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November 2023 by Daryl Allen
The staff was seemingly friendly however beyond their stereotypical judgements of me being a young Black gay man owning a vintage luxury vehicle. I came in for transmission leak repair. They fixed the leak and when I returned the following week for the check up (with no other issues beyond the leak) I left with a oil gasket leak that left me stranded on the side of the freeway. I will never return nor do I recommend them because I don't trust them with my vehicle. I firmly believe they mishandled my vehicle (perhaps on purpose due to their prejudice towards me) and warn against servicing your vehicle here if you are not a Caucasian person.
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November 2023 by Gam Lam
Always helpful, polite,professional. Fixed problem the first time and vehicle runs great. Thank you :)
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October 2023 by d k
These guys are great! My car broke down on 895 and was towed to Vince's. I couldn't have been happier with them. They're very transparent, saw to my issue promptly, and were affordable. Moreover, they made a free apt with me a week later to make sure all their fixes held. If all mechanics were like them, the industry would have a different reputation!
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August 2023 by Michael McAllister
A week ago my clutch went out in Baltimore on a Sunday--on the way to Florida to say goodbye to a dying friend!It happened very suddenly and I was stuck and on the edge of panic!! I carefully researched area shops and Vince's was one of the shops I called 1st thing Monday morning ?. From that 1st call to T, and throughout the whole process I felt I was in competent and caring hands. They did everything they could to commandeer the parts as quickly as possible, communicate with me throughout the process and educate me on some other important considerations--like changing my battery out before it fails catastrophically, keeping up on filter changes at regular intervals and other preventative tips that I had not considered. I learned a lot from them and they got me back on the road as quickly they could!Just as importantly the clutch worked flawlessly on I-95 and their prices were fair.I can't be more grateful ? to you guy's! It was an amazing and refreshing garage experience for a change! Thank you all so much and I'll hopefully stop by for a check-up on the way home.
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August 2023 by Duane W.
More interested in purchasing my vehicle than fixing it. Quoted me $1200 for repairs, found another shop who charged me $550. They also wanted an additional $2000 for more repairs which I found out were unnecessary. Also they kept ignoring me when I said I'll be paying cash, but kept pushing financing for my repairs. And refused to give me a written estimate before repairs.... smh
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August 2023 by Susie Tarasco
I absolutely love this place! My partner and i have brought a total of 4 different vehicles to Vince’s over the years and every single time I left with exactly what I needed at a more than fair price. The staff are all very kind and extremely knowledgeable and make you feel confident in your decision to come here. I recently had an issue with my A/C and as a single mother I was concerned about the cost of repairs but Ray made sure I was taken care of. I have never had any further issues with my vehicles after leaving Vince’s and have never felt like I was ripped off for the cost repairs, as so many other shops do. This place has been around for 60+ years for a reason. I highly recommend this auto shop!Services: Air & cabin filter replacement
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August 2023 by Anthony Coles
I call in and I know the problem that's wrong with my car I'm asking for prices to get the specific problem fixed and the lady that answer is trying to upsell me with a bunch of other troubleshooting things that's not even the problem I've never been to this place but that right there is a major turnoff for me I will not patronize this place because if you up selling me on the phone with nonsense before I even get my car on the Lift I know you will have a rack of extra miscellaneous fees once the service is finished I'm good stay away people they seem like price gougers
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July 2023 by VAN K
I don't know anything about the quality of their work,but it looks like they get a lot of business. I stopped in last week to try to purchase one of the old-school car's on their lot.
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July 2023 by Lamont Booth
Great auto shop for all your needs..they were very friendly and honest..I definitely appreciate y'all..me being honest..
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May 2023 by Kay
I called to schedule one thing and instead of them just agreeing to take my money, they offered an inspection to be sure what the problem was. The customer service was AMAZING! Ray really knew his stuff, and taught me so much & didn’t try to just “sell me.” I will be coming to this shop for all my future services. Highly recommend.
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April 2023 by Sydney Shannon
I have been coming here since moving to Baltimore! They’ve always been so welcoming and fixed anything I’ve needed in a timely manner! Ray even taught me how to change my own oil in case I’m in a pinch! Truly such a great group of people!
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April 2023 by Nimatu Kanu
So I never leave reviews but after Ray worked on my car I had too. Vince’s auto shop is by far the best auto shop I have every been too, they are very professional and kind. I bought my Honda last year and I’ve never fallen in love with it till now. My car drives so smooth like I can’t even hear any noice lol. Going back to get more work done. I don’t regret listening to this lady a year ago about how great these people are.Services: Wheel alignment
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April 2023 by Vicky Caulker
I have been servicing my vehicle for more than 3 years at Greg’s cardiac services and I had absolutely no complaints. Greg’s shop closed and I took my vehicle to Vince for oil change and sound diagnostic and shortly after I noticed my car started licking oil. I took it to another mechanic and he told me they put in a broken oil filter gasket.I definitely noticed that my work at Vince was rushed and they lied to me about parts they said I need to replace.( totaling to up to 2500$) There is no way I’m going there again.
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April 2023 by Alejandra Reyes Sanchez
Vince’s was able to get me in on the same day, and reattached my heat shield for free! 10/10 recommended.
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January 2023 by Nikota Archie
Talked with Ray about my GMC YUKON DENALI. did an initial work and recommend other work for me to do. Wanted to charge me 1000. I respect prices so that's fine. Then when I call to get the work scheduled, they suggest, I take my truck elsewhere!! Like Wth. So unprofessional and rude. I do not recommend this place all. If I could give ZERO STARS I would. Customer service was also trash.Service: Auto engine tuning
