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March 2024 by Kim S
I've had a unit in the Park Heights, MD storage facility going back over 2 previous owners. The shady practices continue regardless of who the owner may be. I'm just recovering from a severe illness and getting my finances back in order. I got a Notice of Default letter that calculates my charges for February and March at $256.80.
Today, I was told by the manager that I now owe $388. The letter states that a lien&auction fee will be added if I do not pay the past due amount before the unit goes to auction in April. It is still March and I'm prepared to pay what's due tomorrow, but why have I been charged an additional $135 when the unit is not scheduled to go to auction until April?
I spoke with a who identified himself as the facility manager who completely contradicted the timeframe set in the letter I received. He left the conversation with telling me that the lien and auction fee couldn't be waived but I could just pay the past due amount and move out.
I'm not prepared to move my belongings until I am fully recovered. I updated my autopay method. I don't understand why I cannot cure the default and pay April's rent and move forward from there. The extra fee is more than next month's rent, including insurance.
I have consulted my attorney about this process, the contradictory statements and fees, and processes like this being covered under Maryland anti-usury laws. I also relayed that there has always been a printed referral bonus that the local office has never honored, no matter who owned the company (bait and switch violation).
I cannot agree with being taken advantage of in this manner when I have had to deal with the facility's mice infestations, cockroach infestations with dead and live cockroaches left to litter facility hallways. This is too much! I must challenge this abuse of urban clients in civil court and even obtain a temporary restraining order, if necessary, to prevent the sale of my belongings while any court proceedings are pending.
I've read many reviews from disgruntled clients, but I must post this review of my experience everywhere possible so that potential victims are forewarned prior to dealing with this facility.
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October 2023 by Ayah Howard
I recently had the pleasure of dealing with Devon Self Storage, and I must say, it was an exceptional experience from start to finish. The General Manager, Ms. Kit Posey, went above and beyond to ensure I received top-notch service. Her kindness, attention to detail, and extensive knowledge truly set a high standard.I'm thoroughly pleased with my initial encounter and am eagerly anticipating a long-term renting relationship with Devon Self Storage. Kudos to Ms. Posey and the entire team for their outstanding work!
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October 2023 by DreThaRebel
Mr McIntosh, he a stellar young man very knowledgeable and was poised when it was busy in the office. Offered me great pricing and was super beneficial to me understanding the whole process.
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October 2023 by Melvin Day
DeAndre give great service. He helped me with no problems or confusions.
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September 2023 by SMAM SMAM
Been with Devon self storage formally know as simply self storage since 2018 and since then they have been very helpful and are very good with communicating and helping assist with units and rental ! The regional manager Joe and DBT managers De’andre and Kit has also been a big help! Thank you guys for everything!
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August 2023 by Yusuf Rahim
Great customer Mr Deondre was very professional .
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April 2023 by melanie forrest
Staff was very helpful and attentive to my needs. Will recommend to others!
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April 2023 by James Barnhill
Great facility great managers
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February 2023 by spike and bomb rocket royale
Dirty, smell,mice, elevator always broke, door always broke,easy access for homeless, really a dump but it's your choice
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December 2022 by Malik Caldwell-El
The staff was very professional and consistent with making sure I received the correct service that was adequate for my needs.. Thanks miss Kit & Brittany…!
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September 2022 by Jewel “Ms. J Pretty” Gardner
Great customer service I love them!!!! Give these ladies a raise!!!!
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September 2022 by Sterling Miller
Very nice agents. Clean area, and quick service.
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July 2022 by E Morsley
Make sure all your stuff is sealed or covered, I had a lot of mouse droppings on things on the floor
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June 2022 by Balla K
I love to visit the store and see Ms. Kitt! We always have a chat and wish one another well. She is an excellent manager of the facility!
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May 2022 by Rebecca Trapp
Mangers are very helpful. Know the business. Love these women. Have had space for years 100% satisfied