Highlights
Some places it's not the establishment itself that turns you off ..in most cases it's the customers. Overall my experience here was easy going.
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March 2020 by Kionne Manning
They had my son shoes
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October 2019 by Coralynn Jenkins
Bought tennis and a jacket
