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November 2023 by florian adeis
The people are very nice and knowledgeable. They work with you and your budget. They understand and appreciate patrons whose bicycle is their only mode of transportation.
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November 2023 by Stephen Makowski
Very nice and Professional With everythingThat I needed to be done ✔️
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November 2023 by Patrick Terhune
Excellent service recently when I damaged my bike the night before I was leaving for an organized ride up on Philadelphia. Mechanic was able to take the bike right away and make the repair to the derailleur, replace the chain and adjust as needed. All this happened in less than an hour from walking into the shop, which was a huge help to me. I miss the old Race Pace guy's but the new staff is equally excellent and I won't hesitate to recommend them.
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November 2023 by Arlo Himes
Matt is by far the most helpful and thorough bike mechanic I’ve ever talked to. He’s worth his weight in gold for sure,and everyone at the shop was so helpful! I am moving to nyc but I will be coming back to get my bike serviced because there’s no one I trust more!
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November 2023 by Sarah Palmer
Every time I go there with one of my bicycles (I have 3) the problem is found right away, and more often than not it is fixed right on the spot. Also, I haven’t met bicycle shop people this nice this consistently anywhere!!
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September 2023 by David Tohn
Great service - Justin turned it into a maintenance training session that was invaluable.
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September 2023 by Kelly Knock
This store was great - service was great, offered a good trade in value, and most of all helped us make our 10 year old son's birthday fun by surprising him in store with a bike. Thank you!
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August 2023 by P D.
I had a low-end bike that needed some brake/gear tuning and I had very little time. These guys weren't going to make any money on the work but still took a little time to put it on the rack and do a little tweaking. Much appreciated!
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August 2023 by Ronald Simon
Outstanding, from my experiences I don't take my bike anywhere else. 5stars.
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July 2023 by Joanne Heckman
First time any a repair person ever offered to replace a bike inner tube while I waited! Nice!
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July 2023 by gidget3411
Justin is the truly a gem. Thank you for the service excellence you displayed! You’re a great role model for customer service - I’d take my entire family and friends’ bikes over.
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June 2023 by Christopher Daley
It's a great service, which I am sharing its store to anyone who I know need for the bike service.
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June 2023 by Brooke Jarrett
This spot is EXCELLENT. The team is friendly, knowledgeable, and down-to-earth. I've come in several times, for a variety of services — from a tune up to discussing what types of bicycles/features would be a good match for me. I've been happy with the outcomes, and the pricing is on par with others! Justin and his team are truly lovely; they've become a part of the essential Charles Village community fabric. Thanks folks!
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June 2023 by Brendan T Nass
I decided to check out Trek after hearing great things about the customer service and the Charles Village location definitely exceeded those expectations. The store manager, Justin, was super friendly and knowledgeable, and he didn't rush me at all even though it was almost closing time. Would recommend this location to anyone looking to purchase a new bike.
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May 2023 by Timothy Owens
The plethora of options available and the very knowledgeable staff made for a pleasant buying experience. Kudos to Justin for all his help even slightly after closing hours.
