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August 2024 by Samantha Fitzgerald
Absolutely horrible experience. Uhaul was very unhelpful and hard to get in touch with to resolve the issues created by their team and lack of inventory. They pushed my move back hours. Nobody was at the location and my truck had none of the items I reserved. I called customer service who directed me to drive to a different uhaul location and gave me the wrong address. Once I got to the second location, it did not have any supplies either. After another hour on hold and transferred 4 times, uhauls only solution was to drive to a third location, and they resisted refunding me for the items I reserved. I was moving that morning and did not have the time to drive all over the county for miles I was being charged for. I had no choice but to purchase a dolly from the second location for $62. I’ve reached out for a refund several times now and have heard nothing.
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July 2024 by Abdulrhman Alsadi
Not good
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February 2024 by Steven Scott
It started out with me having trouble using my phone to complete my reservation but luckily while I'm the parking lot, the desk person showed up and assisted me in the check out procedure. I've had dealings with this guy in the past and to his credit, he's a very good salesperson who goes the extra mile to make sure the customer is completely satisfied ( thank God for him) and treated with respect.
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January 2024 by leesamarii Bakote
The van reeked of Smoke , liquor and dog hair. The seats were covered in dog hair. The back of the van was covered in dog hair and beer bottle caps . I literally had to clean it myself so I wouldn’t sneeze to death There is no parking there isn’t even ample parking for the vans and trucks that they rent when you call customer service they are amazing people very sweet but the actual people who work at this specific location are disrespectful, rude and Will berate you for not having experience driving these oversized vehicles as if everyone in the world drives oversize vehicles on a daily basis. It’s ridiculous the way he berated me for not being able to park A large van in a small area was absolutely disgusting. Not to mention he told me that the customer service line told me the wrong instructions and I should have parked the van in a lot where there were clear NO PARKING SIGNS AND TOW WARNINGS I never been spoken to like this by a company I was paying for a service from and I will never recommend or, give one red cent of my money again . If this was the last U-Haul on the planet, I would move my things on a bicycle before I gave them another dime of my money. But I expected this from my own people and that’s why we don’t shop with our own people because the service 9outta10 sucks I know it sounds harsh but it’s the truth if I would’ve gotten my rental from other people I would not have had this many issues if you knew the van needed detailing and you call me to cuss me out for not leaving the van {in a tow zone} so you can have it detailed why rent it out to begin with ? Because you don’t care about your customers or if their belongings are damaged by smoke or pet hair all you care about is the money your getting not the quality of your merchandise and that speaks volumes on how little you care for your customers PICK A DIFFERENT U-HAUL COMPANY DONT GIVE THESE PEOPLE YOUR MONEY !
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August 2023 by CarSoShine Auto LLC
Rented here many times and always excellent service. They are a small location and can be busy, but the customer service is on point.
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August 2023 by Mimi Chin
Great service for a small location
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July 2023 by Barbara Fryson
The Best and most efficient U Haul I've ever been to
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June 2023 by Romayne Foster
Was moving
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January 2023 by Veezy Void (Veezy727)
How can you have that you open at 9am I got there at 10:15 and the places still wasn’t open , had a reservation and all , worst uhaul ever, but the Jamaican restaurant was open
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December 2022 by Frank Donnelly
Owner was 40 mins late to my appointment to pick up the rental, had 3 others waiting and was very unorganized.
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November 2022 by treci thomas
The man would not help me at all he was very very mad don't know how to talk to ppl at all will never go there he's not nice at all
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July 2022 by David Ford
The service at Pennsylvania store U-Haul sucks I was at the door10 minutes knocking at the door no one answered there was no one at the front I will never go back I will tell all my friends and family this is not the first time this happened
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June 2022 by Chris Watkins
Clean truck.
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June 2022 by Kathy LaPlant
Everyone is so helpful!
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April 2022 by Jason T
Reservation does not mean reservation. Garbage service. We had no truck for our only day to move even though we booked a week in advance. No notice until we showed up to pick it up. Go to Penske or Budget.
