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January 2024 by Bashan Isaac
I wouldn't dare recommend anyone to use this storage or truck rental company anytime they use a moving company in PA that don't pay their workers...
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July 2023 by Derek Shrubs
Nice employees, overworked
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April 2023 by Chowdhury Raihan Mahmud Mosharrof
It’s safe
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January 2023 by Kevin K-one6
Friendly service
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December 2022 by Kim S.
Let me preface this by saying I had rented a truck on the 24th of December for one day. The location was closing at 3pm that day due to the holiday and I was told I had to return the truck by 2PM-- NOT 3PM. Because the first truck had issues starting- I did not leave with the second truck until around 7:20AM. Add another ten to fifteen minutes to drive to the UBOX Storage facility and now the time is about 7:40AM.I drive to the UBOX storage ONLY TO DISCOVER THAT MY BOX IS NOT OUTSIDE. I finally get the attention of a guy inside who tells me there is a problem with removing a top bolt placed in the container to seal the door. He says this bolt is stripped and he does not have the right tool to remove it. I ask him about other ways to possible remove the plywood door but he says that will damage the door. I ask him what he will do about this problem because this is running through my truck rental time. He says he will call his supervisor and ask her. He and I continue to speak but my temper and his temper are getting to the breaking point. They were given 24 hours notification about this box being needed to be available for the customer. Why is he now just trying to remove bolts from the door? He curses at me and I leave. I called UHAUL/UBOX customer service and got a very helpful service representative named Nancy who listened to all the problems I was having that day with UHAUL/UBOX. She was very courteous and helpful. My call with her lasted 43 minutes. I placed the initial call to customer service at 8:18AM. The last minutes of that call-- the guy showed drove back onsite, went past me while I was sitting in my rental truck and never said a word. About 10 minutes later, another person drove up and entered the building. My UBOX was placed outside at a little past 9:AM. I began to empty it at that time. I emptied it, took pictures and left.ADDITIONAL PROBLEM AT THE UBOX STORAGE FACILITYThe charge for this UBOX is made to my CC account on the 26th of the month. That is why I was emptying it on the 24th of December so as not to be charged. But THEY CHARGED ME FOR AN EMPTY UNIT ON DECEMBER 26TH. I called UHAUL/UBOX that morning early about it and the rep could not get anyone on the phone at either of the locations. THEY DO NOT ANSWER THEIR PHONES AND YOUR CALL GET ROUTED TO A QUEUE THAT IS NOT THE PHYSICAL LOCATION OF THE PROBLEM. I was told that a regional manager would be in contact in about 3 days. I called my CC company to alert them of this charge and to refute it.
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July 2022 by Cynthia Lueck
I hate that I have a storage unit, but this is clean and safe.
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July 2021 by Gary Patterson
Customer service is remarkable and they're very good with housekeeping.
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April 2021 by Chadwick Erich
Very clean facility and we have a unit their the only problem i have had is a mice infestation problem and the mice chewed their way into my belongings not ok if you ask me
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April 2021 by ABIGAIL PENNINGTON
Horrible!
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August 2020 by Quinnetta Pyatt
My storage unit was two times smaller than what they showed me
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April 2019 by shellian watson
The one of the owners helped us with an issue we had he was so patient he took the time out to analyze the situation and made sure it was fixed. And it's such a clean facility and you have 24 hours access to your storage and each storage unit has an alarm system for peace of mind.
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March 2019 by HILARY CAMPBELL
This facility is, as are most U-haul sites, clean and organized. The location is convenient being that they are posted at a three way intersection.
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January 2019 by Muhammad Nawabi
The best supervisor or in charge of a rental company I ever see in US they go out of their way to assist you
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September 2018 by Todd Walker
Employees smokes crack!!?
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September 2018 by Maronda Cole
Horrible.
