-
February 2024 by John Cherny
Truck had dings all over it had to inform them to mark and do a walk around truck so I wouldn't be blamed. Put 2 gallons of gas in truck at 711 across the street before returning it. Placing it above amount taken was charged $15 a Gallon for 2 gallons which is outrages take pictures before and after return so you have them. Don't let them email them to you get a receipt in the store showing what you will be charged right after return. Correction the gas was $6.27 to put the 2 gallons of gas in was $30 then for some reason. They charge $1 environmental fee for what who knows but get enough $1 from enough people it adds up way to rip off customers. It's not enough to lie about how much gas it was returned with I guess. Anyway to rip someone off I guess.
-
February 2024 by Dana Martin
Staff very professional and courteous and the vehicles are well maintained.
-
February 2024 by Jason P
Staff is courteous and helpful. Only complaint is the lot should be repaved.
-
October 2023 by Whitney Morris
I rented a truck to move on Saturday 10/7/23. I went to pick it up and I was given 1 hand truck & 1 furniture dolly. I told the store associate that I thought I had rented 2 hand trucks. He assured me that it was only 1. We returned the truck with all the equipment we were provided & the gas at the level required. I looked at my bill later that day & saw I was charged $75 for a missing furniture dolly. I immediately called customer service and reported the issue. The customer service representative was unable to reach anyone at the store. She informed me that it would take up to 3 days for the store manager to follow-up. I'm on the phone with customer service again today & I was told the manager called me around 4:20pm in the afternoon, this is a lie. I received no messages or missed calls. Apparently they just went ahead and closed the case without notifying me in any way. The customer service representatives have been very helpful, but the store manager is not. All that would need to be done is a count on their equipment & they would see this fee they charged me is completely bogus. I do not appreciate this unprofessionalism & dishonesty. I recommend anyone needing services from U-Haul DO NOT go to this location. I have been assured that corporate is now involved, but moving is stressful enough as it is. No one should have to deal with something like this on top of everything else.
-
October 2023 by Amanda King
5 Stars to awesome clean facility. Well kept. One star for customer service for U-Haul overall. One star for U-Haul at 222 Northpoint Blvd store. No one ever answers the phone not even on a Sunday morning. Their rates are way too expensive. I’m looking for a cheaper alternative to store my belongings.Without the ability to speak to anyone at their local store, I can’t get the answers I need.Merchants that don’t allow their customers to make payments on their accounts send them to their competitors. I had extra money and wanted to put $100.00 onto my account so when the bill became due, I would only owe $44.95. I’m on a fixed income and partial payments help me pay my bills on time. UHaul doesn’t allow partial payments and when bill became due I wasn’t able to pay full amount. I ended up incurring excessively high late fees and othe fees. Altogether I ended up paying around $80.00 plus two monthly storage fees.When I rented my last truck, I got met with a NO RENT TO ME situation because of a previous rental. I was told I owed $297.00 for truck rental from weeks before due to mileage. I ended up having to pay $163.11 plus $121.00 to get truck. I had no choice considering I had moving help coming from Washington, DC.NOT EVER RENTING ANYTHING FROM UHAUL IN THE FUTURE. GREEDY for money and charges excessive high fees. Don’t give the customer no kind of breaks or help by waiving any fees.
-
October 2023 by Miranda Jones
I placed a uhaul request more than three weeks ago. Apparently since I didn't hit reserve (which I know I did ,and have email confirmation for) they charge an extra thousand dollars because of my inquiry the day before my pick up date. Why would I have any reason to check my order further if I had it confirmed the day I made the request three weeksAgo??! Go to Penske they offer AAA discounts and military/ first responder discounts and are friendly and very understanding.
-
October 2023 by Undefined Limits
I am very upset with this company. I turned in my rental on Sept 7 after getting it from another location. I left an item to my bed. and called this location twice within that day and no one answered. I then called on the 9th someone picked up and then state that my bed part was thrown away. If the truck was turned in at your location and see an item what part of calling is not understood considering this was an important part of my bed. I called the 9th and you are telling me threw the bed part away. I am sure you have other things in lost and found that have been there for days. I called in not even two days and it was tossed. Next time I will be using a moving company because I am sure the rep didn't even look
-
October 2023 by Alexander Martin
Place is extremely dirty. Do not rent storage from location. The building is infested with mice and roaches. Management says it is under control but they have yet to see true to their word. DO NOT RENT A STORAGE UNIT. You will thank me later.
-
September 2023 by Nae Banks
Literally INFESTED with mice !!!!! All of my things were covered in mice feces !!!! How disgusting !! This is what was left on the ground after I dumped all of the feces off of my things they were all in my boxes !!! In my couch !! I’m truly disturbed I expect most storages have mice but to be infested like this is beyond me
-
August 2023 by Mike Wishon
The people in here are very nice to deal with. They are friendly and funny as hell sometimes if you can believe that at U-Haul. LOL sometimes it's hard to find a good looking truck but they all function well. :-) I don't think people take very good care of things they rent.
-
August 2023 by JR Xpert
The weather location wasn't there? When I tried to pick up my reservation and couldn't get a hold of anybody so I had to drive to this Location the service was fine but it added four and a half miles to my overall trip that I had to pay for. Because the other branch wasn't available Which also may be over an hour and a half Form my schedule, pick up time. This is not this branch is full, it's another branch, but over. Calls the issue and you guys are all one company
-
August 2023 by Azul-Rene Perez
I honestly wouldn't even put a one star. I have already called for almost two weeks to try to get someone from this location to speak to me. It has not happened no matter how many complaints I put in with customer service. I am done with uhaul. I would rather pay way more anywhere else but get a truck that is safe. The truck was not inspected before I left for my trip, it took twice the amount of gas and stopping every hour, the employee that was supposed to connect my car correctly did not do that at all and the safety chain was not on the car. Of course after the fact I felt the anger and fear thinking of all the things that could have gone wrong. Uhaul did not look after my car and personalfor this trip and it will be my last one. 30 + years of using them and now I'm done. I would not recommend anyone use this uhaul at all.
-
August 2023 by Timothy Byrd
Bunch of young guys working there & good of more than work. Waited for 30 minutes while at 5 guys goofed off.
-
June 2023 by Heather Johnson
I was charged for two dollys when I requested the $7 they said they didn’t have any and said I’d have to pay $10 for the utility one. So I got the utility one and they still charged me for both. The truck was AWFUL to drive and honestly I didn’t even feel safe. The mirrors are so rusted I couldn’t move them. The drivers seat release to move the seat just barely worked and hurt my hand just trying to move my seat up. Staff are rude and the place is filthy. Never again!!!
-
June 2023 by Twankie Davis
Customer service at the location was impeccable. The manager Alexander went above and beyond!!
