-
October 2023 by Weston Jones
Great experience and easy to rent. The man working there was also very friendly
-
September 2023 by KolaØKoka
I came to pick up a uhaul for a relative.Note: This is not an actual U-haul facility!If you see storage units, you're close. To actually pick up the keys you have to go into the Shell gas station (that at this time is under construction). It was a little annoying running around trying to find something that mentioned uhaul and then finally finding it, then talking to four people behind the counter, just for one of them to come forward with his phone and ask for my ID. ( I uploaded it earlier online btw, none of that helped.)I gave him the reservation number (that didnt help either). After noticing the two names weren't the same, he started asking me questions like: what's the name and email of the person who ordered the uhaul, what's the last four digits of the card used, where was the person who ordered the uhaul and why couldn't they come pick up the uhaul themselves. After visibly getting frustrated, he finally let the last question go and instead asked how many miles we planned to drive (it helps gauge the price) and gave me the keys. The tank was a quarter above E, but he told me not to worry about it.REMEMBER TO TAKE BEFORE AND AFTER PHOTOS OF THE TANK/MILEAGE!! When returning (2 hrs later) there was a different guy there. He had no idea what was going on and spoke little english. All he kept saying was 'show me photo' and after showing him the mileage photo from after we returned, he was able to put in the information to knock down a $120 payment to $70..Not a horrible experience but I was running late and this runaround didn't help.
-
August 2023 by Jonathan A
AR was absolutely great! He helped me with the truck and the dolly and make sure my needs for the move were met. Will definitely come back and highly recommend!
-
January 2023 by Virdinell Henry
Great service
-
November 2021 by mykia gerow
Reservations mean nothing unless it's at an actual uhaul location. Was held up 2 hours looking for the truck i needed. They took care of me but I had to do a rush job because of the delay.
-
October 2021 by Jim Ross
I called to ask a few questions and the guy was very rude and hung up on me before I could ask any questions after the first.
-
April 2021 by Nickole Kanyuch
Would not honor our reservation. Ended up having to move our entire apartment by foot.
-
February 2021 by Mark Easley
Do not go to this place, the guy did not want to give me paper work with miles on it,then said they charge 15 Dollars to park at gas station, so i ask why it dont say that on the website, like the rest of Uhaul spots , then they had no pads ?♂️1500 Russel st. Dont go there, and truck was dirty
-
March 2020 by Kevin Turner
Conveniently located across the intersection from 1500 Russell Street Public Storage. Will let you park your vehicle on the lot for $10 a day too.
-
February 2020 by Ct Cardenas
Terrible service with fraudulent behavior! Never again!
-
February 2020 by Kevin H.
There is really nothing good to say about this U Haul dealer. I came to this dealer looking to rent a 10ft truck. I told him I received a quote for $ 1483 online. He said yes and showed me that he had a brand new 10 foot truck available on his lot. He took my information along with my ID and debit card. When he returned with the contract, the price of the truck was $ 2132, for a 15 foot truck, which I did not request. I refused the contract and did not sign any paperwork. On a whim, I checked my bank balance and found out that he had already charged my card for the amount. I confronted him and he said he would call the district manager and issue a credit. Well, a credit does not show up until 3-5 days. Meanwhile, I am out that amount and U Haul customer service cannot do a thing. Meanwhile he said that he would call his manager and straighten this out and give me the original quoted price. We waited an hour and a half for the manager to show up to resolve the issue. The dealer said the manager was on his way and would be bringing another truck for us. I didn't understand why we needed another truck when he has already showed us the truck on the lot. During the hour and a half wait, I noticed that the online price had gone from $1493 to $ 2018. When the manager arrived and approached us with the contract, he presented us with the exact same price and could not offer an explanation as to why we did not receive the original online price, why we are receiving a different truck, and why the price increased in the hour and a half that we waited. At this point we walked out. I am still waiting for my credit. This whole transaction was fraudulent. Avoid this dealer and district in Baltimore at all costs. I ended up at Budget, where I got excellent customer service, a new truck, and a better price.
-
November 2019 by Shay Jay
Reserved a truck, got to the location saw the truck on the lot. Got a message that vehicle wasn't available at this location. Received a call from Uhaul rep later that evening to say I would receive $50 that I have yet to see. Do not recommend this location!
-
August 2019 by Tim King
Reserved a truck at this location months in advance. The night before was sent an email that I actually had to go to Woodlawn instead. Inconvenient, planned around this location for literally months.
-
April 2019 by Tori Bacoat
Literally discriminated against me. I had my license, debit card, and cash just in case my card declined. Man told me that my card declined, even though I literally checked my balance before I came inside. Then all of a sudden they don't accept cash. He told me to go to another location who accepts cash which didn't make sense because if they accept cash, why does this particular U-haul location not accept cash? Worst experience yet.
-
April 2019 by Todd Walker
Another bad poorly service
