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August 2023 by Vaughn Hewes
They do their best. Their best is in matching paint, 10 years old.
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July 2023 by Sarah Dubois
Can't say enough good things about them. Everyone is so polite and helpful. Car work was done beautifully. They worked with my insurance to make sure everything was covered. Definitely will be recommending to friends and family!
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July 2023 by Joey Gregory
, great experience very friendly and knowledgeable personnel got an estimate within 5 minutes recommend highly
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June 2023 by Rachel Brown
They had my car for almost 2 months, and they had me wait to drop it off until they had the parts, so that wasn't the hold up. I had to keep calling to check on the progress, as they never initiated any calls. When I was told Joe would call me back, on multiple occasions, he never returned my phone call. I would have to call them back. Joe told me they were fixing the car, it was on the machine, it was going to paint next. They told me that I would be able to pick it up the week of Memorial Day, but they didn't know if it would be early or late in the week. When I called to check on it that week, they informed me that they have found more damage and they were waiting on the insurance company to come look at the car. I contacted the insurance company the next day and they informed me they had just been notified and they would be going in the next day or two to look at it. The insurance company called me to tell me they totaled the car. Walter Jay's never called to tell me. I went to clean out my belongings and the owner told me they didn't know the car was totaled yet. She had no idea what was going on, that my calls were not being returned, and that she is the one that stopped Joe from repairing my vehicle. She was acting very nice to me, BUT she told me she was going to get to the bottom of it and she would call me the next Monday to let me know what she found out. That was Friday June 2nd. Needless to say, she has never called me. I will NEVER use Walter Jay's again, and I recommend everyone to go elsewhere if you want to be treated properly. I was nothing but patient and nice, and in return was treated badly. The one star can go to the Ms. Francis that answers the phone, she's a sweetheart and this company doesn't deserve her!
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December 2022 by Bosshog
I gotta say. The repair was delayed and I was getting bent but it was parts supply chain and insurance hoo ha stuff. They were great all the way AND get this, they DETAILED the car. Like repaired our front end then cleaned the car! Class Act
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December 2022 by Tom Fontaine
Great job on the bumper and headlight that was scraped and pushed in. Looks as if nothing happened. They put a lot of care into their Work.Services: Painting
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August 2022 by Taylor Sadlo
I’ve gone to Walter Jay’s twice and they are absolutely phenomenal! They take care of every individual that walks through the door and makes sure they are well taken care of. Every time I have needed work on my vehicle, my car always comes out looking as if it is brand new. Even my interior was cleaned while my car was dropped off just for some body work and paint. I was so shocked and happy each time I received my car back! They work with you and treat you well. Joe is amazing! I would not trust anyone else doing body work on my car other than them! Highly recommend anyone to go to them!
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August 2022 by Joby Fluorine
Tldr: The finest body shop (plus) in Baltimore. This is the only place I've ever gone to for body work for the last 15 years, for my SUV, my Audi sedan, my wife's Mazda RX-8, my work truck, et al.Angel has always been accommodating with ensuring that we'd have a rental car waiting for us when we dropped off our vehicles for repairs. Joseph has always given us accurate and descriptive updates on the progress of our cars and Jamie has always done excellent work fixing our vehicles.I'm at the point where this is the only place that I'll recommend for body work, suspension and steering, timing belts and other engine and transmission work, as well as oil changes and other factory recommended service routines.I've never been disappointed by the quality of their work, the friendliness of the staff, the speed of delivery or their fairness of thier prices.
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May 2022 by TURBO MoMo
best service fast work getting all job done perfectly??
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March 2022 by David Barrett
Went to Walter jays thay pointed out alot of wrong things another paint place did and is working with me to fix the mess up. Thanks Walter jays...
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January 2022 by Annie Johnson
Took my car right in good customer service
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January 2022 by Kevin Hill
My car is a 2019 Subaru Forester with 3 parking lot dings. I was told the work would take 4 to 5 days to fix. So, I dropped the car off on Friday the 24th and rent a car for 7 days. At day 7 the car is still not ready though the rental is due back. I return the rental car at day 7 and now day 10 they tell me they still need 3 more full days. Costing me WAY more than necessary as I may need to get another rental car. They offered no reason why they were unable to have the car ready on time. they just kept saying "I'm telling you where the car is in the process". No apology no offer to pay for a rental car NOTHING!Services: Body & Trim
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October 2021 by OleFlyGuy
Excellent work: looks great, and they promptly handled the claim, scheduling of minor body and paint work I needed, quickly completed the work in 1.5 days, and provided a courtesy shuttle to and from my home. Owned by an Air Force veteran which made for good conversation on the shuttle rides as I'm an AF veteran too.Services: Painting
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March 2021 by brittany leighton
Great service! I come in for regular maintenance and body work if needed. Very professional and honest.
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January 2021 by Don Thompson
This business is a God send to me. I practically destroyed the underside of my car hitting a piece of road debris. The team at Walter Jays restored my vehicle to its original state and maybe we better. They showed immediately that they cared about me and offered solutions. Within an hour or so after entering their office I was in my rental and in good hands. I can't say enough good things about Joe and the team there. Thank you!Go Air Force! .....and Navy!
