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January 2024 by Paula Marchesini
Don't rent here. They won't give you the dollies you reserved and your entire move will be ruined. Plus it is extremely unsafe to return the truck here at night. You have to stand in a dark alley alone taking pictures of every single part of the truck with a flash. Not fun. If you're a woman, you will be risking your life returning a truck here at night.
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January 2024 by Gino Snyder
Fast, easy friendly people
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January 2024 by Andre Edwards
Continue your wonderful customer experience that you give, always consistent throughout my 2 or more year relationship. The manager and her team are always professional and very courteous. I always recommend this location (Falls Rd., Hampton) to my family and friends.
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January 2024 by Gary Latham
Fast service and friendly employees.
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January 2024 by Allan Labad
The staff of Falls Rd are the best. Prompt and extending the answers to all my issues and concerns. Keep it up. The truck is also in best shape having not to worry.
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January 2024 by Trinae McCaskill
The intake process.
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October 2023 by Edythe Othello
I was there as it opened and the clerks picking up and returning were so pleasant and available right away. It was very efficient the way they operated. Thnk you!
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September 2023 by A A
They claim to offer propane, but I come by every 3-4 months and the “machine is broken” every time for the last three years. Clearly the franchise owner does not care.
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September 2023 by SR B
The sales staff were very polite and the rental truck was clean. Easy and efficient transaction.
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August 2023 by Neil McAslan
The day I went everyone at the facility was in a great mood. Staff were decked out in their U-Haul uniforms with very cool wood looking like U-Haul sunglasses. The vehicles were equally impressive I happened to rent a Chevy Silverado that must have been brand new it had 674 miles. Don't expect every vehicle to be this new and actually it intimidated me I was worried I would leave mud or a ding or neck on this amazing new pickup truck.Check out and check in with seamless but then again I am a person who uses a blower to blow out all the dirt and wash down the vehicle before I returned it.The U-Haul app is slow to register new users so be aware that txt verification took me 30+ mins and yet email one time verification was quick at 5 mins. Corporate needs to stay on top of the app and test and fix.
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August 2023 by Seth Bershadsky
The sales staff were very polite and the rental truck was clean. Easy and efficient transaction.
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June 2023 by Gerald Butler
Tyreek was outstanding, exceptional customer service.
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May 2023 by Nishea Johnson
Excellent service all the way around. My favorite uhaul spot
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December 2022 by RANDALL HILL
Why is the propane pump always inoperable at this location? This is the only U-Haul in our area that services propane, but I'm forced to go to a local EXXON station to obtain refills. This seems to me to be a loss in revenue.
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October 2022 by Emma Williamson
I purchased two wardrobe boxes, the prices were clear and labeled. I paid for my purchases as I was walking out the door I checked my receipt and realized the price was incorrect, so I went back to the cashier, she checked her phone and told me that corporate increased the price and didn't tell the so there's nothing she can do and just ignored me, so I asked her for the phone number for the corporate office , she said to call 1-800 U-haul which I did, now I'm waiting for a call back. They were supposed to call back over an hour ago. Horrible customer service. Last time.
