West Elm in Harbor Point is a well-regarded furniture store known for its attentive and customer-centric staff. Customers consistently report lovely experiences at this location, praising the employees for their helpfulness and kindness. Notable staff members, like Angel and Jassmyn, have received exceptional reviews for going above and beyond in customer service, providing valuable insights and assistance. Shoppers appreciate the knowledgeable guidance offered by employees, who are eager to help with product selection and provide detailed information about shipping times and fabric options. The store features a bright and open layout, making it easy for customers to explore the wide range of products available. Visitors have noted that the staff is approachable and willing to answer questions, creating a welcoming atmosphere. While some customers initially approached the store with skepticism based on reviews, they found the overall shopping experience to be positive, leaving them eager to return for future purchases. West Elm in Harbor Point stands out for its combination of quality products and exceptional service, making it a popular choice for furniture shopping.
Very poor customer service. Employees are rude and unapologetic about order issues. I like West Elm’s products but recommend ordering online and not dealing with anyone at this store location.
August 2025
I’ve shopped this store in Harbor Point since its inception. The current staff is lovely, attentive, and customer centric.
April 2025
Polite and friendly staff good selection great sale sections
