-
March 2024 by Andrea Ashe
This post office is supposed to open at 8:30 am. It states this on Google and on each door of the facility. It is now opening at 8:55 am with 1 person at the window to serve several customers.
-
February 2024 by Iyah Ras
I purchased a shoe online on 1/19/24 , didn’t realize that it would be coming from overseas, i was able to track it from overseas to JFK to USPS distribution center in new york , track it leaving new york on 1/29/24 to baltimore, arrived Baltimore Distribution center on 1/30/24 , came home from work on 1/31/24 @ 5:00 pm my package was at my front door . Great job USPS .
-
January 2024 by coolintheshade
They have very rude staff overall. The past 4 times I have came to this post office, the customer service was trash. They don't want to help you. If you complain the management will not do anything.
-
December 2023 by Cece M.
We scheduled an appointment for a passport and arrived on time (15 mins prior to said appointment). There were no passport customers ahead of us and the post office line was not busy. No one greeted us or asked if we had a scheduled appointment. A family walks in after us and they were served first. When our turn arrives there is very little communication, then to top if off I forgot to ask for 1-2 delivery so I had to add it after the fact. The clerk had a bit of an attitude as she she stated “ why didn’t you say that sis”. I was already irritated and ready to go as a 15 min appt took nearly 45 min and honestly at that point I had just forgotten. However I’m used to being asked or instructed in what to do when I paying for a service. All that to say, there was a lack of customer service.
-
December 2023 by Dede
So I walked in this morning to see if I could update my address but I ended up walking right back out. The customer service is trash. I couldn’t respect how there were three different employees standing at the window and nobody wanted to look up and service me (mind you I’m the only one in line). So I moved closer to the front to make sure all three of them see me waiting. Eventually, the girl with the long braids finally says something to me. Guess what she opened her lips to say to me? She said “can I help you (with a sassy tone) ?” Like dang who pissed in your cereal? Can I get a hello/good morning?? Then I tell her “yeah, I’d like to update my address in the system.” She goes, “you can do that online”. So I said I tried that already and error messages kept popping up but yet it still charged me each time I attempted to submit the form”. Then she says “ok well you can go over there to the P.O. Box (something like that) and fill out a form”. At that point I just walked away and shook my head. Her delivery and her tone was so disgusting to me. Don’t talk to me like I’m a child, talk to me like a valued customer & like you have some sense. You don’t like your job sorry but don’t take that out on me. I don’t know you from no where nor did I do anything to you! Just asked a simple question, but it’s ok. This isn’t my first time coming here and dealing with horrible service but it certainly will be my last time.
-
November 2023 by Nicholas Miles
easy and quick!
-
October 2023 by Angela Featherstone
They supposed to open at 8:30 a.m and they are not cause 2 people call out. This is ridiculous so why can't a manager or supervisor work the register. I'm so mad at this point its 9:00 a.m and still no one. Unacceptable
-
October 2023 by Bella B
If it's possible to give this place a zero stars, I will. It's been an absolute nightmare trying to get answers and all you get is excuses after complete incompetency.
-
July 2023 by Brandon Knut
I went to get my passport renewed and the staff was very friendly and polite. I had my documents printed and she verified I had the correct documents. It was much appreciated!
-
May 2023 by Debra H.
Best Post Office I've ever been too. Safe, fast and friendly.
-
April 2023 by Thomas Dutkiewicz
Very friendly staff. I needed something to write on my package and the clerk produced a fresh king sized sharpie, checked me out quickly, and I was on my way.Plus they accept tap to pay!
-
March 2023 by Miah Tyree
I just had such a great experience at this branch. I received fingerprinting which can be done until 7pm and mailed off a package . The staff was warm, supportive, patient, and a ton of fun ( I shouldn’t be laughing that much at a post office ). I am pregnant and they even carried my package from my car - major points ! You all are appreciated
-
March 2023 by Rob Brewer
If I could give a zero I would. I ordered an item back in October 2022. After it shipped it was moving along just fine. I came to rest in a distribution center in Virginia for a month before moving to the Baltimore Distribution Center. It arrived at the Baltimore on 12/29/2022. It has been “processing” ever since. There is no one to call that can truly help. I submitted a lost mail request that was fruitless. Again, nothing. No explanation, no action, no nothing………it is unbelievable how poor to service usps provides has become…….what a shame.
-
February 2023 by gina
Not sure about all the other bad reviews...but I thought the staff here was great.I came in for info and to get a po box. Was greeted with a smile and a hello upon walking in.Yes there was a line..just like every other post office in the country... but it moved quickly and efficiently.Hazel (sorry if I spelled it wrong) was who helped me out and he was very helpful, informative and patient with my indecisiveness! But all the staff was equally welcoming to the customers walking in behind me.Plus the boxes are open 24 hours and the store side is open later than all the other offices.Keep doing what yall are doing guys.Thanks for Helping me out!??
-
February 2023 by Azul-Rene Perez
I go here all the time for my job. Sometimes, multiple times a week. I can say that most of the customers that come there are rude and impatient. If there is only one or two people working , you should understand delays. Not only is this a very very busy place but its in the center! The girls working there are fast and efficient. My experience to get my passport took 3 days but the girls really helped me get it done and expedited! Sometimes, a little undertanding goes a long way on the other side of the of the counter!The girls that I want to mention are Shamia, Kéarah and Adia. They are really good at what they do and I appreciate them greatly!
