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February 2024 by MyKayla Demby
Very slow service, unorganized and unprofessional staff, and no respect or compassion for customers.
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January 2024 by Emily L
Important to note that this a corporate run Verizon store, and if you’re not an account manager or an authorized user they won’t be able to help you.I went in to get a new phone as mine is dying and was told that one of the account managers needed to add me as an authorized user before they could assist me. Manager said there was nothing they could do, and neither of the account managers could add me as they were getting new phones at the time. The manager at the store even spoke with one account manager on the phone but they weren’t able to do anything and repeated I had to be added in order to assist me. Would’ve been nice to know this was going to be an issue so I didn’t waste my time.
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January 2024 by nikima davis
Return transactions went smoothly and quickly.Problem i had was that the employee that helped me did not greet me. I had to initialize the transaction.
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December 2023 by Alexander Sherman
I scheduled an appointment online and was helped by Justin at the front desk. I appreciate his help and expertise on getting my phone fixed quickly and efficiently. Thank you Justin for the help!
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November 2023 by Kevin Kunak
I needed a new decent smartphone, not a condescending salesperson. I left the store determined to find a new provider and I did!
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November 2023 by Ashley Metzbower
Amazing experience!!! My phone was on SOS and I was very upset as it was Monday morning and I had a very busy week, and the store associate (I believe his name was John?) was a lifesaver! Super quick & very professional. Highly recommend
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November 2023 by Caryl Dyson
Definitely recommend this store. Donte calmed me down & assisted me very professionally with my phone. My phone was on SOS & he talked me through what was going on. Very appreciative for his superior customer service.
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October 2023 by Wendi Lott
The Manager Devon is rude. He lacked empathty for me & I had been in the store for over 8 hours in 2 days. The other staff was friendly.
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October 2023 by Tonya L.
Helpful, friendly. Knowledgeable about the products that I inquired about.
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September 2023 by Micah Mysiuk
Came in with a service issue. Was helped within 5 minutes, was out the door in less than 15.
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August 2023 by Mary Jane M.
Customer service is awful. Spent 45 minutes, hung up. Called back later, after 40 minutes still no person. Also they don't call back after saying they will. Worst service ever.
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July 2023 by Nirmala Johnson
Great customer service. However, the parking space is horrible.
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July 2023 by Allan Pinkney
So yeah, my experience at the Verizon store was pretty good. I was able to get everything I initially needed at that time...I'm sure we'll continue to have a great business relationship..
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June 2023 by Hailey Turney
Helped me activate my phone after having a lot of issues doing it myself. Carlita was amazing! Service was quick and helpful.
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June 2023 by Hunter Geren
Staff were unclean. Person helping me had not showered, hair was wild L, shirt untucked. Completely unprofessional demeanor. Why go to brick and mortar? I can do everything online. Waste of space.
