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February 2024 by Bernadette Furlow
Never a problem, friendly and helpful employees
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January 2024 by Brenda Taite
Excellent customer service.
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December 2023 by Denise Shorter
The day after Christmas there were two lovely young ladies working the front counter. They both greeted me with a smile on their face and delivered amazing customer service. It is definitely appreciated in this day and age and especially during the holiday season. Bravo! And as a 10-year previous FedEx employee, I understand how stressful this time of year can be in the shipping industry and I hope you UPS understands your worth to the company and treat you accordingly.
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December 2023 by Chelsea Feezel
I appreciate this location for all packages being delivered in a timely manner in any season. Thank you Mr. Brown and Gregory- Greg deserves a promotion :)
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December 2023 by Romeo Franck
Be careful when you order electronic stuff from this location they delivery driver dropped off an empty box for me stole my brand new iPhone 15 that I purchased for 1300$
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October 2023 by Richard Guido
Outstanding customer service above and beyond thank you for helping my girl return her package .
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August 2023 by Racquel Chaney
Quick friendly people. My home UPS . Been using this location for many years .
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July 2023 by Monica Fant
2 bad experience within a week driver never knocks on door has nerve to leave a note talk to Chad promised I would get item never showed ongoing issue I will no longer purchase from anyone that use ups for delivery no honesty no ethic bad customer service
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June 2023 by Catisha Norville
Worst Customer Service ever!! There is no way to bypass the automated voice mail, and she can not hear anything correctly. In some cases it hangs up. UPS, please do better as your customer service process is highly frustrating
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June 2023 by Brooke T.
I came here because I have a problem, I order too many dang things on Amazon and I needed to return them. I have been coming here for years from the days when I lived not too far from here. I can imagine finding it can't be the easiest if you aren't familiar with the area, as you can't really see the customer service center from the street. It's pretty small inside and there is generally one person working. Now if you're like me and need to return a package to Amazon, make sure you keep your packaging, as this is not a UPS store but customer service. They can take the package for you, but they may not have all of boxes to ship it. I had no problem, and the lovely lady that works there is always so sweet. Just a regular go to.
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May 2023 by Renee Wagner
I had a lot of clothes to return back to the store where it was purchased from UPS does a great job taking those clothes that have to be returned back to where they was purchased from
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April 2023 by George Stewart
Hey hey playa! I went there on a Toozdee and was in and out with no problems! My man Ryan and Jay even helped me out with a pitch touch! Above and beyond! I give it a big 5 stars and a FTCF!!!
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April 2023 by michael markey
They are very helpful and you are in and out in ten minutes. Love this place to drop off my packages
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March 2023 by Kelly
Shoutout to UPS Baltimore Hub Primary One Joh Avenue! 5 STARS!We love you Ryan!
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March 2023 by Jeffery Paige
I am tired of these UPS drivers not following directions. What’s the use of giving your authorized signature and instructions on where to leave the package, days ahead of time, if they’re still not going to follow directions. Also half the time they don’t even attempt to deliver the package. You’ll just get a notification saying “Attempted Delivery” with no note being left. I’m so tired of UPS
