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February 2023 by Shakahna Sutton
The worst interaction ever had! The gas station employee wasn't competent enough to input my data into his tablet using my ID and card. Multiple times I have him my email phonetically and yet it was still wrong. Smh Uhaul what happened?
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February 2023 by Lou Reed
Do not make the mistake of coming here. It’s in a gas station both in the middle of nowhere. The staff barely speaks English so there’s a communication barrier. They refer you to the online system and only hand you the keys. They charged me for two days due to negligence. Only come here if you are desperate and there’s no other place to rent from.
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February 2023 by Ziyun Wu
Rental guaranteed but not. I arrived and then told me no truck for me.
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February 2023 by Joshua Miller
They called 10 minutes prior to pickup to cancel my rental
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February 2023 by Laura Lavernia
I never, ever write bad reviews… but I was compelled to write this one. Terrible, incompetent staff.This uhaul is in a gas station manned by an incompetent young man. We have now had two terrible experiences. Today, we called and asked if they had a cargo van for rent and that, if so, we would walk to the location. The sales person said they did and apparently did not check the system. We walked all the way over only to be told they did not have any vehicle they could rent us. I called twice to confirm… young man barely speaks English and does not really know what he is doing. Will never go there again.
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February 2022 by Brenda Phillips
I moved my Relatives.
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February 2022 by Har Dryv
While this location is technically a U-Haul with staff, they do not sell boxes. I asked on it and they directed me to the Pulaski Hwy location, who over the phone had already advised me they were no longer doing U-Haul work.I spent an evening driving around and calling assorted, alleged 'U-Haul' locations all over Baltimore... only this was staffed, and had no boxes or even advice on where to get them.Guess I'll cross my fingers and look online so I dont have to drive back to Landover, where I know two locations that are full-service and loaded with boxes.
